ibex Wave iX Wins 2024 Contact Center Technology Award
ibex Wave iX, an AI-enabled CX solution suite by ibex (NASDAQ: IBEX), has won the 2024 Contact Center Technology Award from CUSTOMER magazine. This marks the third consecutive year ibex has received this recognition, highlighting the company's innovative approach to customer engagement technology.
Key features of ibex Wave iX include:
- Generative AI-powered hyper-personalized customer interactions
- 24/7 brand engagement capabilities
- Wave iX Translate, enabling real-time conversations in over 150 languages
ibex CEO Bob Dechant emphasized the company's commitment to cutting-edge CX technology and solutions. The award underscores ibex's ability to deliver transformative outcomes for businesses at various stages of their digital journey, helping cultivate stronger, more profitable customer relationships.
ibex Wave iX, una suite di soluzioni CX abilitata all'IA di ibex (NASDAQ: IBEX), ha vinto il 2024 Contact Center Technology Award della rivista CUSTOMER. Questo segna il terzo anno consecutivo in cui ibex riceve questo riconoscimento, evidenziando l'approccio innovativo dell'azienda alla tecnologia di coinvolgimento del cliente.
Le caratteristiche principali di ibex Wave iX includono:
- Interazioni con i clienti iper-personalizzate alimentate da AI generativa
- Capacità di coinvolgimento del brand 24/7
- Wave iX Translate, che consente conversazioni in tempo reale in oltre 150 lingue
Il CEO di ibex, Bob Dechant, ha sottolineato l'impegno dell'azienda verso tecnologie e soluzioni CX all'avanguardia. Il premio sottolinea la capacità di ibex di fornire risultati trasformativi per le aziende in diverse fasi del loro viaggio digitale, contribuendo a coltivare relazioni con i clienti più solide e redditizie.
ibex Wave iX, una suite de soluciones de CX habilitadas por IA de ibex (NASDAQ: IBEX), ha ganado el Premio de Tecnología de Centro de Contacto 2024 de la revista CUSTOMER. Este es el tercer año consecutivo en que ibex recibe este reconocimiento, lo que resalta el enfoque innovador de la empresa hacia la tecnología de compromiso del cliente.
Las características clave de ibex Wave iX incluyen:
- Interacciones con los clientes hiper-personalizadas impulsadas por IA generativa
- Capacidades de compromiso de marca 24/7
- Wave iX Translate, que permite conversaciones en tiempo real en más de 150 idiomas
El CEO de ibex, Bob Dechant, enfatizó el compromiso de la empresa con la tecnología y soluciones de CX de vanguardia. El premio subraya la capacidad de ibex para ofrecer resultados transformadores para las empresas en diversas etapas de su viaje digital, ayudando a cultivar relaciones con los clientes más sólidas y rentables.
ibex Wave iX, ibex(NASDAQ: IBEX)의 AI 기반 CX 솔루션 스위트가 CUSTOMER 매거진에서 2024 Contact Center Technology Award를 수상했습니다. 이는 ibex가 연속 3년 동안 이 인정을 받았음을 의미하며, 고객 참여 기술에 대한 회사의 혁신적 접근 방식을 강조합니다.
ibex Wave iX의 주요 기능은 다음과 같습니다:
- 생성 AI 기반의 초개인화된 고객 상호작용
- 24/7 브랜드 참여 기능
- 150개 이상의 언어로 실시간 대화를 가능하게 하는 Wave iX Translate
ibex의 CEO인 Bob Dechant는 최첨단 CX 기술과 솔루션에 대한 회사의 헌신을 강조했습니다. 이 상은 ibex가 디지털 여정의 다양한 단계에 있는 기업에 혁신적인 결과를 제공하는 능력을 강조하며, 더 강력하고 수익성 높은 고객 관계를 구축하는 데 도움을 줍니다.
ibex Wave iX, une suite de solutions CX activée par l'IA de ibex (NASDAQ: IBEX), a remporté le Prix Technologie Centre de Contact 2024 du magazine CUSTOMER. C'est la troisième année consécutive qu'ibex reçoit cette distinction, mettant en avant l'approche innovante de l'entreprise en matière de technologie d'engagement client.
Les caractéristiques clés d'ibex Wave iX comprennent :
- Interactions client ultra-personnalisées alimentées par une IA générative
- Capacités d'engagement de marque 24/7
- Wave iX Translate, permettant des conversations en temps réel dans plus de 150 langues
Le PDG d'ibex, Bob Dechant, a souligné l'engagement de l'entreprise envers une technologie et des solutions CX à la pointe. Le prix souligne la capacité d'ibex à fournir des résultats transformateurs pour les entreprises à différentes étapes de leur parcours numérique, aidant à cultiver des relations clients plus solides et plus rentables.
ibex Wave iX, eine KI-gestützte CX-Lösungsreihe von ibex (NASDAQ: IBEX), hat den 2024 Contact Center Technology Award von der CUSTOMER-Zeitschrift gewonnen. Dies ist das dritte Jahr in Folge, in dem ibex diese Auszeichnung erhält, was den innovativen Ansatz des Unternehmens für Technologien zur Kundenbindung hervorhebt.
Die wichtigsten Merkmale von ibex Wave iX umfassen:
- Generative KI-gestützte hyper-personalisierte Kundeninteraktionen
- 24/7 Markeninteraktionsmöglichkeiten
- Wave iX Translate, das Echtzeitgespräche in über 150 Sprachen ermöglicht
Der CEO von ibex, Bob Dechant, betonte das Engagement des Unternehmens für fortschrittliche CX-Technologie und -lösungen. Der Preis unterstreicht die Fähigkeit von ibex, transformative Ergebnisse für Unternehmen in verschiedenen Phasen ihrer digitalen Reise zu liefern und zu helfen, stärkere und profitablere Kundenbeziehungen aufzubauen.
- None.
- None.
Recognition underscores ibex Wave iX’s next-generation CX capabilities
WASHINGTON, July 31, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, won the 2024 Contact Center Technology Award by CUSTOMER magazine. This award highlights ibex Wave iX’s power to deliver transformative outcomes for companies as they evolve to more personalized and intelligent customer and brand interactions.
“ibex is honored to be recognized by the Contact Center Technology Awards for the third year in a row,” said ibex CEO Bob Dechant. “Leveraging Generative AI, ibex is on the cutting-edge of CX technology and solutions. ibex Wave iX delivers hyper-personalized, customer and brand interactions 24/7 that help cultivate stronger, more profitable customer relationships.”
ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions today for transformative outcomes. ibex Wave iX spans client collaboration, solution design, CX execution, and business insights to deliver authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey.
ibex recently unveiled Wave iX Translate, which breaks through the language barrier to enable real-time customer conversations and interactions in more than 150 languages, without requiring native speakers. It allows agents and customers to speak or type in their native language, which is then translated in real-time for understanding both parties. With Wave iX Translate, businesses can overcome language barriers and adapt to local accents and nuances and deliver an enhanced customer experience.
“Congratulations to ibex for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. ibex has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Explore Wave iX Translate and the full suite of ibex Wave iX solutions here.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/dca8c03b-bc09-4772-baa4-a26668276ff0
FAQ
What award did ibex Wave iX win in 2024?
How many languages does ibex Wave iX Translate support?
What is the stock symbol for ibex?
How many global CX delivery centers does ibex operate?
How many critical customer interactions does ibex manage annually?
