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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has announced a strategic partnership with Parloa, a provider of generative AI automation solutions. This collaboration will integrate Parloa's AI Agent Management Platform (AMP) into ibex's Wave iX solutions suite for North American clients.
The partnership aims to transform customer experience (CX) by combining Parloa's GenAI automation with ibex's Wave iX solutions, BPO expertise, and customer insights. Parloa's AMP platform supports dynamic and autonomous personal agents for more natural customer interactions. ibex Wave iX, which includes AgentAI, CustomerAI, and InsightsAI, utilizes GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options.
ibex (NASDAQ: IBEX), a leading global BPO provider, has announced a significant expansion of its operations in Tegucigalpa, Honduras. The company has added nearly 10,000 square feet to its facility, increasing operational capacity by 35% with over 180 additional production seats. This expansion is expected to create approximately 250 new jobs in the region.
The expanded facility, which became operational in mid-September, includes new recreational areas, offices, and training spaces. ibex anticipates full utilization of the upgraded space within a month. This growth follows an impressive fiscal year 2024 for ibex Honduras, which saw a 249% increase in headcount and the promotion of 156 team members.
CEO Bob Dechant emphasized that this investment reinforces ibex's successful nearshore strategy and commitment to Honduras. The expansion is driven by new business lines in the Fintech vertical and HR support services, further solidifying ibex's position as an employer of choice in the region.
IBEX reported record financial results for Q4 and fiscal year 2024. The company achieved record net income, EPS, adjusted net income, adjusted EPS, and free cash flow. Key highlights include:
- 18 new client relationships, primarily in retail, healthcare, and gaming.
- Repurchased 1.3 million shares for $21.7 million, representing 7.8% of shares outstanding.
Financial metrics: Q4 revenue was $124.5 million, net income $9.8 million, and diluted EPS $0.56. Fiscal year revenue was $508.6 million, a 2.8% decrease; however, net income rose to $33.7 million with diluted EPS at $1.84. Adjusted EBITDA was $65.2 million. Free cash flow increased to $27.0 million. For FY 2025, revenue guidance is $510-$525 million and adjusted EBITDA $67-$69 million.
IBEX (Nasdaq: IBEX), a global leader in BPO and customer engagement technology solutions, has scheduled its fourth quarter and fiscal year 2024 financial results announcement for September 12, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET on the same day to discuss the results, recent developments, and business outlook.
Interested parties can access the live call by registering for dial-in details and PIN. Additionally, a webcast of the event will be available on the company's investor relations website at https://investors.ibex.co/. This announcement provides an opportunity for investors and analysts to gain insights into IBEX's performance and future prospects.
ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.
Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.
ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.
ibex (NASDAQ: IBEX), a leading global provider of BPO and AI-powered customer engagement solutions, has won a Gold Globee® at the 16th Annual 2024 Golden Bridge Awards®. The award recognizes the innovation and impact of ibex Wave iX, the company's AI-enabled customer experience (CX) solution suite.
ibex Wave iX includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which use advanced technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized that AI is reshaping the CX market, with ibex leading the way through its personalized, intelligent, and profitable customer interaction solutions.
The Golden Bridge Awards®, a premier global business awards program, received entries from over 1,100 judges worldwide. This recognition highlights ibex's commitment to innovation and leadership in the CX space.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has won a Bronze Stevie® Award for Technology Excellence in 2024 for its ibex Wave iX AI-enabled CX solution suite. This award recognizes the transformative impact of ibex Wave iX on customer experiences for top brands.
The ibex Wave iX suite includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which utilize cutting-edge technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized the company's commitment to reshaping the customer experience landscape with GenAI, facilitating innovative and highly personalized interactions between customers and brands.
ibex's solutions-driven approach focuses on aligning with specific business needs and delivering tailored AI-enhanced CX solutions for companies of all sizes. The Stevie Awards for Technology Excellence celebrate outstanding achievements in shaping the future of technology across various industry sectors.
ibex Wave iX, an AI-enabled CX solution suite by ibex (NASDAQ: IBEX), has won the 2024 Contact Center Technology Award from CUSTOMER magazine. This marks the third consecutive year ibex has received this recognition, highlighting the company's innovative approach to customer engagement technology.
Key features of ibex Wave iX include:
- Generative AI-powered hyper-personalized customer interactions
- 24/7 brand engagement capabilities
- Wave iX Translate, enabling real-time conversations in over 150 languages
ibex CEO Bob Dechant emphasized the company's commitment to cutting-edge CX technology and solutions. The award underscores ibex's ability to deliver transformative outcomes for businesses at various stages of their digital journey, helping cultivate stronger, more profitable customer relationships.
ibex has launched Wave iX Translate, an AI-powered solution enabling real-time multilingual translation for customer interactions in over 150 languages. This innovative tool allows agents and customers to communicate in their native languages, breaking down language barriers and enhancing customer experience.
Key features of Wave iX Translate include:
- Real-time two-way conversations without native-speaking agents
- Auto-replies to reduce process time
- Full text transcript storage for performance monitoring
- Integration with the ibex Wave iX suite of AI-driven CX solutions
The launch of Wave iX Translate positions ibex at the forefront of AI-driven customer experience transformation, offering businesses the ability to deliver multilingual CX across digital and voice channels while reducing operating costs.
ibex (NASDAQ: IBEX), a leader in business process outsourcing and AI-powered customer engagement solutions, marked the third anniversary of its Women of ibex program. This initiative aims to inspire and empower female-identifying employees through education, coaching, and networking. Founded by Julie Casteel, the program promotes career growth and leadership development among women at ibex. On July 11, 2024, the group hosted a “How to Handle Workplace Conflict” session led by authors Karin Hurt and David Dye, receiving positive feedback. The program supports diversity and inclusion and prepares for its Global Day on July 25th, with dedicated ambassadors in each region.
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