ibex Unveils Wave iX AI Virtual Agent; Setting a New Standard for AI-Powered Customer Support
ibex (NASDAQ: IBEX) has launched Wave iX AI Virtual Agent, an advanced AI solution for automated customer support. The platform features human-like voice and text interactions, seamless integration with existing systems, and on-demand scalability. Part of the ibex Wave iX suite, it includes three components: AgentAI, CustomerAI, and InsightsAI. The solution offers multilanguage support, customizable brand personas, and intelligent escalation to human agents when needed. The system continuously learns from interactions to improve customer service delivery while maintaining strict data security and regulatory compliance.
ibex (NASDAQ: IBEX) ha lanciato Wave iX AI Virtual Agent, una soluzione avanzata di intelligenza artificiale per il supporto clienti automatizzato. La piattaforma offre interazioni vocali e testuali simili a quelle umane, integrazione fluida con i sistemi esistenti e scalabilità su richiesta. Parte della suite ibex Wave iX, include tre componenti: AgentAI, CustomerAI e InsightsAI. La soluzione offre supporto multilingue, personaggi di marca personalizzabili e un'intelligente escalation agli agenti umani quando necessario. Il sistema apprende continuamente dalle interazioni per migliorare la qualità del servizio clienti, mantenendo al contempo rigidi standard di sicurezza dei dati e conformità normativa.
ibex (NASDAQ: IBEX) ha lanzado Wave iX AI Virtual Agent, una solución avanzada de inteligencia artificial para el soporte automatizado al cliente. La plataforma cuenta con interacciones de voz y texto similares a las humanas, integración sin problemas con sistemas existentes y escalabilidad bajo demanda. Parte de la suite ibex Wave iX, incluye tres componentes: AgentAI, CustomerAI e InsightsAI. La solución ofrece soporte multilingüe, personalidades de marca personalizables y una escalación inteligente a agentes humanos cuando sea necesario. El sistema aprende continuamente de las interacciones para mejorar la entrega del servicio al cliente, manteniendo estrictas normas de seguridad de datos y cumplimiento regulatorio.
ibex (NASDAQ: IBEX)는 자동 고객 지원을 위한 고급 인공지능 솔루션인 Wave iX AI Virtual Agent를 출시했습니다. 이 플랫폼은 인간과 유사한 음성 및 텍스트 상호작용, 기존 시스템과의 원활한 통합, 필요에 따른 확장성을 제공합니다. ibex Wave iX 제품군의 일부로, 세 가지 구성 요소인 AgentAI, CustomerAI 및 InsightsAI가 포함되어 있습니다. 이 솔루션은 다국어 지원, 사용자 정의 브랜드 페르소나 및 필요 시 인간 상담원으로의 지능형 에스컬레이션을 제공합니다. 시스템은 상호작용을 통해 지속적으로 학습하여 고객 서비스 제공을 개선하며, 엄격한 데이터 보안 및 규제 준수를 유지합니다.
ibex (NASDAQ: IBEX) a lancé Wave iX AI Virtual Agent, une solution avancée d'intelligence artificielle pour le support client automatisé. La plateforme propose des interactions vocales et textuelles humaines, une intégration fluide avec les systèmes existants et une évolutivité à la demande. Faisant partie de la suite ibex Wave iX, elle comprend trois composants : AgentAI, CustomerAI et InsightsAI. La solution offre un soutien multilingue, des personas de marque personnalisables et une escalade intelligente vers des agents humains si nécessaire. Le système apprend en continu des interactions pour améliorer la qualité du service client tout en garantissant une sécurité stricte des données et la conformité réglementaire.
ibex (NASDAQ: IBEX) hat den Wave iX AI Virtual Agent eingeführt, eine fortschrittliche KI-Lösung für automatisierten Kundensupport. Die Plattform bietet menschenähnliche Sprach- und Textinteraktionen, nahtlose Integration in bestehende Systeme und bedarfsgerechte Skalierbarkeit. Teil der ibex Wave iX Suite umfasst sie drei Komponenten: AgentAI, CustomerAI und InsightsAI. Die Lösung bietet mehrsprachige Unterstützung, anpassbare Markenpersönlichkeiten und eine intelligente Eskalation zu menschlichen Agenten, wenn nötig. Das System lernt kontinuierlich aus den Interaktionen, um die Qualität des Kundenservice zu verbessern, während strenge Datenschutz- und Regulierungsstandards eingehalten werden.
- Launch of new AI-powered customer support solution expanding product portfolio
- Scalable on-demand capability allowing resource optimization
- Integration with existing customer support systems reducing implementation barriers
- Multi-language and omnichannel support expanding market reach
- None.
Insights
The launch of Wave iX AI Virtual Agent represents an incremental product evolution rather than a revolutionary breakthrough in the competitive AI customer service market. While it offers standard features like multilingual support, scalability and brand customization, these capabilities are already common among existing solutions.
The platform's integration with human agent systems and ability to handle complex queries shows promise, but without specific performance metrics, ROI data, or named customer implementations, its real business impact remains uncertain. The timing of this release aligns with industry trends but faces stiff competition from established players and tech giants already dominating the space.
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the launch of ibex Wave iX AI Virtual Agent, a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions.
ibex Wave iX AI Virtual Agent provides AI-driven voice and text conversations that are customized to align with a brand’s persona and specific business needs. It offers human-like, infinitely scalable, and hyper-personalized customer experiences while integrating seamlessly with existing agent support systems to facilitate swift escalation and efficient resolution of more complex customer issues.
“ibex Wave iX AI Virtual Agent is more than a new AI solution, it is a transformative approach to the future of customer engagement,” said Bob Dechant, CEO of ibex. “ibex Wave iX AI Virtual Agent integrates the scalability and efficiency of AI with the necessary brand alignment, enabling businesses need to deliver exceptional, empathetic, and uniquely tailored customer experiences.”
ibex Wave iX AI Virtual Agent is a new groundbreaking AI-driven, digital-first customer experience solution within the ibex Wave iX solution suite, which comprises three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.
A significant advantage of ibex Wave iX AI Virtual Agent is its capacity for scalability on-demand. This flexibility enables businesses to dynamically adjust their customer service resources, ensuring optimal allocation during peak periods or unforeseen surges in demand. Coupled with the virtual agent’s empathetic and patient approach, this adaptability ensures that routine interactions are efficiently managed by ibex Wave iX AI Virtual Agent, allowing human customer service agents to concentrate of resolving more complex issues.
Seamless customer interactions
ibex Wave iX AI Virtual Agent also breaks down communication barriers by offering true omnichannel and multilanguage support. This capability ensures that businesses can effectively communicate with customers across any platform, in their preferred language, creating a seamless and inclusive experience.
While ibex Wave iX AI Virtual Agent is designed to handle a wide range of customer inquiries autonomously, it also features a smooth escalation process to human agents when necessary.
Businesses can easily customize ibex Wave iX AI Virtual Agent to match their unique brand personality. The platform allows for the creation of channel-specific personas, ensuring consistency across every customer interaction and enabling brands to achieve their desired impact, at scale.
Always getting smarter
ibex Wave iX AI Virtual Agent goes beyond simple query resolution. The platform is designed to understand multiple intents and complex tasks, learning and improving with each interaction. This sophisticated approach allows the virtual agent to gain a deep and accurate understanding of customer actions and patterns, enabling businesses to make rapid, informed choices that drive customer satisfaction and loyalty.
To ensure data security and regulatory compliance ibex has implemented strict governance measures in ibex Wave iX AI Virtual Agent.
For more information about ibex Wave iX AI Virtual Agent or to schedule a demo, please visit here.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
daniel.burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/0c3b6ba9-0829-4dbc-96ea-4a56a032a004
FAQ
What is ibex Wave iX AI Virtual Agent and when was it launched?
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