ibex Sponsors CCW Executive Exchange 2025 in Austin
ibex (NASDAQ: IBEX) has announced its sponsorship of the CCW Executive Exchange in Austin, TX, from March 12-14, 2025. The event will focus on key industry topics including conversational IVR, customer analytics, AI implementation, and BPO partnerships.
The company will showcase its AI-driven ibex Wave iX solution suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. This technology leverages Generative AI to deliver next-generation customer experience solutions.
ibex operates approximately 30 global CX delivery centers with over 30,000 employees, managing nearly 175 million customer interactions and contributing over $2.2B in lifetime customer revenue annually. The invitation-only CCW Executive Exchange event provides a platform for senior CX leaders to benchmark and identify solutions to critical business challenges.
ibex (NASDAQ: IBEX) ha annunciato il suo patrocinio per il CCW Executive Exchange ad Austin, TX, dal 12 al 14 marzo 2025. L'evento si concentrerà su temi chiave del settore, tra cui IVR conversazionale, analisi dei clienti, implementazione dell'IA e partnership BPO.
L'azienda presenterà il suo pacchetto di soluzioni ibex Wave iX guidato dall'IA, che comprende tre componenti: AgentAI, CustomerAI e InsightsAI. Questa tecnologia sfrutta l'IA generativa per offrire soluzioni per l'esperienza del cliente di nuova generazione.
ibex gestisce circa 30 centri di consegna CX globali con oltre 30.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e contribuendo con oltre 2,2 miliardi di dollari di entrate per clienti nel corso della loro vita annualmente. L'evento CCW Executive Exchange, su invito solo, offre una piattaforma per i leader senior del CX per confrontarsi e identificare soluzioni a sfide aziendali critiche.
ibex (NASDAQ: IBEX) ha anunciado su patrocinio del CCW Executive Exchange en Austin, TX, del 12 al 14 de marzo de 2025. El evento se centrará en temas clave de la industria, incluyendo IVR conversacional, análisis de clientes, implementación de IA y asociaciones BPO.
La empresa mostrará su suite de soluciones ibex Wave iX impulsada por IA, que comprende tres componentes: AgentAI, CustomerAI e InsightsAI. Esta tecnología utiliza IA generativa para ofrecer soluciones de experiencia del cliente de próxima generación.
ibex opera aproximadamente 30 centros de entrega de CX a nivel global con más de 30,000 empleados, gestionando casi 175 millones de interacciones con clientes y contribuyendo con más de 2.2 mil millones de dólares en ingresos por clientes anualmente. El evento CCW Executive Exchange, solo por invitación, proporciona una plataforma para que los líderes senior de CX comparen y identifiquen soluciones a desafíos empresariales críticos.
ibex (NASDAQ: IBEX)는 2025년 3월 12일부터 14일까지 텍사스 오스틴에서 열리는 CCW Executive Exchange의 후원을 발표했습니다. 이 이벤트는 대화형 IVR, 고객 분석, AI 구현 및 BPO 파트너십 등 주요 산업 주제에 초점을 맞출 것입니다.
회사는 AI 기반 ibex Wave iX 솔루션 제품군을 선보일 예정이며, 이는 AgentAI, CustomerAI 및 InsightsAI의 세 가지 구성 요소로 이루어져 있습니다. 이 기술은 생성적 AI를 활용하여 차세대 고객 경험 솔루션을 제공합니다.
ibex는 약 30개의 글로벌 CX 제공 센터를 운영하며 30,000명 이상의 직원을 보유하고 있으며, 거의 1억 7500만 건의 고객 상호작용을 관리하고 연간 22억 달러 이상의 고객 수익에 기여하고 있습니다. 초대 전용 CCW Executive Exchange 이벤트는 고위 CX 리더들이 벤치마킹하고 중요한 비즈니스 문제 해결책을 식별할 수 있는 플랫폼을 제공합니다.
ibex (NASDAQ: IBEX) a annoncé son parrainage de l'CCW Executive Exchange à Austin, TX, du 12 au 14 mars 2025. L'événement se concentrera sur des sujets clés de l'industrie, y compris l'IVR conversationnel, l'analyse des clients, la mise en œuvre de l'IA et les partenariats BPO.
L'entreprise présentera sa suite de solutions ibex Wave iX propulsée par l'IA, qui se compose de trois composants : AgentAI, CustomerAI et InsightsAI. Cette technologie exploite l'IA générative pour offrir des solutions d'expérience client de nouvelle génération.
ibex exploite environ 30 centres de livraison CX à l'échelle mondiale avec plus de 30 000 employés, gérant près de 175 millions d'interactions avec les clients et contribuant à plus de 2,2 milliards de dollars de revenus clients à vie chaque année. L'événement CCW Executive Exchange, sur invitation uniquement, offre une plateforme aux leaders seniors du CX pour établir des références et identifier des solutions aux défis commerciaux critiques.
ibex (NASDAQ: IBEX) hat seine Sponsoring-Partnerschaft für den CCW Executive Exchange in Austin, TX, vom 12. bis 14. März 2025 bekannt gegeben. Die Veranstaltung wird sich auf wichtige Branchenthemen konzentrieren, darunter konversationales IVR, Kundenanalytik, KI-Implementierung und BPO-Partnerschaften.
Das Unternehmen wird seine KI-gestützte ibex Wave iX Lösungssuite präsentieren, die aus drei Komponenten besteht: AgentAI, CustomerAI und InsightsAI. Diese Technologie nutzt Generative AI, um Lösungen für das Kundenerlebnis der nächsten Generation bereitzustellen.
ibex betreibt weltweit etwa 30 CX-Lieferzentren mit über 30.000 Mitarbeitern, verwaltet fast 175 Millionen Kundeninteraktionen und trägt jährlich über 2,2 Milliarden Dollar zum Lebenszeitumsatz der Kunden bei. Die Einladung nur für den CCW Executive Exchange bietet eine Plattform für leitende CX-Führungskräfte, um Benchmarks zu setzen und Lösungen für kritische Geschäftsherausforderungen zu identifizieren.
- Manages 175 million critical customer interactions annually
- Generates over $2.2B in lifetime customer revenue yearly
- Operates 30 global delivery centers with 30,000 employees
- Launched AI-driven Wave iX solution suite for enhanced CX operations
- None.
ibex to Showcase Transformative CX Solutions and AI-Driven Technologies
AUSTIN, Texas, March 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of the CCW Executive Exchange in Austin, TX, March 12–14, 2025.
Featured topics at the Austin event will include the rise of conversational IVR, accelerating next-gen customer analytics, harnessing the power of AI, and building better BPO partnerships—all areas where ibex has demonstrated expertise, innovation, and leadership.
“We’re excited to sponsor the CCW Executive Exchange and engage with forward-thinking CX leaders who are driving innovation in our industry,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. “As customer expectations continue to evolve, ibex remains committed to delivering transformative solutions that help brands optimize their CX operations and create exceptional experiences. This event provides an ideal forum to showcase our latest AI-driven technologies and collaborate with industry leaders on addressing their most pressing CX challenges.”
The CCW Executive Exchange, part of the world’s largest customer contact event series, is an invitation-only gathering designed specifically for senior CX and customer contact leaders seeking to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. The groundbreaking AI-driven ibex Wave iX solution suite, which is comprised of three strategic components—AgentAI, CustomerAI, and InsightsAI— leverages cutting-edge Generative AI technology to deliver next-generation AI and agent-assisted customer experience.
ibex CX experts will be available throughout the event to share insights and showcase technologies that improve customer interactions, enhance contact center performance, and deliver superior client outcomes while reducing operating costs.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7c18a48c-6d8b-4cdf-ad67-d65e082a5fa4
FAQ
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