Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.
IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX), a leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence. CEO Bob Dechant highlighted the company's innovative use of Generative AI through its platform, ibex Wave iX, which enhances customer experience (CX) and reduces service costs. The Globee Awards recognize exceptional customer service achievements and innovations. ibex partners with top brands to deliver digital transformation and advanced self-service options, combining AI-powered solutions with top industry talent to foster strong brand-customer relationships.
ibex (NASDAQ: IBEX) has announced the winners of the 2024 CX Leadership Awards at Customer Contact Week (CCW) in Las Vegas. The awards recognize top innovators, leaders, and contributors in customer experience (CX) from around the globe. The recipients, honored for their excellence in leveraging AI-powered solutions and driving superior customer engagement, were celebrated for their ability to address dynamic market challenges and enhance the customer journey. Key winners include Darrell Anderson from Evernorth, David Bartsch from Custom Ink, and Roger Brewer from Sony, among others. These leaders exemplify the commitment to delivering world-class CX through their vision, technology, and innovation.
IBEX (NASDAQ: IBEX) has announced that its CEO, Bob Dechant, will present at the Baird 2024 Global Consumer, Technology & Services Conference in New York City.
The presentation is scheduled for Tuesday, June 4, 2024, at 11:25 a.m. ET and will include 1x1 investor meetings.
IBEX is known for its global business process outsourcing and AI-powered customer engagement solutions.
ibex (NASDAQ: IBEX) will sponsor the CCW Customer Contact Week 2024 in Las Vegas from June 3-6. This event attracts top contact center and customer experience (CX) leaders. ibex will showcase its AI-powered customer engagement solutions, including the award-winning ibex Wave iX suite, which enhances CX and drives revenue growth. In addition to sponsoring, ibex will host a CX Leaders Dinner on June 5 and celebrate the recipients of the 2024 CX Leadership Awards. These awards honor innovators and leaders in the CX space. ibex aims to align with client needs to deliver transformative outcomes and reduce operating costs, offering advanced self-service options and digital transformation.
ibex (NASDAQ: IBEX) announced that its AI-enabled CX solution, Wave iX, has won the 2024 CRM Excellence Award, presented by CUSTOMER magazine. This is the third consecutive year ibex has received this accolade. The award recognizes ibex's innovation in customer engagement technology, utilizing generative AI to enhance customer experience, drive performance, and reduce costs. CEO Bob Dechant highlighted the company's commitment to transformative solutions and digital self-service options. The award, based on hard data, acknowledges the significant improvements Wave iX has made in client processes and information flow. CUSTOMER magazine, a leading publication in the CRM industry, praised ibex for its comprehensive and effective CRM partnership.
ibex (NASDAQ: IBEX) announced its AI-enabled customer experience (CX) solution suite, Wave iX, has won the Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards. The award acknowledges ibex’s innovative use of generative AI to revolutionize CX by enhancing customer experiences, driving performance, and lowering costs. The TITAN Business Awards, hosted by the International Awards Associate (IAA), celebrates professional excellence across diverse industries. ibex’s Wave iX offers comprehensive digital transformation and advanced self-service options for businesses at various stages of their digital journey.
ibex (NASDAQ: IBEX) has announced its third annual CX Leadership Awards, recognizing top innovators and leaders in customer experience (CX). These awards celebrate individuals and organizations excelling in leveraging AI and digital solutions to enhance customer engagement and loyalty. Recipients will be honored at the ibex CX Leaders Dinner on June 5, during Customer Contact Week (CCW) in Las Vegas. According to Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, the awards underscore the company's commitment to pioneering personalized and cost-effective customer experiences. The honorees are noted for their technological innovations and rapid adaptability to market changes, contributing significantly to business success.
IBEX announced its third-quarter fiscal year 2024 financial results with a record performance. The company reported adjusted EBITDA of $19.2 million, a 15.1% margin, and adjusted EPS of $0.70. They won three new clients this quarter and repurchased shares worth $8.1 million. Revenue declined by 3.6% to $126.8 million, with net income at $10.3 million. The company remains focused on AI solutions and customer engagement.
ibex, a global BPO provider, announced Christy O'Connor, their Chief Legal Officer, received the 2024 Top 10 Corporate Counsel Award from OnCon Icon. Recognized for leadership and legal skills, O'Connor's achievement reflects ibex's commitment to excellence. The award, based on peer votes, acknowledges her contributions to the legal community and innovative leadership. O'Connor's role in enhancing ibex's customer engagement solutions makes her a valuable asset to the company.
ibex, a leading global provider of BPO and customer engagement technology solutions, will showcase its CX solutions at CS Week 2024 in Fort Worth, Texas. The company aims to help utilities enhance customer connections throughout the utility lifecycle. ibex's offerings include New Connection, CliCX Utility Marketplace, Mindshare Digital Outreach, and RefleCX Voice of the Customer Surveys.
FAQ
What is the current stock price of IBEX Common Shares (IBEX)?
What is the market cap of IBEX Common Shares (IBEX)?
What services does IBEX Limited offer?
In which industries does IBEX operate?
Where is IBEX Limited headquartered?
How many employees does IBEX have?
What is Wave X?
When was IBEX listed on the London Stock Exchange?
What are the key areas of IBEX’s services?
What are some recent achievements of IBEX?
What is IBEX’s approach to innovation?
How does IBEX contribute to its clients' business growth?
