ibex Names Phil Taylor Country Manager for Jamaica
ibex (NASDAQ: IBEX) has appointed Phil Taylor as Senior Vice President and Country Manager for Jamaica, reporting to David Wilkerson, Executive Vice President of Global Operations. Taylor, who joined ibex two years ago as Vice President of Operations, brings over 20 years of contact center industry experience and has previously held leadership roles at TaskUs and Alorica.
In his new role, Taylor will focus on employee development, operational enhancement, strategic partnerships, and growth initiatives. ibex operates approximately 30 global CX delivery centers with over 30,000 employees worldwide, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company provides BPO services, digital marketing, online acquisition technology, and customer engagement solutions across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics.
ibex (NASDAQ: IBEX) ha nominato Phil Taylor come Senior Vice President e Country Manager per la Giamaica, riportando a David Wilkerson, Executive Vice President delle Operazioni Globali. Taylor, che è entrato in ibex due anni fa come Vice President delle Operazioni, porta con sé oltre 20 anni di esperienza nel settore dei contact center e ha ricoperto in precedenza ruoli di leadership presso TaskUs e Alorica.
Nel suo nuovo ruolo, Taylor si concentrerà sullo sviluppo dei dipendenti, sul miglioramento operativo, sulle partnership strategiche e sulle iniziative di crescita. ibex gestisce circa 30 centri di consegna CX globali con oltre 30.000 dipendenti in tutto il mondo, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre 2,2 miliardi di dollari di entrate dai clienti nel corso della loro vita ogni anno. L'azienda fornisce servizi BPO, marketing digitale, tecnologia di acquisizione online e soluzioni di coinvolgimento dei clienti in vari settori, tra cui vendita al dettaglio, e-commerce, sanità, fintech, utilities e logistica.
ibex (NASDAQ: IBEX) ha nombrado a Phil Taylor como Vicepresidente Senior y Gerente de País para Jamaica, reportando a David Wilkerson, Vicepresidente Ejecutivo de Operaciones Globales. Taylor, quien se unió a ibex hace dos años como Vicepresidente de Operaciones, aporta más de 20 años de experiencia en la industria de centros de contacto y ha ocupado anteriormente roles de liderazgo en TaskUs y Alorica.
En su nuevo cargo, Taylor se enfocará en el desarrollo de empleados, la mejora operativa, las alianzas estratégicas y las iniciativas de crecimiento. ibex opera aproximadamente 30 centros de entrega de CX globales con más de 30,000 empleados en todo el mundo, gestionando casi 175 millones de interacciones con clientes y generando más de $2.2 mil millones en ingresos de clientes a lo largo de su vida anualmente. La empresa ofrece servicios de BPO, marketing digital, tecnología de adquisición en línea y soluciones de compromiso del cliente en varios sectores, incluyendo retail, comercio electrónico, salud, fintech, servicios públicos y logística.
ibex (NASDAQ: IBEX)는 Phil Taylor를 자메이카의 수석 부사장 겸 국가 관리자로 임명하였으며, 이는 글로벌 운영의 수석 부사장인 David Wilkerson에게 보고합니다. Taylor는 2년 전 ibex에 운영 부사장으로 합류했으며, 20년 이상의 고객 센터 산업 경험을 보유하고 있으며, 이전에 TaskUs와 Alorica에서 리더십 역할을 수행했습니다.
그의 새 역할에서 Taylor는 직원 개발, 운영 개선, 전략적 파트너십 및 성장 이니셔티브에 집중할 것입니다. ibex는 전 세계에 약 30개의 CX 제공 센터를 운영하고 있으며, 30,000명 이상의 직원을 두고 있으며, 거의 1억 7500만 건의 고객 상호작용을 관리하고 매년 22억 달러 이상의 고객 수익을 추가하고 있습니다. 이 회사는 BPO 서비스, 디지털 마케팅, 온라인 인수 기술 및 소매, 전자 상거래, 의료, 핀테크, 유틸리티 및 물류 등 다양한 분야의 고객 참여 솔루션을 제공합니다.
ibex (NASDAQ: IBEX) a nommé Phil Taylor au poste de Vice-Président Senior et Responsable Pays pour la Jamaïque, sous la direction de David Wilkerson, Vice-Président Exécutif des Opérations Globales. Taylor, qui a rejoint ibex il y a deux ans en tant que Vice-Président des Opérations, apporte plus de 20 ans d'expérience dans l'industrie des centres de contact et a précédemment occupé des postes de direction chez TaskUs et Alorica.
Dans son nouveau rôle, Taylor se concentrera sur le développement des employés, l'amélioration opérationnelle, les partenariats stratégiques et les initiatives de croissance. ibex exploite environ 30 centres de livraison CX à l'échelle mondiale avec plus de 30 000 employés dans le monde, gérant près de 175 millions d'interactions avec les clients et générant plus de 2,2 milliards de dollars de revenus clients à vie chaque année. L'entreprise propose des services BPO, du marketing numérique, des technologies d'acquisition en ligne et des solutions d'engagement client dans divers secteurs, notamment le commerce de détail, le commerce électronique, la santé, la fintech, les services publics et la logistique.
ibex (NASDAQ: IBEX) hat Phil Taylor zum Senior Vice President und Country Manager für Jamaika ernannt, der an David Wilkerson, Executive Vice President für Global Operations, berichtet. Taylor, der vor zwei Jahren als Vice President of Operations zu ibex kam, bringt über 20 Jahre Erfahrung in der Contact-Center-Branche mit und hatte zuvor Führungspositionen bei TaskUs und Alorica inne.
In seiner neuen Rolle wird sich Taylor auf die Entwicklung der Mitarbeiter, die operative Verbesserung, strategische Partnerschaften und Wachstumsinitiativen konzentrieren. ibex betreibt weltweit etwa 30 CX-Lieferzentren mit über 30.000 Mitarbeitern und verwaltet nahezu 175 Millionen Kundeninteraktionen und generiert jährlich über 2,2 Milliarden US-Dollar an Lebenszeit-Kundenumsatz. Das Unternehmen bietet BPO-Dienstleistungen, digitales Marketing, Online-Akquisitionstechnologie und Kundenbindungs-Lösungen in verschiedenen Sektoren, darunter Einzelhandel, E-Commerce, Gesundheitswesen, Fintech, Versorgungsunternehmen und Logistik.
- Manages 175 million critical customer interactions annually
- Generates over $2.2B in lifetime customer revenue each year
- Operates 30 global delivery centers with 30,000 employees
- None.
Industry veteran brings over 20 years of experience to lead operations and drive growth in Jamaica
KINGSTON, Jamaica, Feb. 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company’s operations and strategic initiatives in Jamaica.
Phil joined ibex two years ago as Vice President of Operations and has since become an integral part of the organization. With over 20 years of experience in the contact center industry, Phil has built a reputation for his people-first leadership style, commitment to excellence, and ability to develop high-performing, collaborative teams. Prior to joining ibex, he held leadership roles at TaskUs and Alorica.
“Phil is an exceptional leader with amazing energy and a passion for empowering teams to thrive,” said David Wilkerson. “We are thrilled to see him take on this expanded role and look forward to the continued success he will bring to our team, our clients, and our business. Phil’s deep industry expertise and unwavering commitment to operational excellence make him the ideal leader to continue our growth trajectory and strengthen our position as one of the top BPOs in Jamaica.”
In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, and fueling overall growth to deliver exceptional results for ibex and its growing roster of blue-chip clients.
“I am honored and excited to take on the country leader role in Jamaica,” said Phil Taylor. “ibex is an incredible organization, and I am proud to be part of a company that truly values and rewards its people, while delivering world-class innovation and service excellence to its clients. I look forward to leveraging my experience to build on the amazing agent-first culture we have at ibex and continue to drive growth in Jamaica.”
Beyond his professional achievements, Phil is a dedicated family man with a passion for sports, travel, and music. An accomplished musician, he frequently performs the U.S. national anthem at NBA and NFL games alongside fellow musicians.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/9eeb643e-9e3f-438f-abbd-015daeafe215
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