Bradesco Foundation and ServiceNow Modernize the Teacher and Student Experience
ServiceNow (NYSE: NOW) and Bradesco Foundation have partnered to modernize educational operations across Brazil through the ABC Project. The initiative has transformed digital services across 40 schools, serving 42,000 students and 1,500 educators with an annual investment of R$1.5 billion.
The implementation includes Conecta, a unified administrative portal, and FaBi, an AI-powered virtual assistant. Key achievements in the first five months include:
- Double increase in service requests with 12x faster resolution time
- Processing of 30,000+ tickets
- Reduction in purchasing process time from 72 hours to 30 minutes via SAP integration
- Real-time monitoring of 18,000+ devices
The platform serves 4,000+ employees across Brazil, with plans to expand AI capabilities for continued innovation in educational management.
ServiceNow (NYSE: NOW) e la Fondazione Bradesco hanno collaborato per modernizzare le operazioni educative in tutto il Brasile attraverso il Progetto ABC. L'iniziativa ha trasformato i servizi digitali in 40 scuole, servendo 42.000 studenti e 1.500 educatori con un investimento annuo di 1,5 miliardi di R$.
L'implementazione comprende Conecta, un portale amministrativo unificato, e FaBi, un assistente virtuale basato sull'intelligenza artificiale. I principali risultati nei primi cinque mesi includono:
- Raddoppio delle richieste di servizio con tempi di risoluzione 12 volte più rapidi
- Elaborazione di oltre 30.000 ticket
- Riduzione del tempo del processo di acquisto da 72 ore a 30 minuti grazie all'integrazione con SAP
- Monitoraggio in tempo reale di oltre 18.000 dispositivi
La piattaforma supporta più di 4.000 dipendenti in tutto il Brasile, con piani di espandere le capacità di intelligenza artificiale per continuare a innovare nella gestione educativa.
ServiceNow (NYSE: NOW) y la Fundación Bradesco se han asociado para modernizar las operaciones educativas en todo Brasil mediante el Proyecto ABC. La iniciativa ha transformado los servicios digitales en 40 escuelas, atendiendo a 42,000 estudiantes y 1,500 educadores con una inversión anual de R$1.5 mil millones.
La implementación incluye Conecta, un portal administrativo unificado, y FaBi, un asistente virtual impulsado por inteligencia artificial. Los logros clave en los primeros cinco meses incluyen:
- Duplicación de solicitudes de servicio con un tiempo de resolución 12 veces más rápido
- Procesamiento de más de 30,000 tickets
- Reducción del tiempo del proceso de compra de 72 horas a 30 minutos mediante integración con SAP
- Monitoreo en tiempo real de más de 18,000 dispositivos
La plataforma atiende a más de 4,000 empleados en todo Brasil, con planes para ampliar las capacidades de IA y continuar innovando en la gestión educativa.
ServiceNow (NYSE: NOW)와 브라데스코 재단은 ABC 프로젝트를 통해 브라질 전역의 교육 운영을 현대화하기 위해 협력했습니다. 이 이니셔티브는 40개 학교의 디지털 서비스를 혁신하여 42,000명의 학생과 1,500명의 교사를 지원하며 연간 15억 헤알(R$)을 투자했습니다.
구현된 시스템에는 통합 행정 포털인 Conecta와 AI 기반 가상 비서 FaBi가 포함됩니다. 첫 5개월간 주요 성과는 다음과 같습니다:
- 서비스 요청이 2배 증가하고 해결 속도는 12배 빨라짐
- 30,000건 이상의 티켓 처리
- SAP 통합을 통한 구매 프로세스 시간이 72시간에서 30분으로 단축
- 18,000개 이상의 장치 실시간 모니터링
이 플랫폼은 브라질 전역의 4,000명 이상의 직원을 지원하며, 교육 관리 분야의 지속적인 혁신을 위해 AI 기능 확장을 계획하고 있습니다.
ServiceNow (NYSE : NOW) et la Fondation Bradesco se sont associées pour moderniser les opérations éducatives à travers le Brésil grâce au Projet ABC. Cette initiative a transformé les services numériques dans 40 écoles, desservant 42 000 élèves et 1 500 enseignants avec un investissement annuel de 1,5 milliard de R$.
La mise en œuvre comprend Conecta, un portail administratif unifié, et FaBi, un assistant virtuel alimenté par l'IA. Les principaux résultats des cinq premiers mois sont :
- Doublement des demandes de service avec un temps de résolution 12 fois plus rapide
- Traitement de plus de 30 000 tickets
- Réduction du temps du processus d'achat de 72 heures à 30 minutes grâce à l'intégration SAP
- Surveillance en temps réel de plus de 18 000 appareils
La plateforme dessert plus de 4 000 employés à travers le Brésil, avec des projets d'expansion des capacités d'IA pour poursuivre l'innovation dans la gestion éducative.
ServiceNow (NYSE: NOW) und die Bradesco-Stiftung haben sich zusammengeschlossen, um die Bildungsabläufe in ganz Brasilien durch das ABC-Projekt zu modernisieren. Die Initiative hat digitale Dienste an 40 Schulen transformiert und versorgt 42.000 Schüler sowie 1.500 Lehrkräfte mit einer jährlichen Investition von 1,5 Milliarden R$.
Die Umsetzung umfasst Conecta, ein einheitliches Verwaltungsportal, und FaBi, einen KI-gestützten virtuellen Assistenten. Wichtige Erfolge in den ersten fünf Monaten sind:
- Verdopplung der Serviceanfragen bei 12-fach schnellerer Bearbeitungszeit
- Bearbeitung von über 30.000 Tickets
- Reduzierung der Einkaufsprozessdauer von 72 Stunden auf 30 Minuten durch SAP-Integration
- Echtzeitüberwachung von über 18.000 Geräten
Die Plattform unterstützt mehr als 4.000 Mitarbeitende in ganz Brasilien mit Plänen, die KI-Fähigkeiten zur weiteren Innovation im Bildungsmanagement auszubauen.
- Significant operational efficiency gains: 12x faster service resolution
- Successful processing of 30,000+ tickets in 5 months
- Dramatic reduction in purchasing process time (72 hours to 30 minutes)
- Large-scale implementation across 40 schools serving 42,000 students
- None.
Insights
ServiceNow's partnership with Bradesco Foundation represents a strategic expansion in the education sector, showcasing the company's platform versatility beyond its traditional enterprise focus. The implementation across 40 Brazilian schools demonstrates tangible efficiency gains with measurable outcomes: resolution times decreased 12-fold, purchasing processes accelerated from 72 hours to just 30 minutes, and over 30,000 tickets processed efficiently in five months.
While the direct revenue impact isn't disclosed, the deployment serves as a valuable reference case for ServiceNow's capabilities in educational operations management—a sector experiencing increasing digital transformation demands. The partnership with Brazil's largest private social investment organization (
Most promising is the future AI integration mentioned in the roadmap, aligning with ServiceNow's broader AI-driven growth strategy. This implementation validates ServiceNow's ability to deliver rapid time-to-value (five-month deployment) while handling substantial scale (4,000+ employees, 18,000+ monitored devices).
Though positive, this single education sector implementation isn't likely to materially impact ServiceNow's
The ABC Project digitizes education management and increases operational efficiency, security, and scalability in 40 schools across
SÃO PAULO--(BUSINESS WIRE)--
Bradesco Foundation, the largest private social investment project in
With an annual investment of
At the heart of this transformation is Conecta, a unified portal that centralizes administrative services, and FaBi, Bradesco Foundation’s AI-powered virtual assistant, which enables faster and more personalized interactions. Since its implementation, the platform has been available to over 4,000 employees across
Additionally, more than 30,000 tickets have been processed in five months, optimizing administration and accelerating internal issue resolution. The time required to complete purchasing processes, which previously took 72 hours, has been reduced to just 30 minutes through an SAP integration, enabling the immediate creation of orders. More than 18,000 devices are now monitored in real time, ensuring greater control and security.
With the platform already consolidated, Bradesco Foundation is preparing for the next steps. The adoption of artificial intelligence is on the institution’s roadmap for ServiceNow’s continued evolution, reinforcing its commitment to innovation, automation, and efficiency in educational management.
"Technology is not just an operational support tool; it is a strategic pillar for education. With ServiceNow, we ensure that our processes keep pace with the scale and complexity of our operations, allowing our team to focus on what truly makes a difference: student development," says Marcos Stahl, CIO of Bradesco Foundation.
“Together, ServiceNow and the Bradesco Foundation have set a new standard for efficiency and productivity, serving as an inspiration for institutions across
With the implementation of the ABC Project, Bradesco Foundation and ServiceNow are committed to innovation and the use of technology to strengthen educational management, making it more efficient, connected, and prepared for the future.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We keep pace with innovation to help customers transform organizations across all industries while maintaining a trusted, human-centric approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business results. For more information, visit: https://www.servicenow.com/br/
About Bradesco Foundation
Bradesco Foundation is the largest private social investment project in the country, being the first in
Founded in 1956 by Amador Aguiar, also the founder of Banco Bradesco, the institution focuses on the comprehensive development of its students. Its mission is to transform lives through education by combining didactic and methodological strategies aimed at forming citizens who are aware of their role in society and equipped with skills that create future opportunities.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250416024826/en/
ServiceNow Media Relations
Emily Scher
Press@servicenow.com
Bradesco Foundation Media Relations
Paulo Fortes
paulo.fortes@maquinacohnwolfe.com
Source: ServiceNow
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