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ServiceNow, Inc. (symbol: NOW) is an American software company headquartered in Santa Clara, California. It specializes in developing a cloud computing platform designed to help companies manage digital workflows across enterprise operations. By offering a comprehensive suite of software solutions, ServiceNow enables organizations to streamline and automate various business processes through a Software as a Service (SaaS) delivery model.
Originally focusing on IT Service Management (ITSM), ServiceNow has significantly expanded its capabilities. The company's platform now addresses various functions beyond IT, including customer service, HR service delivery, and security operations. This diversification allows enterprises to optimize multiple aspects of their operations through a single, integrated platform.
ServiceNow's recent achievements include partnerships with global enterprises to enhance their digital transformation journeys. The company's application development platform further enables businesses to create custom applications tailored to their specific needs. Financially, ServiceNow has shown robust performance, consistently delivering strong revenue growth and expanding its customer base worldwide.
Overall, ServiceNow continues to be a pivotal player in the enterprise software market, driving innovation and efficiency through its cutting-edge digital workflow solutions.
The City of Reno has launched DROPS (Direct Resource Outreach & Placement Service), a mobile app designed to enhance outreach efforts for unsheltered individuals. Developed in collaboration with ServiceNow and NewRocket, DROPS equips outreach workers with tools for data collection, interaction tracking, case management, and analytics. This app aims to improve decision-making and resource allocation by providing real-time insights into the unsheltered community's needs. Mayor Hillary Schieve emphasized its potential to revolutionize homelessness outreach. The app's introduction was announced at the US Conference of Mayors, reflecting a strong commitment to leveraging technology for social good.
ServiceNow (NYSE: NOW), an AI-driven business transformation platform, has been recognized as a Leader in the Forrester Wave™: P&C Claims Management Systems, Q2 2024. This distinction highlights ServiceNow's Financial Services Operations for Insurance, which excels in strategy, analytics, and customer experience. The solution helps insurers optimize processes, improve efficiencies, and lower operational costs through automation and integrated data models. More than 450 insurance companies globally use ServiceNow's platform for digital transformation.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Management with Automation, 2024 Vendor Assessment. This acknowledgment highlights the value and agility of ServiceNow's Now Platform, which integrates cloud observability, cloud discovery, and cloud cost management into a single solution.
ServiceNow's investments in generative AI and partnerships with NVIDIA are expected to sustain its innovation leadership. The company's unified platform aims to simplify cloud processes and align them with business objectives through automation. Key offerings include ITOM Cloud Discovery, Cloud Accelerate, Cloud Cost Management, Cloud Observability within ITOM AIOps, and Cloud Security Posture Control.
These solutions enhance cloud transformation, optimize costs, and improve security and governance, making organizations' cloud environments more efficient and resilient.
ServiceNow (NYSE: NOW) has been named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024. The report highlights the company's significant investment in Strategic Portfolio Management (SPM) and its enterprise-grade AI capabilities that improve decision-making and business value. Key strengths include application portfolio management, which offers robust inventory, capability mapping, and tracking features. ServiceNow introduced Now Assist for SPM, integrating AI for improved customer feedback response. The SPM solution consolidates business processes, enhances efficiency with AI and automation, and supports real-time analytics to align work with enterprise goals.
GivePower and ServiceNow announced the opening of two new solar-powered water systems in Kenya's Mombasa and Makueni counties. These projects, located in Migadini and Makindu, respectively, mark the eighth collaboration between the two organizations, focusing on sustainable water solutions. The new installations bring the total number of GivePower Solar Water Farms in Kenya to 12, providing clean water to nearly 1 million people daily. The systems use solar energy to desalinate and purify water, ensuring access to safe drinking water for over 20 years. The launch was celebrated by key figures, including Archbishop Hubertus van Megen and CECM Emily Achieng Okelo.
ServiceNow unveiled new AI-powered capabilities at Knowledge 2024 to enhance employee experiences, talent development, and workplace optimization. The enhancements include AI-infused Talent Development solutions, Workplace Service Delivery improvements, and research showing AI's impact on job creation and demand for IT workers.
ServiceNow expands its strategic relationship with Equinix to streamline digital infrastructure operations. The collaboration aims to provide end-to-end visibility and intelligent insights across the enterprise IT stack, enhancing data center management and application performance. The new offerings are set to revolutionize IT operations and planning, empowering organizations to optimize their infrastructure efficiently.
ServiceNow and Microsoft announced an expanded strategic alliance at Knowledge 2024, integrating generative AI assistants Now Assist and Microsoft Copilot to enhance employee productivity. This collaboration aims to create a seamless enterprise experience, allowing employees to easily execute common tasks and access help from the most relevant AI assistant. The integration will be generally available in Fall 2024.
ServiceNow and IBM have collaborated to accelerate the impact of generative AI across the enterprise. The integration combines the Now Platform with IBM watsonx to boost productivity for customers and partners. ServiceNow will incorporate watsonx.ai and IBM Granite large language models into its Now Assist GenAI experience, allowing customers to connect their workflows to models trained within watsonx.ai.
ServiceNow, in collaboration with NVIDIA, showcased AI avatars using generative AI technology to enhance customer and employee experiences at Knowledge 24. The demo highlighted the potential for visual interactions in Virtual Agent experiences, expanding communication options. The partnership aims to advance workflow engagements and boost productivity across various industries. The avatars, powered by NVIDIA ACE, leverage speech, LLM, and animation technologies to provide personalized interactions in HR, finance, IT, retail, travel, and more. ServiceNow is dedicated to making AI friendly and engaging through Now Assist, transforming how people work and interact across the enterprise.
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