Welcome to our dedicated page for Ibex news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on Ibex stock.
IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
IBEX reported record first quarter fiscal 2025 results with revenue increasing 4.1% to $129.7 million. Net income grew 1.4% to $7.5 million, while adjusted EBITDA rose 13.7% to $15.6 million with margin expansion to 12.0%. Growth was driven by strong performance in HealthTech (+23.4%), Retail & E-commerce (+8.6%), and Travel sectors (+10.0%), partially offset by FinTech decline (-13.0%). The company repurchased approximately 282,000 shares for $4.7 million and updated FY2025 revenue guidance to $515-525 million with adjusted EBITDA of $67-69 million.
ibex Wave iX Translate has been awarded the 2024 Generative AI Product of the Year Award by TMC and Generative AI Expo for its innovative customer experience solutions. The AI-powered translation tool enables real-time communication in over 150 languages between agents and customers, allowing them to speak or type in their native languages.
The solution is part of the ibex Wave iX suite, which includes AgentAI, CustomerAI, and InsightsAI components. This technology helps businesses overcome language barriers, adapt to local accents, and deliver enhanced customer experiences. ibex, a global BPO provider, operates approximately 30 facilities worldwide with over 30,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.
ibex (NASDAQ: IBEX) has launched Wave iX AI Virtual Agent, an advanced AI solution for automated customer support. The platform features human-like voice and text interactions, seamless integration with existing systems, and on-demand scalability. Part of the ibex Wave iX suite, it includes three components: AgentAI, CustomerAI, and InsightsAI. The solution offers multilanguage support, customizable brand personas, and intelligent escalation to human agents when needed. The system continuously learns from interactions to improve customer service delivery while maintaining strict data security and regulatory compliance.
IBEX announced significant changes to its Board of Directors. Gerard Kleisterlee will retire after the 2024 AGM on December 5, while John Leone resigned effective October 24, 2024. Fiona Beck will become the new Audit Committee Chairperson. The company appointed two new board members: Patrick J. McGinnis, a venture capitalist and podcast creator, and JJ Zhuang, former chief architect at Instacart. These appointments bring expertise in venture capital, software engineering, and AI-powered solutions to support IBEX's growth in customer experience technology.
IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing and customer engagement technology solutions, has scheduled its first quarter 2025 financial results announcement for Thursday, November 7, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET to discuss financial results, recent developments, and business outlook. Interested parties can access the call via toll-free number (800) 715-9871 for USA & Canada, using Conference ID: 5528023, or through the investor relations website.
ibex has secured the No. 2 position on Forbes' 2024 list of America's Best Employers for Tech Workers, surpassing major tech industry leaders. The ranking is based on a comprehensive survey of over 25,000 U.S. tech workers at companies with 1,000+ employees. Survey participants evaluated factors including work environment, career development, salary, diversity, and technological capabilities.
The company recently launched ibex Wave iX, a Gen AI-powered solutions suite designed to deliver advanced customer experiences. With an 85% internal promotion rate for frontline leaders, ibex emphasizes career growth and development. The company maintains employee engagement through annual iVoice surveys and quarterly pulse checks to stay responsive to workforce needs.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has announced a strategic partnership with Parloa, a provider of generative AI automation solutions. This collaboration will integrate Parloa's AI Agent Management Platform (AMP) into ibex's Wave iX solutions suite for North American clients.
The partnership aims to transform customer experience (CX) by combining Parloa's GenAI automation with ibex's Wave iX solutions, BPO expertise, and customer insights. Parloa's AMP platform supports dynamic and autonomous personal agents for more natural customer interactions. ibex Wave iX, which includes AgentAI, CustomerAI, and InsightsAI, utilizes GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options.
ibex (NASDAQ: IBEX), a leading global BPO provider, has announced a significant expansion of its operations in Tegucigalpa, Honduras. The company has added nearly 10,000 square feet to its facility, increasing operational capacity by 35% with over 180 additional production seats. This expansion is expected to create approximately 250 new jobs in the region.
The expanded facility, which became operational in mid-September, includes new recreational areas, offices, and training spaces. ibex anticipates full utilization of the upgraded space within a month. This growth follows an impressive fiscal year 2024 for ibex Honduras, which saw a 249% increase in headcount and the promotion of 156 team members.
CEO Bob Dechant emphasized that this investment reinforces ibex's successful nearshore strategy and commitment to Honduras. The expansion is driven by new business lines in the Fintech vertical and HR support services, further solidifying ibex's position as an employer of choice in the region.
IBEX reported record financial results for Q4 and fiscal year 2024. The company achieved record net income, EPS, adjusted net income, adjusted EPS, and free cash flow. Key highlights include:
- 18 new client relationships, primarily in retail, healthcare, and gaming.
- Repurchased 1.3 million shares for $21.7 million, representing 7.8% of shares outstanding.
Financial metrics: Q4 revenue was $124.5 million, net income $9.8 million, and diluted EPS $0.56. Fiscal year revenue was $508.6 million, a 2.8% decrease; however, net income rose to $33.7 million with diluted EPS at $1.84. Adjusted EBITDA was $65.2 million. Free cash flow increased to $27.0 million. For FY 2025, revenue guidance is $510-$525 million and adjusted EBITDA $67-$69 million.
IBEX (Nasdaq: IBEX), a global leader in BPO and customer engagement technology solutions, has scheduled its fourth quarter and fiscal year 2024 financial results announcement for September 12, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET on the same day to discuss the results, recent developments, and business outlook.
Interested parties can access the live call by registering for dial-in details and PIN. Additionally, a webcast of the event will be available on the company's investor relations website at https://investors.ibex.co/. This announcement provides an opportunity for investors and analysts to gain insights into IBEX's performance and future prospects.
FAQ
What is the current stock price of Ibex (IBEX)?
What is the market cap of Ibex (IBEX)?
What services does IBEX Limited offer?
In which industries does IBEX operate?
Where is IBEX Limited headquartered?
How many employees does IBEX have?
What is Wave X?
When was IBEX listed on the London Stock Exchange?
What are the key areas of IBEX’s services?
What are some recent achievements of IBEX?
What is IBEX’s approach to innovation?
How does IBEX contribute to its clients' business growth?
