Welcome to our dedicated page for Ibex news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on Ibex stock.
IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.
Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.
ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.
ibex (NASDAQ: IBEX), a leading global provider of BPO and AI-powered customer engagement solutions, has won a Gold Globee® at the 16th Annual 2024 Golden Bridge Awards®. The award recognizes the innovation and impact of ibex Wave iX, the company's AI-enabled customer experience (CX) solution suite.
ibex Wave iX includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which use advanced technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized that AI is reshaping the CX market, with ibex leading the way through its personalized, intelligent, and profitable customer interaction solutions.
The Golden Bridge Awards®, a premier global business awards program, received entries from over 1,100 judges worldwide. This recognition highlights ibex's commitment to innovation and leadership in the CX space.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has won a Bronze Stevie® Award for Technology Excellence in 2024 for its ibex Wave iX AI-enabled CX solution suite. This award recognizes the transformative impact of ibex Wave iX on customer experiences for top brands.
The ibex Wave iX suite includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which utilize cutting-edge technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized the company's commitment to reshaping the customer experience landscape with GenAI, facilitating innovative and highly personalized interactions between customers and brands.
ibex's solutions-driven approach focuses on aligning with specific business needs and delivering tailored AI-enhanced CX solutions for companies of all sizes. The Stevie Awards for Technology Excellence celebrate outstanding achievements in shaping the future of technology across various industry sectors.
ibex Wave iX, an AI-enabled CX solution suite by ibex (NASDAQ: IBEX), has won the 2024 Contact Center Technology Award from CUSTOMER magazine. This marks the third consecutive year ibex has received this recognition, highlighting the company's innovative approach to customer engagement technology.
Key features of ibex Wave iX include:
- Generative AI-powered hyper-personalized customer interactions
- 24/7 brand engagement capabilities
- Wave iX Translate, enabling real-time conversations in over 150 languages
ibex CEO Bob Dechant emphasized the company's commitment to cutting-edge CX technology and solutions. The award underscores ibex's ability to deliver transformative outcomes for businesses at various stages of their digital journey, helping cultivate stronger, more profitable customer relationships.
ibex has launched Wave iX Translate, an AI-powered solution enabling real-time multilingual translation for customer interactions in over 150 languages. This innovative tool allows agents and customers to communicate in their native languages, breaking down language barriers and enhancing customer experience.
Key features of Wave iX Translate include:
- Real-time two-way conversations without native-speaking agents
- Auto-replies to reduce process time
- Full text transcript storage for performance monitoring
- Integration with the ibex Wave iX suite of AI-driven CX solutions
The launch of Wave iX Translate positions ibex at the forefront of AI-driven customer experience transformation, offering businesses the ability to deliver multilingual CX across digital and voice channels while reducing operating costs.
ibex (NASDAQ: IBEX), a leader in business process outsourcing and AI-powered customer engagement solutions, marked the third anniversary of its Women of ibex program. This initiative aims to inspire and empower female-identifying employees through education, coaching, and networking. Founded by Julie Casteel, the program promotes career growth and leadership development among women at ibex. On July 11, 2024, the group hosted a “How to Handle Workplace Conflict” session led by authors Karin Hurt and David Dye, receiving positive feedback. The program supports diversity and inclusion and prepares for its Global Day on July 25th, with dedicated ambassadors in each region.
ibex (NASDAQ: IBEX), a leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence. CEO Bob Dechant highlighted the company's innovative use of Generative AI through its platform, ibex Wave iX, which enhances customer experience (CX) and reduces service costs. The Globee Awards recognize exceptional customer service achievements and innovations. ibex partners with top brands to deliver digital transformation and advanced self-service options, combining AI-powered solutions with top industry talent to foster strong brand-customer relationships.
ibex (NASDAQ: IBEX) has announced the winners of the 2024 CX Leadership Awards at Customer Contact Week (CCW) in Las Vegas. The awards recognize top innovators, leaders, and contributors in customer experience (CX) from around the globe. The recipients, honored for their excellence in leveraging AI-powered solutions and driving superior customer engagement, were celebrated for their ability to address dynamic market challenges and enhance the customer journey. Key winners include Darrell Anderson from Evernorth, David Bartsch from Custom Ink, and Roger Brewer from Sony, among others. These leaders exemplify the commitment to delivering world-class CX through their vision, technology, and innovation.
IBEX (NASDAQ: IBEX) has announced that its CEO, Bob Dechant, will present at the Baird 2024 Global Consumer, Technology & Services Conference in New York City.
The presentation is scheduled for Tuesday, June 4, 2024, at 11:25 a.m. ET and will include 1x1 investor meetings.
IBEX is known for its global business process outsourcing and AI-powered customer engagement solutions.
ibex (NASDAQ: IBEX) will sponsor the CCW Customer Contact Week 2024 in Las Vegas from June 3-6. This event attracts top contact center and customer experience (CX) leaders. ibex will showcase its AI-powered customer engagement solutions, including the award-winning ibex Wave iX suite, which enhances CX and drives revenue growth. In addition to sponsoring, ibex will host a CX Leaders Dinner on June 5 and celebrate the recipients of the 2024 CX Leadership Awards. These awards honor innovators and leaders in the CX space. ibex aims to align with client needs to deliver transformative outcomes and reduce operating costs, offering advanced self-service options and digital transformation.
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