ibex CTO Andreas Wilkens to Join Distinguished Panel on AI Ethics and Business Innovation
ibex announced that CTO Andreas Wilkens will participate in a high-level panel discussion on ethical AI implementation in business alongside experts from SAP, Google, and Microsoft. The panel, titled 'AI for Competitive Edge: Balancing Innovation and Ethics for Growth,' will be hosted by SAP in Bellevue on November 21, 2024. The discussion will cover key themes including Bias and Fairness, Privacy and Data Governance, and Regulation and Compliance. ibex, a BPO and AI-powered customer engagement solutions provider, manages nearly 175 million customer interactions and adds over $2.2B in lifetime customer revenue annually through its global network of 31 operations facilities and approximately 31,000 employees.
ibex ha annunciato che il CTO Andreas Wilkens parteciperà a un panel di alto livello sulla implementazione etica dell'IA nel business insieme a esperti di SAP, Google e Microsoft. Il panel, intitolato 'IA per un Vantaggio Competitivo: Bilanciare Innovazione ed Etica per la Crescita', sarà ospitato da SAP a Bellevue il 21 novembre 2024. La discussione tratterà temi chiave come Bias e Fairness, Privacy e Governance dei Dati, e Regolamentazione e Conformità. ibex, fornitore di soluzioni per l'engagement dei clienti basate su BPO e IA, gestisce quasi 175 milioni di interazioni con i clienti e aggiunge oltre 2,2 miliardi di dollari in entrate annuali dai clienti nel corso della loro vita attraverso la sua rete globale di 31 strutture operative e circa 31.000 dipendenti.
ibex anunció que el CTO Andreas Wilkens participará en una mesa redonda de alto nivel sobre la implementación ética de la IA en los negocios junto a expertos de SAP, Google y Microsoft. La mesa redonda, titulada 'IA para la Ventaja Competitiva: Equilibrando Innovación y Ética para el Crecimiento', será organizada por SAP en Bellevue el 21 de noviembre de 2024. La discusión incluirá temas clave como Sesgo y Equidad, Privacidad y Gobernanza de Datos, y Regulación y Cumplimiento. ibex, proveedor de soluciones de compromiso del cliente impulsadas por BPO e IA, gestiona casi 175 millones de interacciones con clientes y agrega más de 2.2 mil millones de dólares en ingresos anuales por cliente a lo largo de su vida a través de su red global de 31 instalaciones operativas y aproximadamente 31,000 empleados.
ibex는 CTO 안드레아스 빌켄스가 SAP, 구글, 마이크로소프트의 전문가들과 함께 비즈니스에서의 윤리적 AI 구현에 대한 고위 패널 토론에 참여할 것이라고 발표했습니다. '경쟁 우위를 위한 AI: 성장의 혁신과 윤리를 균형 있게'라는 제목의 이 패널은 2024년 11월 21일 벨뷰에서 SAP에 의해 주최됩니다. 토론에는 편향과 공정성, 개인 정보 보호 및 데이터 관리, 규제 및 준수와 같은 주요 주제가 포함될 예정입니다. ibex는 BPO 및 AI 기반 고객 참여 솔루션 제공업체로, 전 세계 31개 운영 시설과 약 31,000명의 직원을 통해 거의 1억7500만 건의 고객 상호작용을 관리하고 있으며, 연간 22억 달러 이상의 고객 생애 수익을 추가하고 있습니다.
ibex a annoncé que le CTO Andreas Wilkens participera à une discussion de panel de haut niveau sur la mise en œuvre éthique de l'IA dans les affaires aux côtés d'experts de SAP, Google et Microsoft. Le panel, intitulé 'IA pour un Avantage Concurrentiel : Équilibrer Innovation et Éthique pour la Croissance', sera organisé par SAP à Bellevue le 21 novembre 2024. La discussion abordera des thèmes clés tels que le biais et l'équité, la vie privée et la gouvernance des données, ainsi que la réglementation et la conformité. ibex, fournisseur de solutions d'engagement client basées sur le BPO et l'IA, gère près de 175 millions d'interactions avec les clients et ajoute plus de 2,2 milliards de dollars de revenus client à vie chaque année grâce à son réseau mondial de 31 installations opérationnelles et environ 31 000 employés.
ibex gab bekannt, dass CTO Andreas Wilkens an einer hochrangigen Paneldiskussion über die ethische Implementierung von KI im Geschäftsbereich teilnehmen wird, zusammen mit Experten von SAP, Google und Microsoft. Das Panel mit dem Titel 'KI für Wettbewerbsvorteile: Innovation und Ethik für Wachstum in Einklang bringen' wird am 21. November 2024 von SAP in Bellevue veranstaltet. Die Diskussion wird zentrale Themen wie Voreingenommenheit und Fairness, Datenschutz und Datenmanagement sowie Regulierung und Compliance behandeln. ibex, ein Anbieter von BPO- und KI-basierten Kundenengagement-Lösungen, verwaltet fast 175 Millionen Kundeninteraktionen und generiert jährlich über 2,2 Milliarden US-Dollar an Lebenszeitkundenumsatz durch sein globales Netzwerk von 31 Betriebsstätten und etwa 31.000 Mitarbeitern.
- Company manages 175 million critical customer interactions annually
- Generates over $2.2B in lifetime customer revenue each year
- Operates 31 facilities globally with 31,000 employees
- None.
Panel to also feature AI experts from SAP, Microsoft and Google
WASHINGTON, Nov. 20, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Chief Technology Officer Andreas Wilkens will join industry leaders from SAP, Google, and Microsoft for a high-level panel discussion on ethical AI implementation in business. The panel – AI for Competitive Edge: Balancing Innovation and Ethics for Growth – will be hosted by SAP in Bellevue, Wash. on Thursday, November 21, 2024.
The panel, which will be moderated by Monika Sengul-Jones of the University of Washington, will discuss critical themes including Bias and Fairness, Privacy and Data Governance, and Regulation and Compliance, focusing on ethical AI and how companies can leverage this to grow their business. Featured AI leaders and experts will include:
- Andreas Wilkens, Chief Technology Officer, ibex
- Walter Sun, Senior Vice President and Global Head of AI, SAP
- Stefania Druga, Research Scientist, Google Gemini AI
- Christoph Berlin, Vice President of Engineering, Microsoft
“I’m excited to join this distinguished panel of leading IT experts to explore the critical intersection of AI innovation and ethical responsibility,” said Wilkens. “At ibex, we believe responsible AI is foundational for building trust, ensuring fairness, and creating sustainable technological solutions that can benefit our customers and empower the global marketplace. We are transforming the customer experience landscape with AI to facilitate highly personalized interactions between customers and brands to build deeper customer relationships.”
As technological progress reshapes global industries, integrating AI strategically has become essential for gaining a competitive advantage. This discussion will provide essential insights for business leaders, strategists, and technology professionals on effectively utilizing AI while upholding ethical principles and responsible practices.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
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