ibex Named Top Customer Service Outsourcing Provider

Rhea-AI Summary

ibex (NASDAQ: IBEX), a leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence. CEO Bob Dechant highlighted the company's innovative use of Generative AI through its platform, ibex Wave iX, which enhances customer experience (CX) and reduces service costs. The Globee Awards recognize exceptional customer service achievements and innovations. ibex partners with top brands to deliver digital transformation and advanced self-service options, combining AI-powered solutions with top industry talent to foster strong brand-customer relationships.

Positive

• ibex won the Gold Award for Customer Service Outsourcing at the 2024 Globee® Awards.
• Recognition of ibex Wave iX, an AI-powered platform, highlights the company's innovative approach to customer engagement.
• ibex integrates advanced AI solutions, reducing overall cost-to-serve and enhancing the end-to-end CX value chain.
• Collaboration with top brands to deliver digital transformation and advanced self-service options.

Negative

• No specific financial data or revenue growth information provided in the press release.
• Potential for increased competition in the AI-powered customer engagement market.

Wins Gold Award at the 2024 Globee® Awards for Customer Excellence

WASHINGTON, June 18, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to announce that it has been awarded a Gold Globee in the Customer Service Outsourcing Provider category at the 11^th Annual 2024 Globee^® Awards for Customer Excellence.

“We are proud to receive the top honor for Customer Service Outsourcing Provider at this year’s Globee Awards,” said ibex CEO Bob Dechant. “Generative AI is changing CX, and ibex continues to lead the way with ibex Wave iX. Combining ibex’s years of award-winning BPO operational excellence with the power of GenAI, ibex Wave iX is able to optimize the end-to-end CX value chain to elevate the customer experience, drive performance excellence, and reduce the overall cost-to-serve for leading brands around the world.”

The Globee Awards for Customer Excellence celebrate the achievements and innovations of companies and organizations that go above and beyond in providing exceptional customer service.

Taking a solutions-driven approach to align with specific client needs enables ibex to deliver real solutions now for transformative outcomes. The ibex Wave iX team collaborates with top brands to deliver authentic digital transformation and advanced customer-facing self-service options for businesses of all sizes at every stage of their digital journey.

ibex Wave iX seamlessly integrates innovative AI-powered solutions with ibex’s industry-best talent to facilitate advanced, hyper-personalized, and intelligent interactions that cultivate stronger connections between brands and their customers.

About the Globee Awards
Globee Awards are conferred in ten programs and competitions: the Globee^® Awards for American Business, Globee^® Awards for Artificial Intelligence, Globee^® Awards for Business, Globee^® Awards for Customer Excellence, Globee^® Awards for Cybersecurity, Globee^® Awards for Disruptors, Golden Bridge Awards^®, Globee^® Awards for Leadership, Globee^® Awards for Technology, and the Globee^® Awards for Women In Business. Learn more about the Globee Awards at https://globeeawards.com

Follow us on Twitter: @globeeawards #globeeawards #disruptors

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ed243156-4d9f-4a01-9f25-674619cbd8e1

FAQ

What award did ibex win at the 2024 Globee® Awards?

ibex won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence.

What is ibex Wave iX?

ibex Wave iX is an AI-powered platform that optimizes the end-to-end customer experience (CX) value chain, enhancing customer engagement and reducing service costs.

How does ibex integrate AI in its services?

ibex integrates advanced AI solutions through its ibex Wave iX platform, which facilitates hyper-personalized, intelligent interactions to improve customer service.

Who acknowledged ibex's customer service excellence?

The 2024 Globee® Awards for Customer Excellence recognized ibex's customer service excellence by awarding it the Gold Award in the Customer Service Outsourcing Provider category.

What impact does ibex Wave iX have on customer service costs?

ibex Wave iX helps reduce overall cost-to-serve while enhancing the end-to-end customer experience (CX) value chain.