ibex Partners with Parloa for Latest GenAI Capabilities
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has announced a strategic partnership with Parloa, a provider of generative AI automation solutions. This collaboration will integrate Parloa's AI Agent Management Platform (AMP) into ibex's Wave iX solutions suite for North American clients.
The partnership aims to transform customer experience (CX) by combining Parloa's GenAI automation with ibex's Wave iX solutions, BPO expertise, and customer insights. Parloa's AMP platform supports dynamic and autonomous personal agents for more natural customer interactions. ibex Wave iX, which includes AgentAI, CustomerAI, and InsightsAI, utilizes GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options.
ibex, un fornitore globale leader di soluzioni BPO e di engagement clienti potenziate dall'AI, ha annunciato una partnership strategica con Parloa, un fornitore di soluzioni di automazione basate su AI generativa. Questa collaborazione integrerà la piattaforma di gestione degli agenti AI di Parloa (AMP) nella suite di soluzioni Wave iX di ibex per i clienti nordamericani.
La partnership mira a trasformare l'esperienza del cliente (CX) combinando l'automazione GenAI di Parloa con le soluzioni Wave iX di ibex, l'expertise BPO e le intuizioni sui clienti. La piattaforma AMP di Parloa supporta agenti personali dinamici e autonomi per interazioni tra clienti più naturali. La Wave iX di ibex, che include AgentAI, CustomerAI e InsightsAI, utilizza la tecnologia GenAI per offrire una trasformazione digitale autentica e opzioni avanzate di self-service per il cliente.
ibex, un proveedor global líder de soluciones BPO y de compromiso con el cliente impulsadas por IA, ha anunciado una asociación estratégica con Parloa, un proveedor de soluciones de automatización de IA generativa. Esta colaboración integrará la plataforma de gestión de agentes de IA de Parloa (AMP) en la suite de soluciones Wave iX de ibex para clientes de América del Norte.
La asociación tiene como objetivo transformar la experiencia del cliente (CX) combinando la automatización GenAI de Parloa con las soluciones Wave iX de ibex, la experiencia en BPO y las percepciones sobre los clientes. La plataforma AMP de Parloa admite agentes personales dinámicos y autónomos para interacciones más naturales con los clientes. Wave iX de ibex, que incluye AgentAI, CustomerAI e InsightsAI, utiliza tecnología GenAI para ofrecer una transformación digital auténtica y opciones avanzadas de autoservicio para los clientes.
ibex는 BPO 및 AI 기반 고객 참여 솔루션의 글로벌 선도 제공업체로서, 생성적 AI 자동화 솔루션 제공업체인 Parloa와 전략적 파트너십을 발표했습니다. 이번 협력은 North America 고객을 위한 ibex의 Wave iX 솔루션 제품군에 Parloa의 AI 에이전트 관리 플랫폼(AMP)을 통합할 것입니다.
파트너십의 목표는 Parloa의 GenAI 자동화를 ibex의 Wave iX 솔루션, BPO 전문성 및 고객 통찰력과 결합하여 고객 경험(CX)을 혁신하는 것입니다. Parloa의 AMP 플랫폼은 보다 자연스러운 고객 상호작용을 위한 동적이고 자율적인 개인 에이전트를 지원합니다. AgentAI, CustomerAI 및 InsightsAI를 포함하는 ibex Wave iX는 GenAI 기술을 활용하여 진정한 디지털 혁신과 고급 고객 자가 서비스 옵션을 제공합니다.
ibex, un fournisseur mondial leader de solutions BPO et d'engagement client alimentées par l'IA, a annoncé un partenariat stratégique avec Parloa, un fournisseur de solutions d'automatisation par IA générative. Cette collaboration intégrera la plateforme de gestion des agents IA de Parloa (AMP) dans la suite de solutions Wave iX d'ibex pour les clients nord-américains.
Ce partenariat vise à transformer l'expérience client (CX) en combinant l'automatisation GenAI de Parloa avec les solutions Wave iX d'ibex, l'expertise BPO et les insights clients. La plateforme AMP de Parloa soutient des agents personnels dynamiques et autonomes pour des interactions clients plus naturelles. La Wave iX d'ibex, qui comprend AgentAI, CustomerAI et InsightsAI, utilise la technologie GenAI pour offrir une transformation numérique authentique et des options avancées de libre-service pour les clients.
ibex, ein führender globaler Anbieter von BPO- und KI-gestützten Kundenbindungs-Lösungen, hat eine strategische Partnerschaft mit Parloa, einem Anbieter von Automatisierungslösungen auf Basis generativer KI, bekannt gegeben. Diese Zusammenarbeit wird die AMP-Plattform von Parloa zur Verwaltung von KI-Agenten in die Wave iX-Lösungssuite von ibex für nordamerikanische Kunden integrieren.
Das Ziel der Partnerschaft ist es, das Kundenerlebnis (CX) zu transformieren, indem die GenAI-Automatisierung von Parloa mit den Wave iX-Lösungen von ibex, der BPO-Expertise und den Kundeninsights kombiniert wird. Die AMP-Plattform von Parloa unterstützt dynamische und autonome persönliche Agenten für natürlichere Interaktionen mit Kunden. Die ibex Wave iX, die AgentAI, CustomerAI und InsightsAI umfasst, nutzt GenAI-Technologie, um authentische digitale Transformation und fortschrittliche Selbstbedienungsoptionen für Kunden bereitzustellen.
- Strategic partnership with Parloa to enhance AI-powered customer engagement solutions
- Integration of Parloa's AI Agent Management Platform into ibex Wave iX solutions suite
- Potential for more personalized and efficient customer interactions
- None.
Insights
The partnership between ibex and Parloa marks a significant step in the integration of generative AI into customer experience solutions. This collaboration combines ibex's BPO expertise with Parloa's AI Agent Management Platform, potentially enhancing the efficiency and personalization of customer interactions.
Key points to consider:
- The integration of Parloa's GenAI capabilities into ibex's Wave iX suite could lead to more sophisticated AI-assisted customer service solutions.
- This partnership may help ibex differentiate its offerings in the competitive BPO market, potentially boosting its market position.
- The focus on "fully dynamic and autonomous personal agents" suggests a move towards more advanced automation in customer service, which could impact operational costs and service quality.
While promising, the actual impact on ibex's financial performance will depend on successful implementation and client adoption of these new AI-enhanced services.
This partnership aligns with the growing trend of AI integration in customer service, but its immediate impact on ibex's financials is unclear. Consider these market implications:
- The BPO market is increasingly competitive, with AI capabilities becoming a key differentiator. This move could help ibex maintain or improve its market position.
- Client adoption rates for new AI technologies can vary, affecting the short-term revenue impact.
- Long-term, successful implementation could lead to improved operational efficiency and potentially higher profit margins.
- The partnership may attract new clients seeking advanced AI-powered CX solutions, potentially expanding ibex's customer base.
Investors should monitor key performance indicators in upcoming quarters to gauge the success of this strategic move. While promising, it's too early to determine if this will significantly impact ibex's stock value in the short term.
Enabling the Next Generation of AI and Agent-Assisted CX Solutions for More Personalized and Engaging Customer and Brand Interactions at Scale
WASHINGTON and NEW YORK, Oct. 09, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced a strategic partnership with Parloa, a leading provider of generative AI automation solutions. Per the agreement, ibex will leverage Parloa’s AI Agent Management Platform (AMP) as part of the ibex Wave iX solutions suite for clients in North America.
“ibex is excited to partner with Parloa to leverage cutting-edge GenAI to transform the world of customer experience (CX),” said ibex CEO Bob Dechant. “This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever.”
Parloa’s GenAI-powered AMP platform is designed to support fully dynamic and autonomous personal agents that engage in more natural, engaging customer interactions.
“We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our GenAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real CX solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets—AgentAI, CustomerAI, and InsightsAI—uses the latest GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey. Explore the full suite of ibex Wave iX solutions here.
About Parloa
Parloa is a leading AI company for the automation of customer service. Parloa’s platform unites humans and AI in one team to take companies’ service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs more than 250 people in Berlin, Munich, and New York. Find out more about Parloa on our website and join us on LinkedIn to stay up to date.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contacts:
Dan Burris
ibex
Daniel.Burris@ibex.co
Julia Goelles
Parloa
julia.goelles@parloa.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/49202d3d-6561-4cf6-a051-ddf4a636e145
FAQ
What is the purpose of ibex's partnership with Parloa announced on October 9, 2024?
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