ServiceNow Partners With NVIDIA to Accelerate Enterprise Adoption of Agentic AI
ServiceNow (NOW) announced a major expansion of its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will co-develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform. The partnership leverages NVIDIA's AI infrastructure and ServiceNow's AI platform to enhance productivity and streamline workflows. A key development includes the Vulnerability Analysis for Container Security AI Agent, set to launch in 2025. Early adopters like American Honda, Siemens, and TRIMEDX are already seeing benefits, with Siemens closing 72K cases annually through case summarization and TRIMEDX achieving a 22% increase in developer productivity within three months of deployment.
ServiceNow (NOW) ha annunciato un'importante espansione della sua partnership strategica con NVIDIA per accelerare l'adozione dell'AI Agentic nelle aziende. Le due aziende co-sviluppano agenti AI nativi utilizzando i Blueprint degli Agenti NVIDIA NIM all'interno della piattaforma ServiceNow. La partnership sfrutta l'infrastruttura AI di NVIDIA e la piattaforma AI di ServiceNow per migliorare la produttività e semplificare i flussi di lavoro. Un'importante novità è l'analisi delle vulnerabilità per la sicurezza dei container AI Agent, prevista per il lancio nel 2025. I primi utilizzatori, come American Honda, Siemens e TRIMEDX, stanno già ottenendo benefici, con Siemens che chiude annualmente 72K casi grazie alla sintesi dei casi e TRIMEDX che registra un incremento del 22% nella produttività degli sviluppatori entro tre mesi dal lancio.
ServiceNow (NOW) anunció una importante expansión de su asociación estratégica con NVIDIA para acelerar la adopción de la IA Agentic en las empresas. Las compañías co-desarrollarán Agentes de IA nativos utilizando los Planos de Agente NIM de NVIDIA dentro de la plataforma ServiceNow. La asociación aprovecha la infraestructura de IA de NVIDIA y la plataforma de IA de ServiceNow para mejorar la productividad y optimizar los flujos de trabajo. Un desarrollo clave incluye el Agente de IA de Análisis de Vulnerabilidades para la Seguridad de Contenedores, programado para lanzarse en 2025. Los primeros adoptantes como American Honda, Siemens y TRIMEDX ya están viendo beneficios, con Siemens cerrando 72K casos anualmente gracias a la resumen de casos y TRIMEDX logrando un aumento del 22% en la productividad de los desarrolladores en tres meses tras su implementación.
ServiceNow (NOW)는 NVIDIA와의 전략적 파트너십을 대폭 확대하여 기업의 에이전틱 AI 채택을 가속화한다고 발표했습니다. 두 회사는 ServiceNow 플랫폼 내에서 NVIDIA NIM 에이전트 청사진을 사용하여 네이티브 AI 에이전트를 공동 개발할 것입니다. 이 파트너십은 NVIDIA의 AI 인프라와 ServiceNow의 AI 플랫폼을 활용하여 생산성을 높이고 워크플로우를 간소화합니다. 주요 개발 사항으로는 2025년에 출시될 예정인 컨테이너 보안 AI 에이전트를 위한 취약점 분석이 포함됩니다. American Honda, Siemens, TRIMEDX와 같은 초기 사용자는 이미 혜택을 보고 있으며, Siemens는 사례 요약을 통해 매년 72K 건을 처리하고 TRIMEDX는 배포 후 3개월 이내에 개발자 생산성이 22% 증가하는 성과를 거두고 있습니다.
ServiceNow (NOW) a annoncé une importante expansion de son partenariat stratégique avec NVIDIA pour accélérer l'adoption de l'IA Agentic dans les entreprises. Les sociétés vont co-développer des agents AI natifs en utilisant les modèles d'agent NIM de NVIDIA au sein de la plateforme ServiceNow. Le partenariat exploite l'infrastructure AI de NVIDIA et la plateforme AI de ServiceNow pour améliorer la productivité et rationaliser les flux de travail. Un développement clé comprend l'agent AI pour l'analyse des vulnérabilités en matière de sécurité des conteneurs, prévu pour un lancement en 2025. Parmi les premiers utilisateurs, American Honda, Siemens et TRIMEDX constatent déjà des bénéfices, Siemens fermant 72 000 cas par an grâce à la synthèse de cas et TRIMEDX enregistrant une augmentation de 22 % de la productivité des développeurs dans les trois mois suivant son déploiement.
ServiceNow (NOW) hat eine umfangreiche Erweiterung seiner strategischen Partnerschaft mit NVIDIA angekündigt, um die Einführung von Agentic AI in Unternehmen zu beschleunigen. Die Unternehmen werden native KI-Agenten unter Verwendung der NVIDIA NIM Agent Blueprints innerhalb der ServiceNow-Plattform gemeinsam entwickeln. Die Partnerschaft nutzt die KI-Infrastruktur von NVIDIA und die KI-Plattform von ServiceNow, um die Produktivität zu steigern und Arbeitsabläufe zu optimieren. Ein wichtiger Entwicklungsschritt ist der KI-Agent zur Schwachstellenanalyse für die Sicherheit von Containern, der für 2025 geplant ist. Frühzeitige Anwender wie American Honda, Siemens und TRIMEDX profitieren bereits davon, wobei Siemens jährlich 72.000 Fälle durch die Fallzusammenfassung abschließt und TRIMEDX in den ersten drei Monaten nach der Implementierung einen Anstieg der Entwicklerproduktivität um 22 % erzielt.
- Strategic partnership expansion with NVIDIA strengthens ServiceNow's AI capabilities
- Siemens reports successful implementation closing 72K cases annually
- TRIMEDX achieved 22% increase in developer productivity in first three months
- Development of new AI security solutions expanding product portfolio
- Key AI security product won't be available until early 2025
- Initial AI Agents are to selected customers only
Insights
This strategic partnership marks a significant advancement in enterprise AI implementation. The collaboration leverages NVIDIA's NIM Agent Blueprints and ServiceNow's platform to create turnkey AI solutions that could revolutionize enterprise workflows. The partnership's initial focus on cybersecurity, specifically container vulnerability analysis, addresses a critical market need.
Early results from customer implementations are compelling:
- TRIMEDX achieved a
22% increase in developer productivity - Siemens GBS processes 72,000 cases annually with case summarization
- Integration with Visa tackles
$11 billion worth of disputed charges
This partnership solidifies ServiceNow's position in the enterprise AI market while expanding NVIDIA's footprint beyond hardware into business solutions. The collaboration targets high-value enterprise pain points, particularly in cybersecurity and workflow automation. The impressive customer roster, including American Honda, Siemens and Visa, demonstrates strong market validation and potential enterprise-wide adoption.
The focus on turn-key solutions addresses a major market barrier - the complexity of AI implementation. By offering pre-built AI agents that customers can simply "turn on," ServiceNow and NVIDIA are making enterprise AI more accessible and scalable, potentially accelerating market adoption and revenue growth.
Companies to co-develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform
Together, ServiceNow and NVIDIA power GenAI to transform enterprise experiences and unlock unprecedented value for customers in industries around the world
NVIDIA will collaborate with ServiceNow to map out multiple AI agent use cases. With six years of joint innovation on AI models, along with several previously announced strategic collaborations, ServiceNow and NVIDIA are reshaping how businesses integrate AI into their operations.
The Now Platform is rapidly becoming a foundation for enterprise transformation in the evolving landscape of generative AI. By harnessing NVIDIA's advanced AI infrastructure—such as the NVIDIA AI Enterprise software platform, including the NVIDIA NeMo framework and NVIDIA NIM microservices running on NVIDIA DGX Cloud, and ServiceNow’s leading AI platform for business transformation, this partnership is supercharging productivity and streamlining complex workflows across industries.
“GenAI is a massive tailwind for our industry, and ServiceNow and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere,” said ServiceNow Chairman and CEO Bill McDermott. “The transformative potential of AI is unfolding for enterprises in real time. CEOs are looking to ServiceNow and NVIDIA to modernize their businesses and lead them into an AI-powered future. Together, our world-class product and engineering teams are shoulder-to-shoulder, putting AI to work for our customers.”
“The convergence of accelerated computing and generative AI is advancing a new era of enterprise transformation,” said Jensen Huang, founder and CEO, NVIDIA. “Together, NVIDIA and ServiceNow are readying organizations for agentic AI services to unlock unprecedented productivity across industries."
Enriching ServiceNow AI Agents with NVIDIA NIM Agent Blueprints for Cybersecurity
With unified, real-time access to enterprise wide knowledge, tools, workflows, and data on the Now Platform, ServiceNow AI Agents – originally announced in September – can comprehend and interpret context, break down complex outcomes into smaller tasks, prioritize them, plan actions, and execute strategies to achieve desired results. Co-development between ServiceNow and NVIDIA will expand out-of-the-box AI agent use cases into additional solution areas, beginning with security vulnerability.
Leveraging NVIDIA NIM Agent Blueprints, the companies will jointly develop Vulnerability Analysis for Container Security AI Agent to expand AI Agent capabilities beyond ticket resolutions to automate vulnerability analysis and make recommendations for human agents, with plans to add more throughout 2025. Customers will be able to quickly implement these turn-key AI Agents, simply by turning them on from ServiceNow AI Agent Studio once available in 2025.
ServiceNow AI Agents reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails — built using NVIDIA NeMo Guardrails software — for robust oversight are built in to help ensure organizations can add the levels of governance they need for their unique business processes. Initial use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean time to resolution and make live agents more productive.
From partnering with Hugging Face on open-access large language models (LLMs) for code generation to introducing telco-specific AI solutions and being early adopters of NVIDIA NIM microservices, ServiceNow and NVIDIA are defining the future of AI-powered business automation.
Accelerating the Value of GenAI Investments
ServiceNow and NVIDIA are showcasing the ability of enterprise AI to transform experiences and unlock unprecedented value for top innovators in industries around the world. By bringing NVIDIA’s AI-powered capabilities into ServiceNow Now Assist, customers such as American Honda, the National Science Foundation, Siemens, TRIMEDX, and joint customers of ServiceNow and Visa benefit from more intelligent, scalable, and efficient AI-driven solutions.
American Honda
American Honda is applying GenAI to improve deflection and efficiency of service, delivering a world class digital experience to their North American employees.
National Science Foundation
GenAI is also being adopted in the public sector. The
Siemens
As an AI Lighthouse customer with ServiceNow and NVIDIA, Siemens Global Business Services (GBS) is streamlining IT, HR, and customer service operations by deploying GenAI to boost speed and reliability across workflows, while cutting costs and increasing efficiency. For example, with case summarization, Siemens GBS has accelerated productivity, enabling them to close 72K cases annually.
TRIMEDX
TRIMEDX, a leading independent clinical asset management company, is using Now Assist to accelerate the development of core business ops, without having to hire additional developers at the same rate. In just the first three months after deploying GenAI, TRIMEDX benefitted from a
Visa
Visa is at the forefront of payments technology, with operations in more than 200 countries and territories. As banks face an unprecedented surge in credit card disputes, including
Top business outcomes benefit multiple personas, including employees through increased self-service options, customer service agents through summarization and resolution note generation, and system administrators and developers through several types of code, analytics, and playbook generation. Using ServiceNow domain specific models and powered by NVIDIA capabilities, customers are realizing real business results.
Availability
- The first use cases for ServiceNow AI Agents are available to selected customers as part of the Xanadu release.
- The Vulnerability Analysis for Container Security AI Agent, co-developed by NVIDIA and ServiceNow, will be available early 2025.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
ServiceNow Forward-Looking Statements
This press release contains “forward‑looking statements.” Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward‑looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
1 Reversing a Credit-Card Charge Has Never Been Easier—or More Abused - WSJ
View source version on businesswire.com: https://www.businesswire.com/news/home/20241023677026/en/
ServiceNow
Johnna Hoff
press@servicenow.com
Source: ServiceNow
FAQ
When will ServiceNow (NOW) launch the Vulnerability Analysis for Container Security AI Agent?
What results did TRIMEDX achieve using ServiceNow's (NOW) AI solutions?
How many cases is Siemens closing annually using ServiceNow's (NOW) case summarization feature?
What is the current availability status of ServiceNow's (NOW) AI Agents?
