ibex Wave iX Translate Wins 2024 CX Innovation Award
ibex has been awarded the Customer Experience Innovation Award from TMC's CUSTOMER Magazine for its ibex Wave iX Translate solution. This AI-powered technology enables real-time translation of over 150 languages in both voice and text formats, helping break language barriers in customer service.
The solution is part of the ibex Wave iX suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. It allows agents and customers to communicate in their native languages through real-time translation, improving customer experience and fostering stronger connections.
As a global BPO provider, ibex operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company's innovative approach combines human expertise with advanced AI technology to deliver transformative customer engagement solutions.
ibex ha ricevuto il Customer Experience Innovation Award dalla rivista CUSTOMER di TMC per la sua soluzione ibex Wave iX Translate. Questa tecnologia potenziata dall'IA consente la traduzione in tempo reale di oltre 150 lingue sia in formato vocale che testuale, aiutando a superare le barriere linguistiche nel servizio clienti.
La soluzione è parte della ibex Wave iX suite, che comprende tre componenti: AgentAI, CustomerAI e InsightsAI. Permette agli agenti e ai clienti di comunicare nella loro lingua madre attraverso la traduzione in tempo reale, migliorando l'esperienza del cliente e favorendo connessioni più forti.
Come fornitore globale di BPO, ibex opera in 31 strutture in tutto il mondo con circa 31.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre $2,2 miliardi di fatturato dai clienti ogni anno. L'approccio innovativo dell'azienda combina l'esperienza umana con avanzate tecnologie IA per fornire soluzioni trasformative di coinvolgimento dei clienti.
ibex ha sido galardonada con el Customer Experience Innovation Award de la revista CUSTOMER de TMC por su solución ibex Wave iX Translate. Esta tecnología impulsada por IA permite la traducción en tiempo real de más de 150 idiomas en formatos de voz y texto, ayudando a romper las barreras lingüísticas en el servicio al cliente.
La solución es parte de la ibex Wave iX suite, que comprende tres componentes: AgentAI, CustomerAI e InsightsAI. Permite a los agentes y clientes comunicarse en su lengua materna mediante traducción en tiempo real, mejorando la experiencia del cliente y fomentando conexiones más fuertes.
Como proveedor global de BPO, ibex opera 31 instalaciones en todo el mundo con aproximadamente 31,000 empleados, gestionando cerca de 175 millones de interacciones con clientes y generando más de $2.2 mil millones en ingresos por cliente anuales. El enfoque innovador de la empresa combina la experiencia humana con tecnología avanzada de IA para ofrecer soluciones transformadoras de compromiso del cliente.
ibex는 TMC의 CUSTOMER 매거진에서 고객 경험 혁신상을 수상했습니다. 그 이유는 ibex Wave iX Translate 솔루션 때문입니다. 이 인공지능 기반 기술은 150개 이상의 언어로 음성과 텍스트 형식의 실시간 번역을 가능하게 하여 고객 서비스에서 언어 장벽을 허물어 줍니다.
이 솔루션은 ibex Wave iX suite의 일부로, AgentAI, CustomerAI 및 InsightsAI의 세 가지 구성 요소로 이루어져 있습니다. 이를 통해 상담사와 고객은 실시간 번역을 통해 모국어로 소통할 수 있으며, 고객 경험을 개선하고 더욱 강력한 관계를 형성할 수 있습니다.
글로벌 BPO 제공업체로서 ibex는 전 세계 31개 시설에서 약 31,000명의 직원을 두고 있으며, 거의 1억 7500만 건의 고객 상호작용을 관리하고 연간 22억 달러 이상의 고객 수익을 생성합니다. 회사의 혁신적인 접근 방식은 인간의 전문성과 최신 AI 기술을 결합하여 변혁적인 고객 참여 솔루션을 제공합니다.
ibex a reçu le Customer Experience Innovation Award du magazine CUSTOMER de TMC pour sa solution ibex Wave iX Translate. Cette technologie alimentée par l'IA permet une traduction en temps réel de plus de 150 langues, tant en format vocal qu'en texte, aidant à briser les barrières linguistiques dans le service client.
La solution fait partie de la ibex Wave iX suite, qui se compose de trois composants : AgentAI, CustomerAI et InsightsAI. Elle permet aux agents et aux clients de communiquer dans leur langue maternelle grâce à la traduction en temps réel, améliorant ainsi l'expérience client et favorisant des liens plus solides.
En tant que fournisseur BPO mondial, ibex opère dans 31 installations à travers le monde avec environ 31 000 employés, gérant près de 175 millions d'interactions clients et générant plus de 2,2 milliards de dollars de revenus clients à vie annuellement. L'approche innovante de l'entreprise combine l'expertise humaine avec la technologie IA avancée pour offrir des solutions d'engagement client transformatrices.
ibex wurde mit dem Customer Experience Innovation Award der CUSTOMER-Zeitschrift von TMC für seine Lösung ibex Wave iX Translate ausgezeichnet. Diese KI-gestützte Technologie ermöglicht die Echtzeitübersetzung von über 150 Sprachen in Sprach- und Textformaten und hilft, Sprachbarrieren im Kundenservice zu überwinden.
Die Lösung ist Teil der ibex Wave iX suite, die aus drei Komponenten besteht: AgentAI, CustomerAI und InsightsAI. Sie ermöglicht es Agenten und Kunden, in ihrer Muttersprache durch Echtzeitübersetzung zu kommunizieren, wodurch die Kundenerfahrung verbessert und stärkere Verbindungen gefördert werden.
Als globaler BPO-Anbieter betreibt ibex 31 Einrichtungen weltweit mit etwa 31.000 Mitarbeitern und verwaltet nahezu 175 Millionen Kundeninteraktionen und erzielt jährlich über 2,2 Milliarden Dollar an Gesamtkundenumsatz. Der innovative Ansatz des Unternehmens kombiniert menschliche Expertise mit fortschrittlicher KI-Technologie, um transformative Kundenbindungs-Lösungen zu bieten.
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AI-powered Solution Breaks the CX Language Barrier with Real-Time Translation of 150+ Languages in Voice and Text
WASHINGTON, Jan. 14, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the Customer Experience Innovation Award from TMC’s CUSTOMER Magazine, for helping clients improve the customer experience.
“We are proud to be recognized by CUSTOMER Magazine with the Customer Experience Innovation Award for our leadership in leveraging Gen AI to redefine the customer experience,” said ibex CTO Andy Wilkens. “Generative AI is revolutionizing the customer experience landscape, and ibex on the leading-edge with transformative AI solutions that drive next-generation customer and brand interactions. ibex Wave iX Translate enables businesses to break language barriers, adapt to local accents and cultural nuances, and provide an exceptional customer experience.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers and cultivate stronger connections.
ibex Wave iX Translate is a groundbreaking AI-driven, digital-first customer experience solution within the ibex Wave iX solution suite, which is comprised of three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.
“Congratulations to ibex for receiving a 2024 Customer Experience Innovation Award. ibex has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC.
About TMC
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About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/2dedcd4c-1336-406d-8584-f7ab6520848f
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