ibex Wave iX Wins 2024 Stevie® Award for Technology Excellence
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has won a Bronze Stevie® Award for Technology Excellence in 2024 for its ibex Wave iX AI-enabled CX solution suite. This award recognizes the transformative impact of ibex Wave iX on customer experiences for top brands.
The ibex Wave iX suite includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which utilize cutting-edge technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized the company's commitment to reshaping the customer experience landscape with GenAI, facilitating innovative and highly personalized interactions between customers and brands.
ibex's solutions-driven approach focuses on aligning with specific business needs and delivering tailored AI-enhanced CX solutions for companies of all sizes. The Stevie Awards for Technology Excellence celebrate outstanding achievements in shaping the future of technology across various industry sectors.
ibex, un fornitore globale leader di soluzioni BPO e di engagement clienti potenziate dall'IA, ha vinto un Bronze Stevie® Award per l'Eccellenza Tecnologica nel 2024 per la sua suite di soluzioni CX abilitata dall'IA, ibex Wave iX. Questo premio riconosce l'impatto trasformativo di ibex Wave iX sulle esperienze dei clienti per i principali marchi.
La suite ibex Wave iX comprende tre set di soluzioni chiave: AgentAI, CustomerAI e InsightsAI, che utilizzano tecnologie all'avanguardia per abilitare un CX assistito dall'agente e dalla prossima generazione dell'IA. Il CEO Bob Dechant ha sottolineato l'impegno dell'azienda a ridisegnare il panorama dell'esperienza cliente con GenAI, facilitando interazioni innovative e altamente personalizzate tra clienti e marchi.
Il metodo orientato alle soluzioni di ibex si concentra sull'allineamento con le esigenze aziendali specifiche e sulla fornitura di soluzioni CX potenziate dall'IA su misura per aziende di tutte le dimensioni. I Stevie Awards per l'Eccellenza Tecnologica celebrano risultati eccezionali nel plasmare il futuro della tecnologia attraverso vari settori industriali.
ibex, un proveedor global líder de soluciones BPO y de compromiso con el cliente basadas en IA, ha ganado un Bronze Stevie® Award por la Excelencia Tecnológica en 2024 por su suite de soluciones de CX habilitadas por IA, ibex Wave iX. Este premio reconoce el impacto transformador de ibex Wave iX en las experiencias de los clientes para las principales marcas.
La suite ibex Wave iX incluye tres conjuntos de soluciones clave: AgentAI, CustomerAI e InsightsAI, que utilizan tecnología de vanguardia para habilitar un CX asistido por agentes y de próxima generación de IA. El CEO Bob Dechant enfatizó el compromiso de la empresa para redefinir el panorama de la experiencia del cliente con GenAI, facilitando interacciones innovadoras y altamente personalizadas entre clientes y marcas.
El enfoque orientado a soluciones de ibex se centra en alinear con las necesidades empresariales específicas y en ofrecer soluciones de CX mejoradas por IA a empresas de todos los tamaños. Los Stevie Awards por la Excelencia Tecnológica celebran logros destacados en la creación del futuro de la tecnología en varios sectores industriales.
ibex, AI 기반 고객 참여 솔루션과 BPO의 글로벌 선두 제공업체가 2024년 Bronze Stevie® Award에서 ibex Wave iX AI 지원 CX 솔루션 세트로 기술 우수성을 인정받았습니다. 이 상은 ibex Wave iX가 주요 브랜드의 고객 경험에 미친 혁신적인 영향을 인정합니다.
ibex Wave iX 제품군에는 AgentAI, CustomerAI, InsightsAI의 세 가지 주요 솔루션 세트가 포함되어 있으며, 최첨단 기술을 활용하여 차세대 AI 및 에이전트 지원 CX를 가능하게 합니다. CEO Bob Dechant는 GenAI를 통해 고객 경험 분야를 재편하기 위한 회사의 약속을 강조하며, 고객과 브랜드 간의 혁신적이고 매우 개인화된 상호작용을 촉진하고 있습니다.
ibex의 솔루션 중심 접근 방식은 특정 비즈니스 요구 사항과 일치하도록 집중하며, 모든 규모의 기업을 위한 맞춤형 AI 강화 CX 솔루션을 제공합니다. 기술 우수성에 대한 Stevie Awards는 다양한 산업 분야에서 기술의 미래를 형성하는 탁월한 성과를 축하합니다.
ibex, un fournisseur global leader de solutions BPO et d'engagement client alimentées par l'IA, a remporté un Bronze Stevie® Award pour l'Excellence Technologique en 2024 pour sa suite de solutions CX activées par l'IA, ibex Wave iX. Ce prix reconnaît l'impact transformateur d'ibex Wave iX sur les expériences clients des grandes marques.
La suite ibex Wave iX comprend trois ensembles de solutions clés : AgentAI, CustomerAI et InsightsAI, qui utilisent des technologies de pointe pour permettre une CX assistée par des agents et une IA de nouvelle génération. Le PDG Bob Dechant a souligné l'engagement de l'entreprise à redéfinir le paysage de l'expérience client grâce à GenAI, favorisant des interactions innovantes et hautement personnalisées entre les clients et les marques.
La méthode axée sur les solutions d'ibex vise à s'aligner sur les besoins commerciaux spécifiques et à fournir des solutions CX améliorées par l'IA, sur mesure pour des entreprises de toutes tailles. Les Stevie Awards pour l'Excellence Technologique célèbrent les réalisations exceptionnelles dans la manière de façonner l'avenir de la technologie dans divers secteurs industriels.
ibex, ein führender globaler Anbieter von BPO- und KI-gestützten Kundenengagement-Lösungen, hat 2024 einen Bronze Stevie® Award für Technologietransparenz für seine KI-gestützte CX-Lösungssuite ibex Wave iX gewonnen. Diese Auszeichnung würdigt die transformative Wirkung von ibex Wave iX auf die Kundenerfahrungen prominenter Marken.
Die ibex Wave iX Suite umfasst drei zentrale Lösungssets: AgentAI, CustomerAI und InsightsAI, die modernste Technologie nutzen, um KI-gestützten CX der nächsten Generation und agentenunterstützten Kundenservice zu ermöglichen. CEO Bob Dechant betonte das Engagement des Unternehmens, die Kundenerfahrung mit GenAI neu zu gestalten und innovative sowie hochgradig personalisierte Interaktionen zwischen Kunden und Marken zu fördern.
Der lösungsorientierte Ansatz von ibex konzentriert sich auf die Abstimmung mit spezifischen Geschäftsbedürfnissen und die Bereitstellung maßgeschneiderter, KI-unterstützter CX-Lösungen für Unternehmen jeder Größe. Die Stevie Awards für Technologietransparenz feiern herausragende Leistungen bei der Gestaltung der Zukunft der Technologie in verschiedenen Branchen.
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AI-Powered CX Solutions Suite Delivers Transformative Outcomes for Top Brands
WASHINGTON, Aug. 08, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, was named a Bronze award winner in the 2024 Stevie®Awards for Technology Excellence. This honor underscores the effectiveness of ibex Wave iX in transforming the customer experience for our clients.
“We are delighted to receive the Stevie Award for Technology Excellence for our game-changing AI-powered Wave iX solution suite,” said ibex CEO Bob Dechant. “ibex is at the forefront of reshaping the customer experience landscape with GenAI to facilitate innovative, highly personalized interactions between customers and brands to build stronger and more profitable customer relationships.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets—AgentAI, CustomerAI, and InsightsAI, uses the latest technology to enable the next generation of AI and agent-assisted CX.
“The ibex Wave iX solutions offer genuine digital transformation and advanced customer-facing self-service options for companies of all sizes as they evolve to deliver more personalized and intelligent customer interactions,” Dechant added. “Instead of force-fitting off-the-shelf solutions, we collaborate with our clients to provide tailored AI-enhanced CX solutions today that deliver transformative outcomes.”
Explore the full suite of ibex Wave iX solutions here.
The Stevie Awards for Technology Excellence celebrate the remarkable accomplishments of individuals, teams, and organizations shaping the future of technology across all industry sectors.
“We congratulate all of the winners in the inaugural edition of the Stevie Awards for Technology Excellence for their outstanding performance and celebrate their achievements,” said Stevies president Maggie Miller.
Details about the Stevie Awards for Technology Excellence and the list of 2024 Stevie winners are available at www.StevieAwards.com/Tech.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Technology Excellence and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over
Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at:
https://www.globenewswire.com/NewsRoom/AttachmentNg/913669a0-ba4d-4562-be9e-27e142dec52d
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