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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX) announced that its AI-enabled CX solution, Wave iX, has won the 2024 CRM Excellence Award, presented by CUSTOMER magazine. This is the third consecutive year ibex has received this accolade. The award recognizes ibex's innovation in customer engagement technology, utilizing generative AI to enhance customer experience, drive performance, and reduce costs. CEO Bob Dechant highlighted the company's commitment to transformative solutions and digital self-service options. The award, based on hard data, acknowledges the significant improvements Wave iX has made in client processes and information flow. CUSTOMER magazine, a leading publication in the CRM industry, praised ibex for its comprehensive and effective CRM partnership.
ibex (NASDAQ: IBEX) announced its AI-enabled customer experience (CX) solution suite, Wave iX, has won the Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards. The award acknowledges ibex’s innovative use of generative AI to revolutionize CX by enhancing customer experiences, driving performance, and lowering costs. The TITAN Business Awards, hosted by the International Awards Associate (IAA), celebrates professional excellence across diverse industries. ibex’s Wave iX offers comprehensive digital transformation and advanced self-service options for businesses at various stages of their digital journey.
ibex (NASDAQ: IBEX) has announced its third annual CX Leadership Awards, recognizing top innovators and leaders in customer experience (CX). These awards celebrate individuals and organizations excelling in leveraging AI and digital solutions to enhance customer engagement and loyalty. Recipients will be honored at the ibex CX Leaders Dinner on June 5, during Customer Contact Week (CCW) in Las Vegas. According to Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, the awards underscore the company's commitment to pioneering personalized and cost-effective customer experiences. The honorees are noted for their technological innovations and rapid adaptability to market changes, contributing significantly to business success.
IBEX announced its third-quarter fiscal year 2024 financial results with a record performance. The company reported adjusted EBITDA of $19.2 million, a 15.1% margin, and adjusted EPS of $0.70. They won three new clients this quarter and repurchased shares worth $8.1 million. Revenue declined by 3.6% to $126.8 million, with net income at $10.3 million. The company remains focused on AI solutions and customer engagement.
ibex, a global BPO provider, announced Christy O'Connor, their Chief Legal Officer, received the 2024 Top 10 Corporate Counsel Award from OnCon Icon. Recognized for leadership and legal skills, O'Connor's achievement reflects ibex's commitment to excellence. The award, based on peer votes, acknowledges her contributions to the legal community and innovative leadership. O'Connor's role in enhancing ibex's customer engagement solutions makes her a valuable asset to the company.
ibex, a leading global provider of BPO and customer engagement technology solutions, will showcase its CX solutions at CS Week 2024 in Fort Worth, Texas. The company aims to help utilities enhance customer connections throughout the utility lifecycle. ibex's offerings include New Connection, CliCX Utility Marketplace, Mindshare Digital Outreach, and RefleCX Voice of the Customer Surveys.
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