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IBEX Limited Common Shares - IBEX STOCK NEWS

Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.

IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.

Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.

IBEX offers a broad spectrum of services:

  • Customer care support
  • Business & consumer inbound and outbound telesales & technical support
  • Interactive voice response (IVR)
  • Chat & email support
  • Back office services

IBEX's innovative service offerings are divided into three primary areas:

  • ibex Connect: Digital and omni-channel customer experience
  • ibex Digital: Digital marketing and e-commerce solutions
  • ibex CX: Surveys and analytics to enhance customer experience

Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.

Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.

Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.

News

ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

Rhea-AI Summary
ibex (NASDAQ: IBEX) introduces Wave iX, an AI-driven digital-first customer experience and employee experience solution suite, aiming to redefine customer engagement and employee empowerment. The solution integrates AI-powered tools to facilitate hyper-personalized and intelligent interactions, aiming to enhance brand and customer connections. Wave iX harnesses generative AI to augment humans, insights, and actions across the end-to-end CX value chain, aiming to elevate customer experiences, drive performance excellence, and reduce the overall cost to serve.
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IBEX Limited to Announce Second Quarter 2024 Financial Results on February 8, 2024

Rhea-AI Summary
IBEX Limited, a leading global provider of business process outsourcing and customer engagement technology solutions, will report its second quarter 2024 financial results on February 8, 2024. The management will host a conference call and webcast to discuss the financial results, recent developments, and business outlook.
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1.22%
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ibex Names Eric Guarro Senior Vice President of Digital Transformation

Rhea-AI Summary
ibex (NASDAQ: IBEX) appoints Eric Guarro as Senior Vice President of Digital Transformation to lead the integration of AI-enabled technologies and contact center services, aiming to enhance customer and brand interactions. With over two decades of operational and technical experience, Guarro's leadership is expected to drive transformative strategies for ibex's corporate growth activities.
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ibex Welcomes Jason Lockbaum as Senior Vice President, Healthcare Sales

Rhea-AI Summary
ibex (NASDAQ: IBEX) announces the appointment of healthcare sales veteran Jason Lockbaum as Senior Vice President, Healthcare Sales, to drive growth in the healthcare vertical. Lockbaum brings 24 years of experience in the healthcare market and will focus on elevating patient, member, and provider satisfaction and engagement through innovative CX solutions.
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Julie Casteel Wins Stevie® Award for Women in Business

Rhea-AI Summary
ibex (NASDAQ: IBEX) announced that Julie Casteel, Chief Strategic Accounts Officer and CMO, received the Bronze Stevie® Award in the Women Helping Women - Business category at the 20th Annual Stevie Awards for Women in Business. The Stevie Awards honor women executives, entrepreneurs, employees, and their companies. Casteel's efforts to support and mentor young professionals and her contributions to women's advancement were recognized. The award reflects ibex's commitment to fostering a supportive and inclusive work environment.
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ibex Partners with Sapling.ai for AI-Powered Messaging Tools

Rhea-AI Summary
ibex (NASDAQ: IBEX) and Sapling.ai announced a partnership to integrate Sapling’s AI-powered messaging assistant technology into ibex’s Wave X platform. The technology will empower agents to deliver a greater customer experience across diverse use cases. A recent pilot program for one of the world’s largest logistics companies showed significant improvements in Average Response Time, reduced Average Handle Time, and quality, which drove higher customer satisfaction.
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ibex Named One of America's Greatest Workplaces for Remote Work by Newsweek

Rhea-AI Summary
ibex (NASDAQ: IBEX) has been recognized as one of America’s Greatest Workplaces for Remote Work 2023 by Newsweek, reflecting the company's commitment to respect, values, and diversity. The rankings are based on a large-scale independent study that collected over 64,000 company reviews of workplaces with at least 1,000 employees in the U.S. ibex has also been previously ranked among Newsweek’s America’s Greatest Workplaces for Diversity 2023 and America’s Greatest Workplaces for Parents and Families, highlighting its inclusive culture and commitment to promoting flexibility, skills development, and career opportunities for all employees.
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IBEX Announces First Quarter of Fiscal Year 2024 Financial Results

Rhea-AI Summary
IBEX Limited (ibex) announced its financial results for the first quarter ended September 30, 2023, with revenue of $124.6 million, an increase in net income to $7.4 million, and adjusted EBITDA of $13.7 million. The company also reaffirmed its fiscal year 2024 guidance, expecting revenue between $525 to $535 million and an adjusted EBITDA margin of approximately 13%.
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ibex’s Wave X Earns 2023 Customer Experience Innovation Award from CUSTOMER Magazine

Rhea-AI Summary
ibex's Wave X technology platform has been named winner of the 2023 Customer Experience Innovation Award for the second year in a row. Wave X is an AI-enabled technology platform designed to improve customer interactions and contact center performance.
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IBEX Limited to Announce First Quarter 2024 Financial Results on November 9, 2023

Rhea-AI Summary
IBEX Limited will report its first quarter 2024 financial results on November 9, 2023, after the market close. A conference call and webcast will be held to discuss the financial results, recent developments, and business outlook.
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FAQ

What is the current stock price of IBEX Common Shares (IBEX)?

The current stock price of IBEX Common Shares (IBEX) is $20.28 as of December 20, 2024.

What is the market cap of IBEX Common Shares (IBEX)?

The market cap of IBEX Common Shares (IBEX) is approximately 265.1M.

What services does IBEX Limited offer?

IBEX Limited provides customer care support, inbound and outbound telesales, technical support, interactive voice response (IVR), chat and email support, and back-office services.

In which industries does IBEX operate?

IBEX serves various industries including telecommunications, cable, financial services, healthcare, retail, e-commerce, healthtech, fintech, utilities, and logistics.

Where is IBEX Limited headquartered?

IBEX Limited is headquartered in Washington, D.C., USA.

How many employees does IBEX have?

IBEX employs over 30,000 people globally.

What is Wave X?

Wave X is IBEX’s AI-powered platform that enhances customer interactions through advanced technology, improving response times and customer satisfaction.

When was IBEX listed on the London Stock Exchange?

IBEX was listed on the London Stock Exchange (AIM: IBEX) in June 2013.

What are the key areas of IBEX’s services?

IBEX’s services are focused on digital and omni-channel customer experience (ibex Connect), digital marketing and e-commerce (ibex Digital), and CX surveys and analytics (ibex CX).

What are some recent achievements of IBEX?

IBEX has integrated AI technology from Sapling.ai into its Wave X platform, significantly improving customer service metrics and satisfaction. They have also appointed new leadership to drive digital transformation initiatives.

What is IBEX’s approach to innovation?

IBEX prioritizes innovation by leveraging technology partnerships, such as with Sapling.ai, and adopting advanced AI solutions to enhance customer and employee experiences.

How does IBEX contribute to its clients' business growth?

IBEX helps its clients acquire, engage, and retain valuable customers, adding over $2.2 billion in lifetime customer revenue annually through nearly 200 million critical customer interactions.

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IBEX Limited Common Shares

Nasdaq:IBEX

IBEX Rankings

#3639 Ranked by Market Cap
N/A Ranked by Dividends

IBEX Stock Data

265.11M
14.73M
11.86%
59.16%
0.83%
Information Technology Services
Services-computer Processing & Data Preparation
Link
United States of America
WASHINGTON