ibex Names Andreas Wilkens as Chief Technology Officer
ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.
Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.
ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.
ibex, un fornitore leader di soluzioni BPO e di engagement dei clienti basate sull'AI a livello globale, ha nominato Andreas Wilkens come Chief Technology Officer (CTO), con effetto dal 1 settembre 2024. Wilkens, che riporterà al CEO Bob Dechant, porta con sé un'ampia esperienza in AI e CX grazie ai suoi ruoli precedenti in RetailNext, LivePerson e AdvantageTec.
Wilkens guiderà la visione tecnologica, la strategia e l'esecuzione di ibex mentre la società mira a ridefinire l'esperienza del cliente con soluzioni di prossima generazione basate sull'AI. La sua nomina è in linea con la strategia di ibex di sviluppare soluzioni AI innovative che possano rivoluzionare il settore e plasmare il futuro della CX.
ibex gestisce un modello globale di centri di consegna CX con oltre 30 strutture in tutto il mondo, impiegando più di 30.000 persone. L'azienda gestisce quasi 200 milioni di interazioni critiche con i clienti ogni anno, contribuendo con oltre 2,2 miliardi di dollari in entrate da clienti nel corso della loro vita ogni anno.
ibex, un proveedor líder de soluciones de BPO y de compromiso con los clientes impulsadas por IA a nivel mundial, ha nombrado a Andreas Wilkens como Director de Tecnología (CTO), efectivo a partir del 1 de septiembre de 2024. Wilkens, quien reportará al CEO Bob Dechant, aporta una amplia experiencia en IA y CX de sus roles anteriores en RetailNext, LivePerson y AdvantageTec.
Wilkens liderará la visión tecnológica, la estrategia y la ejecución de ibex mientras la empresa busca redefinir la experiencia del cliente con soluciones impulsadas por IA de próxima generación. Su nombramiento se alinea con la estrategia de ibex de desarrollar soluciones de IA innovadoras que revolucionen la industria y den forma al futuro de CX.
ibex opera un modelo global de centros de entrega de CX con más de 30 instalaciones en todo el mundo, empleando a más de 30,000 personas. La empresa maneja casi 200 millones de interacciones críticas con los clientes anualmente, generando más de 2.2 mil millones de dólares en ingresos por cliente a lo largo de su vida cada año.
ibex, 전 세계의 선도적인 BPO 및 AI 기반 고객 참여 솔루션 제공업체는 안드레아스 빌켄스를 최고 기술 책임자(CTO)로 임명했습니다. 이 임명은 2024년 9월 1일부터 효력을 발휘합니다. 빌켄스는 CEO 밥 디찬에게 보고할 예정이며, RetailNext, LivePerson, AdvantageTec에서의 이전 역할을 통해 AI 및 고객 경험(CX) 분야에서 폭넓은 경험을 가지고 있습니다.
빌켄스는 고객 경험을 재정의하기 위한 차세대 AI 기반 솔루션의 목표 아래 ibex의 기술 비전, 전략 및 실행을 이끌 것입니다. 그의 임명은 ibex가 업계를 혁신하고 CX의 미래를 형성할 획기적인 AI 솔루션을 개발하려는 전략과 일치합니다.
ibex는 30개 이상의 시설을 보유한 글로벌 CX 제공 센터 모델을 운영하며, 30,000명 이상의 직원을 고용하고 있습니다. 이 회사는 매년 거의 2억 건의 중요한 고객 상호작용을 관리하며, 연간 고객 생애 수익으로 22억 달러 이상을 원활하게 추가하고 있습니다.
ibex, un fournisseur mondial leader de solutions BPO et d'engagement client alimentées par AI, a nommé Andreas Wilkens au poste de Chief Technology Officer (CTO), à compter du 1er septembre 2024. Wilkens, qui rendra compte au PDG Bob Dechant, apporte une vaste expérience en AI et CX de ses précédents postes chez RetailNext, LivePerson et AdvantageTec.
Wilkens dirigera la vision technologique, la stratégie et l'exécution d'ibex alors que l'entreprise vise à redéfinir l'expérience client avec des solutions alimentées par AI de nouvelle génération. Sa nomination s'inscrit dans la stratégie d'ibex de développer des solutions AI révolutionnaires qui perturberont l'industrie et façonneront l'avenir de CX.
ibex opère un modèle mondial de centres de livraison CX avec plus de 30 installations dans le monde entier, employant plus de 30 000 personnes. L'entreprise gère près de 200 millions d'interactions critiques avec les clients chaque année, ajoutant plus de 2,2 milliards de dollars de revenus clients à vie chaque année.
ibex, ein führender globaler Anbieter von BPO- und KI-gestützten Kundenbindungs-Lösungen, hat Andreas Wilkens zum Chief Technology Officer (CTO) ernannt, wobei die Ernennung am 1. September 2024 wirksam wird. Wilkens, der an CEO Bob Dechant berichtet, bringt umfangreiche Erfahrungen in den Bereichen KI und CX aus seinen früheren Positionen bei RetailNext, LivePerson und AdvantageTec mit.
Wilkens wird die technologische Vision, Strategie und Umsetzung von ibex leiten, während das Unternehmen darauf abzielt, das Kundenerlebnis mit nächste Generation KI-gestützten Lösungen neu zu definieren. Seine Ernennung steht im Einklang mit der Strategie von ibex, bahnbrechende KI-Lösungen zu entwickeln, die die Branche revolutionieren und die Zukunft von CX gestalten werden.
ibex betreibt ein globales Modell von CX-Delivery-Centern mit über 30 Einrichtungen weltweit und beschäftigt mehr als 30.000 Menschen. Das Unternehmen verwaltet jährlich fast 200 Millionen kritische Kundeninteraktionen und fügt jährlich über 2,2 Milliarden USD an Lebenszeit-Kundenumsatz hinzu.
- Appointment of experienced CTO with AI and CX background
- Strategic focus on developing AI-powered solutions for CX
- Global presence with 30+ operations facilities worldwide
- Management of 200 million critical customer interactions annually
- Addition of over $2.2B in lifetime customer revenue each year
- None.
WASHINGTON, Aug. 27, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024, reporting to ibex CEO Bob Dechant. Wilkens will lead the technology vision, strategy, and execution as ibex redefines customer experience (CX) with next-generation AI-powered solutions.
"Andy brings a deep background of AI and CX to ibex,” said Dechant. “His vision and experience will be critical assets for ibex as we accelerate our strategy of developing groundbreaking AI-powered solutions that will disrupt the industry and redefine the future of CX.”
Wilkens joins ibex from RetailNext, where he was SVP and Head of Engineering and led globally distributed engineering teams and key initiatives such as scalability and talent management. Prior to RetailNext, Wilkens was Vice President and Chief Architect at LivePerson. In this key leadership role, he spearheaded stability and scalability initiatives that supported the rapid growth of LivePerson’s Conversational AI platform.
Before LivePerson, Wilkens was Chief Technology Officer at AdvantageTec. He was also Co-Founder and Chief Technology Officer at Cloud10Apps. Wilkens studied electrical engineering at Kiel University of Applied Sciences in Germany.
“ibex is poised for exponential growth, and I am thrilled to join the team at such an exciting time to lead its AI transformation,” said Wilkens. “Innovation and technology are the backbone of ibex. I am excited to help take ibex to the next level, ensuring our solutions continually exceed our customers' evolving needs.”
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
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