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ServiceNow, Inc. (symbol: NOW) is an American software company headquartered in Santa Clara, California. It specializes in developing a cloud computing platform designed to help companies manage digital workflows across enterprise operations. By offering a comprehensive suite of software solutions, ServiceNow enables organizations to streamline and automate various business processes through a Software as a Service (SaaS) delivery model.
Originally focusing on IT Service Management (ITSM), ServiceNow has significantly expanded its capabilities. The company's platform now addresses various functions beyond IT, including customer service, HR service delivery, and security operations. This diversification allows enterprises to optimize multiple aspects of their operations through a single, integrated platform.
ServiceNow's recent achievements include partnerships with global enterprises to enhance their digital transformation journeys. The company's application development platform further enables businesses to create custom applications tailored to their specific needs. Financially, ServiceNow has shown robust performance, consistently delivering strong revenue growth and expanding its customer base worldwide.
Overall, ServiceNow continues to be a pivotal player in the enterprise software market, driving innovation and efficiency through its cutting-edge digital workflow solutions.
ServiceNow and IBM have collaborated to accelerate the impact of generative AI across the enterprise. The integration combines the Now Platform with IBM watsonx to boost productivity for customers and partners. ServiceNow will incorporate watsonx.ai and IBM Granite large language models into its Now Assist GenAI experience, allowing customers to connect their workflows to models trained within watsonx.ai.
ServiceNow, in collaboration with NVIDIA, showcased AI avatars using generative AI technology to enhance customer and employee experiences at Knowledge 24. The demo highlighted the potential for visual interactions in Virtual Agent experiences, expanding communication options. The partnership aims to advance workflow engagements and boost productivity across various industries. The avatars, powered by NVIDIA ACE, leverage speech, LLM, and animation technologies to provide personalized interactions in HR, finance, IT, retail, travel, and more. ServiceNow is dedicated to making AI friendly and engaging through Now Assist, transforming how people work and interact across the enterprise.
ServiceNow announced new automation solutions to transform the employee experience and simplify work across the enterprise. The Digital End-User Experience improves productivity and satisfaction. Contracts Management Pro, Security Operations, and Field Service Management enhancements drive collaboration. Project RaptorDB offers speed and flexibility in the AI-driven landscape.
Infosys and ServiceNow announced a strengthened collaboration to transform customer experiences with generative AI-powered solutions at ServiceNow's Knowledge 2024 event. The partnership aims to enhance productivity, efficiency, and user experience by combining ServiceNow's Now Assist generative AI capabilities with Infosys Cobalt cloud offerings. Infosys will double its training investment by certifying more than 3,500 employees with ServiceNow GenAI skills. The collaboration will focus on developing industry applications, offering chatbots, and addressing critical business process challenges across various sectors.
ServiceNow, the AI platform for business transformation, unveiled new generative AI capabilities in Now Assist, automation solutions, and expanded partnerships at Knowledge 2024 conference. The company reported strong financial performance, aiming for revenue growth to $11 billion by 2024 and $15 billion by 2026. ServiceNow is enhancing AI-driven transformation for enterprises with innovative solutions and strategic collaborations.
ServiceNow and Fujitsu have announced a strategic commitment to launch innovative cross-industry solutions to maximize customer value globally. The partnership will focus on digital transformation, customer success, and expanding the use of the Now Platform. They aim to streamline enterprise systems and complex business processes through automation, starting with solutions for the manufacturing sector. A new Fujitsu-ServiceNow Innovation Center in Japan will drive collaboration and development of cloud-based offerings for operational efficiency and data-driven management.
ServiceNow and Genesys have announced a strategic partnership at Knowledge 2024 event to enhance customer and employee experiences. The collaboration aims to integrate Genesys Cloud with ServiceNow Customer Service Management to provide a unified AI-powered solution for organizations worldwide.
ServiceNow announced new generative AI (GenAI) capabilities to enhance productivity and innovation across enterprises at Knowledge 2024. The introduction of BYO GenAI model, Now Assist for Strategic Portfolio Management, and features like playbook generation and app generation empower developers and enhance agent productivity. The company aims to accelerate strategic decision-making, boost app development and automation, and improve knowledge sharing for agents and specialists. ServiceNow is also expanding its GenAI strategy to include multimodal models for customer choice and flexibility.
ServiceNow announced new purpose-built solutions for the manufacturing industry at Knowledge 2024, delivering faster, more efficient operations and better employee experiences. Manufacturing Commercial Operations (MCO) incorporates generative AI to streamline sales, service, and support processes, while Employee Center (EC) Pro Kiosk offers intelligent self-service for deskless workers. These solutions address challenges like supply chain disruption, long order fulfillment times, and labor shortages, aiming to transform end-to-end operations for manufacturers.
ServiceNow unveiled new enhancements to accelerate digital transformation across businesses at Knowledge 2024. The introduction of a new Creator Studio with no-code development capabilities empowers all employees to build applications. Additionally, updates to Automation Engine simplify RPA deployments and provide a comprehensive view of automations. These innovations complement ServiceNow's generative AI capabilities, marking a significant advancement in app development and automation on the Now Platform.
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