ibex Sponsors CCW Executive Exchange 2024 in Phoenix
ibex announced its sponsorship of CCW Executive Exchange 2024 in Phoenix, where it will lead a roundtable discussion on AI in customer experience on November 14. The company will focus on 'Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders.' The event showcases ibex's Wave iX, an AI-driven customer experience solution suite comprising AgentAI, CustomerAI, and InsightsAI. ibex operates 31 global facilities with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.
ibex ha annunciato la sua sponsorizzazione del CCW Executive Exchange 2024 a Phoenix, dove condurrà una tavola rotonda sulla AI nell'esperienza del cliente il 14 novembre. L'azienda si concentrerà su 'Hype Vs. Reality: The AI Wave, e il Miglior Prossimo Passo per i Leader CX.' L'evento presenterà Wave iX di ibex, una suite di soluzioni per l'esperienza del cliente guidata dall'AI, che comprende AgentAI, CustomerAI e InsightsAI. ibex gestisce 31 strutture globali con circa 31.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre 2,2 miliardi di dollari di entrate dai clienti all'anno.
ibex anunció su patrocinio del CCW Executive Exchange 2024 en Phoenix, donde liderará una mesa redonda sobre IA en la experiencia del cliente el 14 de noviembre. La empresa se centrará en 'Hype Vs. Reality: The AI Wave, y el Mejor Próximo Paso para los Líderes de CX.' El evento presentará Wave iX de ibex, una suite de soluciones impulsadas por IA para la experiencia del cliente que incluye AgentAI, CustomerAI e InsightsAI. ibex opera 31 instalaciones globales con aproximadamente 31,000 empleados, gestionando casi 175 millones de interacciones con los clientes y generando más de $2.2 mil millones en ingresos por clientes anualmente.
ibex는 CCW Executive Exchange 2024의 후원을 발표했으며, 11월 14일에 고객 경험에서 AI에 대한 원탁 토론을 주도할 예정입니다. 이 회사는 'Hype Vs. Reality: The AI Wave, 및 CX 리더를 위한 최선의 다음 단계.'에 초점을 맞출 것입니다. 이 이벤트는 Wave iX를 선보이며, 이는 AgentAI, CustomerAI, InsightsAI를 포함한 AI 기반 고객 경험 솔루션 제품군입니다. ibex는 약 31,000명의 직원이 있는 31개의 글로벌 시설을 운영하며, 거의 1억 7500만 건의 고객 상호작용을 관리하고 매년 22억 달러 이상의 고객 매출을 추가하고 있습니다.
ibex a annoncé son parrainage du CCW Executive Exchange 2024 à Phoenix, où il animera une table ronde sur l'IA dans l'expérience client le 14 novembre. L'entreprise se concentrera sur 'Hype Vs. Reality: The AI Wave, et le Meilleur Prochain Pas pour les Leaders CX.' L'événement mettra en vedette Wave iX d'ibex, une suite de solutions pour l'expérience client alimentée par l'IA comprenant AgentAI, CustomerAI et InsightsAI. ibex gère 31 installations mondiales avec environ 31 000 employés, gérant près de 175 millions d'interactions avec les clients et ajoutant plus de 2,2 milliards de dollars de revenus client par an.
ibex gab die Sponsoring des CCW Executive Exchange 2024 in Phoenix bekannt, wo das Unternehmen am 14. November eine Podiumsdiskussion über KI im Kundenerlebnis leiten wird. Der Fokus liegt auf 'Hype Vs. Reality: The AI Wave und der beste nächste Schritt für CX-Führungskräfte.' Die Veranstaltung präsentiert Wave iX, ein KI-gesteuertes Lösungssuite für das Kundenerlebnis, das AgentAI, CustomerAI und InsightsAI umfasst. ibex betreibt 31 globale Einrichtungen mit etwa 31.000 Mitarbeitern, verwaltet nahezu 175 Millionen Kundeninteraktionen und generiert jährlich über 2,2 Milliarden US-Dollar an Kundenumsätzen.
- Manages 175 million critical customer interactions annually
- Generates over $2.2B in lifetime customer revenue each year
- Operates 31 global facilities with 31,000 employees
- None.
ibex to Lead AI Innovation Roundtable at Premier CX Event
PHOENIX, Nov. 12, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Executive Exchange 2024, taking place November 13-15 at the Wigwam Resort in Phoenix. ibex will lead a roundtable discussion, Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders, on Thursday, November 14, focusing on the transformative impact of AI on customer experience.
“The integration of AI in customer experience is no longer just an innovation—it’s now a strategic imperative for businesses aiming to maintain competitive advantage,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. “ibex is leading the way with transformative CX solutions that are redefining the customer experience for top brands. At CCW Executive Exchange, we look forward to facilitating meaningful discussions with industry leaders about leveraging AI to optimize their CX operations and create stronger customer relationships.”
CCW Executive Exchange is an exclusive gathering for senior-level contact center and customer experience (CX) leaders, where innovators across various industries collaborate to shape the future of customer engagement.
The ibex-sponsored roundtable will explore how organizations are leveraging AI to enhance customer interactions, improve operational efficiency, and drive business growth. Participants will gain practical insights into AI implementation strategies, best practices for combining human expertise with AI capabilities, and methods for measuring AI’s impact on customer satisfaction and business outcomes.
ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions for transformative outcomes. ibex recently introduced ibex Wave iX, its groundbreaking, AI-driven, digital-first customer experience solution suite, which comprises three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver next-generation AI and agent-assisted customer experiences.
ibex CX experts will be available throughout the event to share insights and showcase the latest technologies that improve customer interactions, contact center performance, and client outcomes while reducing operating costs.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4716dfa9-9d65-44b7-a3f4-3766ec640fb3
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