Welcome to our dedicated page for Ibex news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on Ibex stock.
IBEX Ltd (IBEX) is a global leader in business process outsourcing and AI-powered customer engagement solutions, serving enterprises across telecommunications, healthcare, and financial services. This news hub provides investors and industry professionals with essential updates on the company's strategic initiatives, technological advancements, and market positioning.
Access timely updates including earnings announcements, partnership developments, and innovation milestones related to IBEX's digital CX platforms. Our curated news collection covers critical areas such as omni-channel customer experience enhancements, AI-driven analytics implementations, and global service delivery expansions.
Key content categories include financial performance reports, technology deployments like the ibex Wave iX suite, strategic client acquisitions, and operational updates across the company's global delivery centers. Each update is selected for its relevance to understanding IBEX's role in shaping modern customer experience ecosystems.
Bookmark this page for streamlined access to verified corporate communications and analysis-neutral reporting on IBEX's progress in digital transformation and BPO innovation. Regular updates ensure stakeholders maintain informed perspectives on the company's evolving service offerings and industry leadership.
ibex (NASDAQ: IBEX), a leading global BPO provider, has announced a significant expansion of its operations in Tegucigalpa, Honduras. The company has added nearly 10,000 square feet to its facility, increasing operational capacity by 35% with over 180 additional production seats. This expansion is expected to create approximately 250 new jobs in the region.
The expanded facility, which became operational in mid-September, includes new recreational areas, offices, and training spaces. ibex anticipates full utilization of the upgraded space within a month. This growth follows an impressive fiscal year 2024 for ibex Honduras, which saw a 249% increase in headcount and the promotion of 156 team members.
CEO Bob Dechant emphasized that this investment reinforces ibex's successful nearshore strategy and commitment to Honduras. The expansion is driven by new business lines in the Fintech vertical and HR support services, further solidifying ibex's position as an employer of choice in the region.
IBEX reported record financial results for Q4 and fiscal year 2024. The company achieved record net income, EPS, adjusted net income, adjusted EPS, and free cash flow. Key highlights include:
- 18 new client relationships, primarily in retail, healthcare, and gaming.
- Repurchased 1.3 million shares for $21.7 million, representing 7.8% of shares outstanding.
Financial metrics: Q4 revenue was $124.5 million, net income $9.8 million, and diluted EPS $0.56. Fiscal year revenue was $508.6 million, a 2.8% decrease; however, net income rose to $33.7 million with diluted EPS at $1.84. Adjusted EBITDA was $65.2 million. Free cash flow increased to $27.0 million. For FY 2025, revenue guidance is $510-$525 million and adjusted EBITDA $67-$69 million.
IBEX (Nasdaq: IBEX), a global leader in BPO and customer engagement technology solutions, has scheduled its fourth quarter and fiscal year 2024 financial results announcement for September 12, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET on the same day to discuss the results, recent developments, and business outlook.
Interested parties can access the live call by registering for dial-in details and PIN. Additionally, a webcast of the event will be available on the company's investor relations website at https://investors.ibex.co/. This announcement provides an opportunity for investors and analysts to gain insights into IBEX's performance and future prospects.
ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.
Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.
ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.
ibex (NASDAQ: IBEX), a leading global provider of BPO and AI-powered customer engagement solutions, has won a Gold Globee® at the 16th Annual 2024 Golden Bridge Awards®. The award recognizes the innovation and impact of ibex Wave iX, the company's AI-enabled customer experience (CX) solution suite.
ibex Wave iX includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which use advanced technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized that AI is reshaping the CX market, with ibex leading the way through its personalized, intelligent, and profitable customer interaction solutions.
The Golden Bridge Awards®, a premier global business awards program, received entries from over 1,100 judges worldwide. This recognition highlights ibex's commitment to innovation and leadership in the CX space.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has won a Bronze Stevie® Award for Technology Excellence in 2024 for its ibex Wave iX AI-enabled CX solution suite. This award recognizes the transformative impact of ibex Wave iX on customer experiences for top brands.
The ibex Wave iX suite includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which utilize cutting-edge technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized the company's commitment to reshaping the customer experience landscape with GenAI, facilitating innovative and highly personalized interactions between customers and brands.
ibex's solutions-driven approach focuses on aligning with specific business needs and delivering tailored AI-enhanced CX solutions for companies of all sizes. The Stevie Awards for Technology Excellence celebrate outstanding achievements in shaping the future of technology across various industry sectors.
ibex Wave iX, an AI-enabled CX solution suite by ibex (NASDAQ: IBEX), has won the 2024 Contact Center Technology Award from CUSTOMER magazine. This marks the third consecutive year ibex has received this recognition, highlighting the company's innovative approach to customer engagement technology.
Key features of ibex Wave iX include:
- Generative AI-powered hyper-personalized customer interactions
- 24/7 brand engagement capabilities
- Wave iX Translate, enabling real-time conversations in over 150 languages
ibex CEO Bob Dechant emphasized the company's commitment to cutting-edge CX technology and solutions. The award underscores ibex's ability to deliver transformative outcomes for businesses at various stages of their digital journey, helping cultivate stronger, more profitable customer relationships.
ibex has launched Wave iX Translate, an AI-powered solution enabling real-time multilingual translation for customer interactions in over 150 languages. This innovative tool allows agents and customers to communicate in their native languages, breaking down language barriers and enhancing customer experience.
Key features of Wave iX Translate include:
- Real-time two-way conversations without native-speaking agents
- Auto-replies to reduce process time
- Full text transcript storage for performance monitoring
- Integration with the ibex Wave iX suite of AI-driven CX solutions
The launch of Wave iX Translate positions ibex at the forefront of AI-driven customer experience transformation, offering businesses the ability to deliver multilingual CX across digital and voice channels while reducing operating costs.
ibex (NASDAQ: IBEX), a leader in business process outsourcing and AI-powered customer engagement solutions, marked the third anniversary of its Women of ibex program. This initiative aims to inspire and empower female-identifying employees through education, coaching, and networking. Founded by Julie Casteel, the program promotes career growth and leadership development among women at ibex. On July 11, 2024, the group hosted a “How to Handle Workplace Conflict” session led by authors Karin Hurt and David Dye, receiving positive feedback. The program supports diversity and inclusion and prepares for its Global Day on July 25th, with dedicated ambassadors in each region.
ibex (NASDAQ: IBEX), a leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence. CEO Bob Dechant highlighted the company's innovative use of Generative AI through its platform, ibex Wave iX, which enhances customer experience (CX) and reduces service costs. The Globee Awards recognize exceptional customer service achievements and innovations. ibex partners with top brands to deliver digital transformation and advanced self-service options, combining AI-powered solutions with top industry talent to foster strong brand-customer relationships.
