ibex Wave iX Translate Wins 2024 Generative AI Product of the Year Award
ibex Wave iX Translate has been awarded the 2024 Generative AI Product of the Year Award by TMC and Generative AI Expo for its innovative customer experience solutions. The AI-powered translation tool enables real-time communication in over 150 languages between agents and customers, allowing them to speak or type in their native languages.
The solution is part of the ibex Wave iX suite, which includes AgentAI, CustomerAI, and InsightsAI components. This technology helps businesses overcome language barriers, adapt to local accents, and deliver enhanced customer experiences. ibex, a global BPO provider, operates approximately 30 facilities worldwide with over 30,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.
ibex Wave iX Translate è stato premiato con il Premio Prodotto dell'Anno 2024 per l'IA Generativa da TMC e Generative AI Expo per le sue innovative soluzioni di esperienza del cliente. Questo strumento di traduzione alimentato dall'IA consente comunicazioni in tempo reale in oltre 150 lingue tra agenti e clienti, consentendo loro di parlare o digitare nella propria lingua madre.
La soluzione fa parte del pacchetto ibex Wave iX, che include componenti come AgentAI, CustomerAI e InsightsAI. Questa tecnologia aiuta le aziende a superare le barriere linguistiche, adattarsi agli accenti locali e offrire esperienze clienti migliorate. ibex, fornitore globale di BPO, gestisce circa 30 strutture in tutto il mondo con oltre 30.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre 2,2 miliardi di dollari di entrate di vita del cliente annualmente.
ibex Wave iX Translate ha recibido el Premio Producto del Año 2024 de IA Generativa por TMC y Generative AI Expo por sus innovadoras soluciones de experiencia del cliente. Esta herramienta de traducción impulsada por IA permite la comunicación en tiempo real en más de 150 idiomas entre agentes y clientes, permitiendo que hablen o escriban en sus lenguas nativas.
La solución es parte de la suite ibex Wave iX, que incluye componentes como AgentAI, CustomerAI e InsightsAI. Esta tecnología ayuda a las empresas a superar las barreras del idioma, adaptarse a los acentos locales y ofrecer experiencias mejoradas para el cliente. ibex, un proveedor global de BPO, opera aproximadamente 30 instalaciones en todo el mundo con más de 30,000 empleados, gestionando casi 175 millones de interacciones con clientes y generando más de 2.2 mil millones de dólares en ingresos por cliente de por vida anualmente.
ibex Wave iX Translate는 TMC와 Generative AI Expo에서 혁신적인 고객 경험 솔루션으로 2024년 생성적 AI 올해의 제품상을 수상했습니다. 이 AI 기반 번역 도구는 에이전트와 고객 간의 150개 이상의 언어로 실시간 소통을 가능하게 하여, 그들이 모국어로 말하거나 타이핑할 수 있도록 합니다.
이 솔루션은 ibex Wave iX 제품군의 일부로, AgentAI, CustomerAI 및 InsightsAI 구성 요소를 포함합니다. 이 기술은 기업이 언어 장벽을 극복하고 현지 억양에 적응하며 향상된 고객 경험을 제공할 수 있도록 돕습니다. ibex는 전 세계에 약 30개의 시설을 운영하는 글로벌 BPO 제공업체로, 3만 명 이상의 직원을 보유하고 있으며, 거의 1억 7500만 건의 고객 상호작용을 관리하고 연간 22억 달러 이상의 고객 수익을 창출하고 있습니다.
ibex Wave iX Translate a été récompensé par le Prix du Produit de l'Année 2024 pour l'IA Générative par TMC et Generative AI Expo pour ses solutions innovantes en matière d'expérience client. Cet outil de traduction alimenté par l'IA permet la communication en temps réel dans plus de 150 langues entre les agents et les clients, leur permettant de parler ou de taper dans leur langue maternelle.
La solution fait partie de la suite ibex Wave iX, qui comprend les composants AgentAI, CustomerAI et InsightsAI. Cette technologie aide les entreprises à surmonter les barrières linguistiques, à s'adapter aux accents locaux et à offrir une expérience client améliorée. ibex, fournisseur mondial de BPO, gère environ 30 installations dans le monde avec plus de 30 000 employés, gérant près de 175 millions d'interactions clients et générant plus de 2,2 milliards de dollars de revenus clients à vie chaque année.
ibex Wave iX Translate wurde mit dem 2024 Generative AI Produkt des Jahres Preis von TMC und Generative AI Expo für seine innovativen Lösungen zur Kundenerfahrung ausgezeichnet. Das KI-gestützte Übersetzungstool ermöglicht die Echtzeitkommunikation in über 150 Sprachen zwischen Agenten und Kunden, sodass diese in ihren Muttersprachen sprechen oder tippen können.
Die Lösung ist Teil der ibex Wave iX Suite, die die Komponenten AgentAI, CustomerAI und InsightsAI umfasst. Diese Technologie hilft Unternehmen, Sprachbarrieren zu überwinden, sich an lokale Akzente anzupassen und verbesserte Kundenerfahrungen zu liefern. ibex, ein globaler BPO-Anbieter, betreibt weltweit etwa 30 Einrichtungen mit über 30.000 Mitarbeitern, verwaltet fast 175 Millionen Kundeninteraktionen und generiert jährlich mehr als 2,2 Milliarden US-Dollar an lebenslange Kundeneinnahmen.
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WASHINGTON, Oct. 31, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the 2024 Generative AI Product of the Year Award, presented by TMC and Generative AI Expo, for helping clients improve the customer experience.
“We are proud to win the Generative AI Product of the Year Award for our leadership in leveraging Gen AI to redefine customer experience,” said ibex CEO Bob Dechant. “Gen AI is changing the CX landscape, and ibex continues to lead the way by pioneering AI solutions that deliver innovative and transformative CX solutions. With ibex Wave iX Translate, businesses can overcome the language barrier, adapt to local accents and nuances, and deliver an amazing customer experience.”
ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections.
ibex Wave iX Translate is a new groundbreaking AI-driven, digital-first customer experience solution within the ibex Wave iX solution suite, which comprises three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.
“I am honored to recognize ibex Wave iX Translate with a 2024 Generative AI Product of the Year Award for its commitment to customer value and innovation, said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, ibex Wave iX Translate has proven demonstrated excellence in leveraging Generative AI to solve business problems and improve efficiency.”
The 2nd Annual Generative AI Product of the Year Award recognizes companies that have developed applications, platforms, models, and other hardware or software solutions that support and harness the potential of Generative AI to elevate performance within any vertical market segment.
About TMC
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About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
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ibex
Daniel.Burris@ibex.co
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