ibex Launches 3rd Annual CX Leadership Awards

Rhea-AI Summary

ibex (NASDAQ: IBEX) has announced its third annual CX Leadership Awards, recognizing top innovators and leaders in customer experience (CX). These awards celebrate individuals and organizations excelling in leveraging AI and digital solutions to enhance customer engagement and loyalty. Recipients will be honored at the ibex CX Leaders Dinner on June 5, during Customer Contact Week (CCW) in Las Vegas. According to Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, the awards underscore the company's commitment to pioneering personalized and cost-effective customer experiences. The honorees are noted for their technological innovations and rapid adaptability to market changes, contributing significantly to business success.

Positive

• ibex is recognizing top leaders and innovators in CX, which can enhance its reputation in the industry.
• The awards highlight technological innovation and rapid market adaptability, which could attract clients seeking cutting-edge solutions.
• Honorees are celebrated for driving customer loyalty and reducing service costs, which supports business profitability.

Negative

• The announcement does not include specific financial figures or metrics, leaving the direct business impact unclear.
• The focus on awards and recognition may not directly translate to immediate financial gains or stock price movement.

Celebrating pioneers in customer experience innovation and execution

WASHINGTON, May 15, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its third annual CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders and contributors around the world. This year’s recipients, selected from a prestigious roster of renowned CX leaders and innovators across the industry, will be recognized at the ibex CX Leaders Dinner on June 5 during Customer Contact Week (CCW) in Las Vegas.

“ibex has a long history of CX innovation and deep experience partnering with some of the world’s most iconic brands to deliver next-gen, personalized, and differentiated customer experiences,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. “Through these awards, we recognize and celebrate the visionaries across our fast-evolving industry who are leveraging the latest digital and AI-powered solutions to redefine CX to enhance client and brand interactions, drive customer loyalty and business success, all while reducing the overall cost to serve.”

The ibex CX Leadership Awards shine a light on the individuals and organizations demonstrating industry leadership, technological innovation, and the ability to rapidly respond to evolving market forces. Honorees excel in enabling seamless customer engagement, creating extraordinary customer experiences, and optimizing the customer journey.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/b0ec4067-8e6b-4a2c-aa82-ca05067a4fcd

FAQ

What are the ibex CX Leadership Awards?

The ibex CX Leadership Awards recognize top innovators and leaders in customer experience (CX) who excel in leveraging AI and digital solutions.

When will the ibex CX Leadership Awards be held?

The awards will be presented at the ibex CX Leaders Dinner on June 5, 2024, during Customer Contact Week (CCW) in Las Vegas.

What is the significance of the ibex CX Leadership Awards?

The awards celebrate technological innovation, customer engagement, and cost-effective service solutions, enhancing client and brand interactions.

Who will be honored at the 2024 ibex CX Leadership Awards?

The awards will honor renowned CX leaders and innovators selected from a prestigious roster across the industry.

How does ibex benefit from the CX Leadership Awards?

The awards help ibex reinforce its industry leadership, attract potential clients, and showcase its commitment to innovative customer experience solutions.