ibex Launches Wave iX Translate

Rhea-AI Summary

ibex has launched Wave iX Translate, an AI-powered solution enabling real-time multilingual translation for customer interactions in over 150 languages. This innovative tool allows agents and customers to communicate in their native languages, breaking down language barriers and enhancing customer experience.

Key features of Wave iX Translate include:

• Real-time two-way conversations without native-speaking agents
• Auto-replies to reduce process time
• Full text transcript storage for performance monitoring
• Integration with the ibex Wave iX suite of AI-driven CX solutions

The launch of Wave iX Translate positions ibex at the forefront of AI-driven customer experience transformation, offering businesses the ability to deliver multilingual CX across digital and voice channels while reducing operating costs.

Positive

• Launch of Wave iX Translate enables real-time multilingual customer interactions in 150+ languages
• Potential reduction in operating costs by eliminating need for native-speaking agents or third-party interpreters
• Integration with ibex Wave iX suite enhances overall AI-driven CX capabilities
• Auto-replies feature cuts process time in half, improving efficiency
• Full text transcript storage allows for seamless performance monitoring and insights gathering

Negative

• None.

New AI-Powered Solution Enables Real-time Multilingual Translation for Next-Generation CX

WASHINGTON, July 23, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the launch of Wave iX Translate, which breaks through the language barrier to enable real-time customer conversations and interactions in more than 150 languages, without requiring native speakers.

Leveraging Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding both parties. With Wave iX Translate, businesses can overcome language barriers and adapt to local accents and nuances, and deliver an enhanced customer experience. This elevated experience helps to cultivate deeper connections with customers.

“AI is redefining customer experience (CX), and ibex is at the forefront of this transformation with next-generation, hyper-personalized, and intelligent customer and brand interactions that enhance profitability and reduce the overall cost to serve,” said ibex CEO Bob Dechant. “Wave iX Translate is a game changer for seamlessly delivering multilingual CX across digital and voice channels. It enables real-time two-way conversations in over 150 languages—without the need for native language speaking agents or cumbersome third-party language interpreters—allowing CX organizations to better serve customers around the globe while reducing operating costs.”

With ibex’s Wave iX Translate, auto-replies cut the process time in half and give helpful suggestions to resolve customer concerns. This allows for a faster interaction and enables agents to handle all language calls and chats more effectively and efficiently. It also saves the full text transcript from each conversation, allowing for seamless performance monitoring and insights gathering across all voice and chat interactions.

Wave iX Translate is one of the revolutionary AI-driven digital-first customer experience and employee experience solutions that make up the ibex Wave iX suite. ibex Wave iX, which includes three key solution sets—Agent^AI, Customer^AI, and Insights^AI, uses the latest in GenAI to enable the next generation of AI and agent-assisted CX.

“Our ibex Wave iX solution platform offers genuine digital transformation and advanced customer-facing self-service options for companies as they evolve to deliver more personalized and intelligent customer and brand interactions,” said Eric Guarro, SVP of Digital Transformation at ibex. “We collaborate with our clients to provide tailored AI-enhanced CX solutions that deliver transformative outcomes.”

Explore Wave iX Translate and the full suite of ibex Wave iX solutions here.

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/3c3a1564-eea1-4f5c-8112-00ba01b84280

FAQ

What is Wave iX Translate and how does it work?

Wave iX Translate is an AI-powered solution by ibex that enables real-time multilingual translation for customer interactions. It allows agents and customers to communicate in their native languages, which are then translated in real-time for both parties, supporting over 150 languages without requiring native speakers.

How does Wave iX Translate benefit businesses using ibex services?

Wave iX Translate benefits businesses by breaking down language barriers, reducing operating costs, improving efficiency through auto-replies, and enabling seamless performance monitoring. It allows companies to serve global customers more effectively without the need for native-speaking agents or third-party interpreters.

When was Wave iX Translate launched by ibex (IBEX)?

ibex (NASDAQ: IBEX) launched Wave iX Translate on July 23, 2024, as announced in their press release.

What other AI-driven solutions does ibex offer alongside Wave iX Translate?

Alongside Wave iX Translate, ibex offers the Wave iX suite, which includes three key solution sets: AgentAI, CustomerAI, and InsightsAI. These solutions use the latest in GenAI to enable next-generation AI and agent-assisted customer experience.