ibex Expands Call Center Operations in Honduras, Creating 250 New Jobs in the Region
ibex (NASDAQ: IBEX), a leading global BPO provider, has announced a significant expansion of its operations in Tegucigalpa, Honduras. The company has added nearly 10,000 square feet to its facility, increasing operational capacity by 35% with over 180 additional production seats. This expansion is expected to create approximately 250 new jobs in the region.
The expanded facility, which became operational in mid-September, includes new recreational areas, offices, and training spaces. ibex anticipates full utilization of the upgraded space within a month. This growth follows an impressive fiscal year 2024 for ibex Honduras, which saw a 249% increase in headcount and the promotion of 156 team members.
CEO Bob Dechant emphasized that this investment reinforces ibex's successful nearshore strategy and commitment to Honduras. The expansion is driven by new business lines in the Fintech vertical and HR support services, further solidifying ibex's position as an employer of choice in the region.
ibex (NASDAQ: IBEX), un importante fornitore globale di BPO, ha annunciato una significativa espansione delle sue operazioni a Tegucigalpa, Honduras. L'azienda ha aggiunto quasi 10.000 piedi quadrati alla sua struttura, aumentando la capacità operativa del 35% con oltre 180 nuovi posti di produzione. Si prevede che questa espansione crei circa 250 nuovi posti di lavoro nella regione.
La struttura ampliata, diventata operativa a metà settembre, include nuove aree ricreative, uffici e spazi di formazione. ibex prevede di utilizzare completamente lo spazio aggiornato entro un mese. Questa crescita segue un anno fiscale 2024 impressionante per ibex Honduras, che ha registrato un 249% di aumento del personale e la promozione di 156 membri del team.
Il CEO Bob Dechant ha sottolineato che questo investimento rafforza la strategia nearshore di successo di ibex e il suo impegno verso l'Honduras. L'espansione è guidata da nuove linee di business nel settore Fintech e nei servizi di supporto HR, consolidando ulteriormente la posizione di ibex come datore di lavoro preferito nella regione.
ibex (NASDAQ: IBEX), un proveedor global líder de BPO, ha anunciado una expansión significativa de sus operaciones en Tegucigalpa, Honduras. La compañía ha añadido casi 10,000 pies cuadrados a su instalación, aumentando su capacidad operativa en un 35% con más de 180 puestos de producción adicionales. Se espera que esta expansión genere aproximadamente 250 nuevos empleos en la región.
La instalación ampliada, que comenzó a operar a mediados de septiembre, incluye nuevas áreas recreativas, oficinas y espacios de capacitación. ibex anticipa un uso completo del espacio mejorado dentro de un mes. Este crecimiento sigue a un impresionante año fiscal 2024 para ibex Honduras, que vio un 249% de aumento en la plantilla y la promoción de 156 miembros del equipo.
El CEO Bob Dechant enfatizó que esta inversión refuerza la exitosa estrategia nearshore de ibex y su compromiso con Honduras. La expansión es impulsada por nuevas líneas de negocio en el vertical de Fintech y servicios de apoyo de recursos humanos, consolidando aún más la posición de ibex como empleador preferido en la región.
ibex (NASDAQ: IBEX)는 글로벌 BPO 공급업체로서 Tegucigalpa, Honduras에서 운영을 크게 확장한다고 발표했습니다. 회사는 시설에 거의 10,000제곱피트를 추가하여 운영 능력을 35% 증가시키고 180개 이상의 추가 생산 좌석을 갖추었습니다. 이번 확장은 이 지역에 약 250개의 새로운 일자리를 창출할 것으로 예상됩니다.
확장된 시설은 9월 중순부터 운영을 시작했으며, 새로운 휴게시설, 사무실 및 교육 공간을 포함하고 있습니다. ibex는 한 달 이내에 새로 개선된 공간을 완전히 활용할 것으로 예상합니다. 이러한 성장은 ibex Honduras에 있어 2024 회계연도 동안 249%의 인원 증가와 156명의 팀원 승진을 기록했던 인상적인 결과를 따릅니다.
CEO Bob Dechant는 이러한 투자가 ibex의 성공적인 근접해안 전략과 온두라스에 대한 헌신을 강화한다고 강조했습니다. 이번 확장은 핀테크 분야의 새로운 비즈니스 라인과 인사 지원 서비스를 통해 추진되며, ibex의 지역 내 선호 고용주로서의 입지를 더욱 확고히 하고 있습니다.
ibex (NASDAQ: IBEX), un fournisseur mondial leader de BPO, a annoncé une expansion significative de ses opérations à Tegucigalpa, Honduras. L'entreprise a ajouté près de 10 000 pieds carrés à ses installations, augmentant sa capacité opérationnelle de 35 % avec plus de 180 postes de production supplémentaires. On s'attend à ce que cette expansion crée environ 250 nouveaux emplois dans la région.
Les installations étendues, qui sont devenues opérationnelles à la mi-septembre, comprennent de nouveaux espaces récréatifs, des bureaux et des espaces de formation. ibex prévoit une utilisation complète de l'espace rénové dans un mois. Cette croissance fait suite à une année fiscale 2024 impressionnante pour ibex Honduras, qui a enregistré une augmentation de 249 % de l'effectif et la promotion de 156 membres de l'équipe.
Le PDG Bob Dechant a souligné que cet investissement renforce la stratégie nearshore réussie d'ibex et son engagement envers le Honduras. L'expansion est propulsée par de nouvelles lignes d'affaires dans le secteur fintech et les services de soutien RH, consolidant davantage la position d'ibex en tant qu'employeur de choix dans la région.
ibex (NASDAQ: IBEX), ein führender globaler BPO-Anbieter, hat eine bedeutende Expansion seiner Aktivitäten in Tegucigalpa, Honduras angekündigt. Das Unternehmen hat seiner Einrichtung nahezu 10.000 Quadratfuß hinzugefügt, wodurch die Betriebskapazität um 35% erhöht und über 180 zusätzliche Produktionsplätze geschaffen wurden. Diese Expansion wird voraussichtlich etwa 250 neue Arbeitsplätze in der Region schaffen.
Die erweiterte Einrichtung, die Mitte September in Betrieb genommen wurde, umfasst neue Freizeitbereiche, Büros und Schulungsräume. ibex erwartet, den verbesserten Raum innerhalb eines Monats vollständig nutzen zu können. Dieses Wachstum folgt auf ein beeindruckendes Geschäftsjahr 2024 für ibex Honduras, das einen 249%igen Anstieg der Mitarbeiterzahl und die Beförderung von 156 Teammitgliedern verzeichnete.
CEO Bob Dechant betonte, dass diese Investition die erfolgreiche Nearshore-Strategie von ibex und das Engagement für Honduras verstärkt. Die Expansion wird durch neue Geschäftszweige im Fintech-Bereich und HR-Support-Dienste vorangetrieben, wodurch die Position von ibex als Arbeitgeber erster Wahl in der Region weiter gefestigt wird.
- Expansion of operations in Honduras with 10,000 square feet added
- 35% increase in operational capacity with 180+ additional production seats
- Creation of approximately 250 new job opportunities
- 249% increase in headcount in fiscal year 2024
- Introduction of new lines of business in Fintech and HR support services
- Promotion of 156 team members in fiscal year 2024
- None.
Insights
The expansion of ibex's operations in Honduras represents a significant strategic move in the BPO industry. By increasing its operational capacity by
The
While the immediate financial impact may be , the long-term benefits of this expansion could be substantial. It strengthens ibex's ability to scale operations quickly, diversify its service offerings and potentially attract new clients. Investors should monitor how this expansion translates into revenue growth and margin improvements in the coming quarters.
TEGUCIGALPA, Honduras, Oct. 08, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced a significant expansion of its operations in Tegucigalpa, the capital of Honduras. This expansion underscores ibex’s commitment to growth in the region and strengthens its nearshore strategy.
ibex has officially added almost 10,000 square feet of space to its real estate footprint in Honduras. The expanded facility now includes more than 180 additional production seats, representing a
ibex's expanded operations in Honduras are expected to create approximately 250 new job opportunities, further contributing to the local economy. The new space became operational in mid-September, with the frontline team successfully handling its first calls. ibex anticipates full utilization of the upgraded space in the coming month.
“Our continued investment in Honduras reflects ibex’s unwavering commitment to the country and reinforces our successful nearshore strategy. I want to extend my gratitude to all team members who contributed their time and effort in bringing this project to fruition,” said Bob Dechant, CEO of ibex. “Our increased presence in Honduras is not only creating valuable employment opportunities, but also strengthening our ability to deliver high-quality services to our global clients. This expansion is also a testament to the skilled workforce in Honduras and our confidence in the country as a key hub for our operations."
The expansion comes on the heels of an impressive year of growth for ibex Honduras. In fiscal year 2024, the office saw a remarkable
Employee development and internal advancement in Honduras are key to ibex’s success, as evidenced by the promotion of 156 team members during fiscal year 2024. With the current expansion, ibex anticipates even more promotional opportunities in Honduras, further strengthening the company’s position as an employer of choice in the region.
ibex has been recognized for its outstanding culture, employee experience, development opportunities, and service, including Best Place to Work for Women in Central America and the Caribbean by Great Place to Work, Nearshore Company of the Year by Nearshore Americas, and Central America and Caribbean Company of the Year by Frost & Sullivan.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/877c79ca-4329-4c48-b613-1c7f982f52c9
FAQ
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