ServiceNow and Zoom Usher in Era of Intelligence to Help Manage Actions for Peak Productivity
ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance at Zoomtopia 2024 to integrate their generative AI technologies, ServiceNow Now Assist and Zoom AI Companion, in the first half of 2025. This integration aims to offer advanced workflow automation across both platforms, enhancing collaboration and productivity in enterprises.
The integration will allow Zoom AI Companion to summarize and transcribe team discussions, turning action items into tasks connected to ServiceNow workflows. Now Assist for Strategic Portfolio Management can then trigger proper workflows, automatically creating and assigning tickets. This collaboration seeks to transform unstructured conversations into structured data linked to intelligent workflows.
The integration requires the purchase of both Zoom's custom AI Companion add-on and ServiceNow Now Assist, with general availability expected in the first half of 2025.
ServiceNow (NYSE: NOW) e Zoom (NASDAQ: ZM) hanno annunciato un'alleanza strategica ampliata durante Zoomtopia 2024 per integrare le loro tecnologie di intelligenza artificiale generativa, ServiceNow Now Assist e Zoom AI Companion, nel primo semestre del 2025. Questa integrazione mira a offrire un'automazione avanzata dei flussi di lavoro su entrambe le piattaforme, migliorando la collaborazione e la produttività nelle imprese.
L'integrazione permetterà a Zoom AI Companion di riassumere e trascrivere le discussioni del team, trasformando le attività in compiti collegati ai flussi di lavoro di ServiceNow. Now Assist per la gestione strategica del portafoglio potrà quindi attivare flussi di lavoro appropriati, creando e assegnando automaticamente i ticket. Questa collaborazione mira a trasformare le conversazioni non strutturate in dati strutturati collegati a flussi di lavoro intelligenti.
L'integrazione richiede l'acquisto del componente aggiuntivo personalizzato di AI Companion di Zoom e di ServiceNow Now Assist, con disponibilità generale prevista per il primo semestre del 2025.
ServiceNow (NYSE: NOW) y Zoom (NASDAQ: ZM) anunciaron una alianza estratégica ampliada en Zoomtopia 2024 para integrar sus tecnologías de inteligencia artificial generativa, ServiceNow Now Assist y Zoom AI Companion, en la primera mitad de 2025. Esta integración tiene como objetivo ofrecer una automatización avanzada de flujos de trabajo en ambas plataformas, mejorando la colaboración y la productividad en las empresas.
La integración permitirá que Zoom AI Companion resuma y transcriba las discusiones del equipo, convirtiendo los elementos de acción en tareas conectadas a los flujos de trabajo de ServiceNow. Now Assist para la gestión estratégica del portafolio podrá entonces activar flujos de trabajo adecuados, creando y asignando automáticamente tickets. Esta colaboración busca transformar conversaciones no estructuradas en datos estructurados vinculados a flujos de trabajo inteligentes.
La integración requiere la compra tanto del complemento personalizado de AI Companion de Zoom como de ServiceNow Now Assist, con disponibilidad general esperada en la primera mitad de 2025.
ServiceNow (NYSE: NOW)와 Zoom (NASDAQ: ZM)은 Zoomtopia 2024에서 그들의 생성 AI 기술인 ServiceNow Now Assist 및 Zoom AI Companion을 2025년 상반기에 통합하기 위해 확대된 전략적 제휴를 발표했습니다. 이 통합의 목표는 두 플랫폼 전반에 걸쳐 고급 워크플로 자동화를 제공하여 기업의 협업과 생산성을 향상시키는 것입니다.
통합을 통해 Zoom AI Companion은 팀 논의를 요약하고 기록할 수 있으며, 작업 항목을 ServiceNow 워크플로에 연결된 작업으로 전환할 수 있습니다. 전략적 포트폴리오 관리를 위한 Now Assist는 적절한 워크플로를 트리거하고 자동으로 티켓을 생성하고 할당할 수 있습니다. 이 협업은 비구조적 대화를 구조화된 데이터로 변환하여 지능형 워크플로에 연결하는 것을 목표로 합니다.
통합 기능은 Zoom의 맞춤형 AI Companion 추가 기능과 ServiceNow Now Assist의 구매가 필요하며, 일반적인 가용성은 2025년 상반기에 기대됩니다.
ServiceNow (NYSE: NOW) et Zoom (NASDAQ: ZM) ont annoncé une alliance stratégique élargie lors de Zoomtopia 2024 pour intégrer leurs technologies d'IA générative, ServiceNow Now Assist et Zoom AI Companion, au cours de la première moitié de 2025. Cette intégration vise à offrir une automatisation avancée des flux de travail sur les deux plateformes, améliorant ainsi la collaboration et la productivité au sein des entreprises.
L'intégration permettra à Zoom AI Companion de résumer et de transcrire les discussions en équipes, transformant les actions en tâches reliées aux workflows de ServiceNow. Now Assist pour la gestion stratégique de portefeuille pourra ensuite déclencher des workflows appropriés, en créant et en assignant automatiquement des tickets. Cette collaboration vise à transformer les conversations non structurées en données structurées liées à des workflows intelligents.
L'intégration nécessite l'achat à la fois du complément personnalisé d'AI Companion de Zoom et de ServiceNow Now Assist, avec une disponibilité générale prévue pour la première moitié de 2025.
ServiceNow (NYSE: NOW) und Zoom (NASDAQ: ZM) haben auf der Zoomtopia 2024 eine erweiterte strategische Allianz angekündigt, um ihre generativen KI-Technologien, ServiceNow Now Assist und Zoom AI Companion, in der ersten Hälfte von 2025 zu integrieren. Diese Integration zielt darauf ab, eine fortschrittliche Workflow-Automatisierung auf beiden Plattformen anzubieten und die Zusammenarbeit sowie die Produktivität in Unternehmen zu verbessern.
Die Integration ermöglicht es Zoom AI Companion, Teamdiskussionen zusammenzufassen und zu transkribieren, wodurch Aktionspunkte in Aufgaben umgewandelt werden, die mit den ServiceNow-Workflows verbunden sind. Now Assist für das strategische Portfolio-Management kann dann geeignete Workflows auslösen, indem automatisch Tickets erstellt und zugewiesen werden. Diese Zusammenarbeit soll unstrukturierte Gespräche in strukturierte Daten umwandeln, die mit intelligenten Workflows verknüpft sind.
Für die Integration ist der Erwerb des benutzerdefinierten AI Companion-Add-ons von Zoom sowie von ServiceNow Now Assist erforderlich, wobei eine allgemeine Verfügbarkeit in der ersten Hälfte des Jahres 2025 erwartet wird.
- Expanded strategic alliance between ServiceNow and Zoom to enhance enterprise productivity
- Integration of generative AI technologies to offer advanced workflow automation
- Potential for increased efficiency by automating task creation and assignment from meeting discussions
- Integration not available until first half of 2025
- Additional purchase required for both Zoom's custom AI Companion add-on and ServiceNow Now Assist
Insights
ServiceNow and Zoom's expanded strategic alliance marks a significant leap in enterprise productivity through AI integration. The planned integration of Now Assist and Zoom AI Companion, set for H1 2025, promises to revolutionize workflow automation across platforms. This collaboration addresses the growing demand for cross-application AI tools, with
Key benefits include:
- Automated task creation from meeting discussions
- Seamless conversion of unstructured conversations into structured data
- Integration with ServiceNow's Strategic Portfolio Management
- Auto-generated meeting summaries and task assignments
While this partnership showcases the potential for significant productivity gains, the delayed availability until 2025 and the requirement for separate purchases of both AI tools may impact immediate market reactions. Investors should consider the long-term potential against the wait time for implementation.
This partnership positions both ServiceNow and Zoom at the forefront of the AI-driven productivity revolution in enterprise software. The market for AI in business processes is expanding rapidly, with Gartner's insights highlighting strong employee demand. This integration could significantly enhance both companies' value propositions:
- Potential for increased customer retention and upselling opportunities
- Competitive advantage in the crowded enterprise software market
- Alignment with the trend of AI-led business strategies mentioned by ServiceNow's CEO
However, investors should note that the financial impact may not be immediate due to the 2025 release timeline. The success will depend on adoption rates and the effectiveness of the integration in real-world scenarios. Keep an eye on how this partnership influences market share and revenue growth for both companies in the coming years.
Zoom’s AI Companion custom add-on triggers actionable workflows in ServiceNow Now Assist to keep projects moving forward
(Graphic: Business Wire)
Organizations are seeing increased demand for AI tools that work across their critical business applications and allow employees to be more productive and keep projects moving forward. As stated by Gartner®, “The employee community is ready to go, as
“CEOs are transitioning from AI fascination to AI-led business strategies, for exponential improvements in how their companies run,” said Bill McDermott, chairman and CEO of ServiceNow. “ServiceNow and Zoom share a goal to supercharge teamwork. Our new integration goes from conversation to immediate action, saving time and freeing up resources so employees can focus on the work that matters most.”
“Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces,” said Eric S. Yuan, founder and CEO of Zoom. “Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows.”
Two generative AI tools, one intuitive experience to supercharge efficiency
GenAI creates seamless information flow between the places where teams collaborate. For example, a team starts a virtual meeting where they discuss and collaborate on multiple aspects of a project. Through this new integration, the Zoom AI Companion will summarize and transcribe the team’s discussion, with permission, and turn action items into tasks connected to ServiceNow workflows.
After the meeting, AI Companion can work with Now Assist for Strategic Portfolio Management (SPM), ServiceNow’s GenAI enabled solution, to trigger the proper workflows, helping teams with next steps like automatically creating tickets, and assigning them to team members. Email notifications will then be sent to attendees with insights from the meeting, along with an auto-generated summary of post-meeting deliverables.
This new announcement expands upon the ServiceNow-Zoom partnership and integrations. With this integration, ServiceNow and Zoom will take unstructured conversations and transform them into structured data connected to intelligent workflows.
Availability
The integration requires the purchase of both Zoom’s custom AI Companion add-on and ServiceNow Now Assist. The custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025.
Additional Information
- Watch a demo of the integration.
- Learn more about Now Assist for SPM here.
- Learn more about Zoom AI Companion here.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
1 Gartner, Predicts 2024: AI’s Impact on the Employee Experience, Matt Cain, Stephen White, 9 January, 2024
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
About Zoom
Zoom’s mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241009177042/en/
ServiceNow Media Contact
Courtney Johnson
(925) 405-2446
Press@servicenow.com
Zoom Media Contact
Lacretia Nichols
Press@zoom.us
Source: ServiceNow
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