ServiceNow Announces Powerful Data Enhancements to Unlock Value With Ultra-Scale and Performance
ServiceNow (NYSE: NOW) has announced significant data enhancements to its Now Platform, aimed at unlocking value through ultra-scale and performance. Key features include:
1. RaptorDB Pro: A high-performance database showing:
- 53% improvement in overall transaction times
- 27X faster pulling of reports, analytics, and list views
- 3X increase in transactional throughput across workflows
2. Future Knowledge Graph: Will connect enterprise-wide data for real-time personalization
These enhancements are designed to centralize operational data and analytics, enabling more employees to access real-time insights. The company also announced strategic acquisitions, including Raytion, to strengthen its enterprise data strategy and AI capabilities.
ServiceNow (NYSE: NOW) ha annunciato significativi miglioramenti ai dati nella sua Now Platform, con l'obiettivo di sbloccare valore attraverso ultra-scalabilità e performance. Le caratteristiche principali includono:
1. RaptorDB Pro: Un database ad alte prestazioni che mostra:
- un miglioramento del 53% nei tempi complessivi delle transazioni
- una velocità 27 volte superiore nel recupero di report, analisi e visualizzazioni di elenco
- un aumento di 3 volte nel throughput delle transazioni attraverso i flussi di lavoro
2. Futuro Knowledge Graph: Collegherà dati a livello aziendale per una personalizzazione in tempo reale.
Questi miglioramenti sono progettati per centralizzare i dati operativi e le analisi, consentendo a più dipendenti di accedere a informazioni in tempo reale. L'azienda ha anche annunciato acquisizioni strategiche, tra cui Raytion, per rafforzare la sua strategia sui dati aziendali e le capacità di intelligenza artificiale.
ServiceNow (NYSE: NOW) ha anunciado importantes mejoras de datos en su plataforma Now, con el objetivo de desbloquear valor a través de ultraescalabilidad y rendimiento. Las características clave incluyen:
1. RaptorDB Pro: Una base de datos de alto rendimiento que muestra:
- una mejora del 53% en los tiempos de transacción generales
- 27 veces más rápido en la obtención de informes, análisis y vistas de lista
- un aumento de 3 veces en el rendimiento transaccional a través de flujos de trabajo
2. Futuro Knowledge Graph: Conectará datos a nivel empresarial para una personalización en tiempo real.
Estas mejoras están diseñadas para centralizar datos operativos y analíticas, permitiendo a más empleados acceder a información en tiempo real. La empresa también anunció adquisiciones estratégicas, incluyendo a Raytion, para fortalecer su estrategia de datos empresariales y capacidades de inteligencia artificial.
ServiceNow (NYSE: NOW)는 초대형 규모와 성능을 통해 가치를 unlocking하는 것을 목표로 하는 Now Platform에 대한 중요한 데이터 개선 사항을 발표했습니다. 주요 기능은 다음과 같습니다:
1. RaptorDB Pro: 높은 성능의 데이터베이스로 나타나는 내용:
- 전체 트랜잭션 시간에서 53% 개선
- 보고서, 분석 및 목록 보기의 27배 더 빠른 추출
- 워크플로우에서 트랜잭션 처리량이 3배 증가
2. 미래의 Knowledge Graph: 전체 기업 데이터를 연결하여 실시간 개인화를 제공합니다.
이러한 개선 사항은 운영 데이터와 분석을 중앙 집중화하여 더 많은 직원이 실시간 통찰에 접근할 수 있도록 설계되었습니다. 또한 Raytion을 포함한 전략적 인수도 발표하여 기업 데이터 전략 및 AI 역량을 강화할 계획입니다.
ServiceNow (NYSE: NOW) a annoncé des améliorations significatives des données sur sa plateforme Now, visant à débloquer de la valeur grâce à une ultra-scaling et des performances. Les principales caractéristiques incluent :
1. RaptorDB Pro : Une base de données haute performance montrant :
- une amélioration de 53% des temps de transaction globaux
- 27 fois plus rapide pour l'extraction de rapports, d'analyses et de vues en liste
- une augmentation de 3 fois du débit des transactions à travers les flux de travail
2. Futur Knowledge Graph : Connectera les données à l'échelle de l'entreprise pour une personnalisation en temps réel.
Ces améliorations sont conçues pour centraliser les données opérationnelles et les analyses, permettant à un plus grand nombre d'employés d'accéder à des informations en temps réel. La société a également annoncé des acquisitions stratégiques, y compris Raytion, pour renforcer sa stratégie de données d'entreprise et ses capacités en intelligence artificielle.
ServiceNow (NYSE: NOW) hat erhebliche Datenverbesserungen für seine Now Platform angekündigt, um Wert durch Ultra-Skalierung und Leistung freizusetzen. Zu den Hauptmerkmalen gehören:
1. RaptorDB Pro: Eine Hochleistungsdatenbank, die zeigt:
- 53% Verbesserung der Gesamtransaktionszeiten
- 27-fach schnellere Erstellung von Berichten, Analysen und Listenansichten
- 3-facher Anstieg der transaktionalen Durchsatzleistung über Workflows hinweg
2. Zukünftiger Knowledge Graph: Wird unternehmensweite Daten für eine Echtzeitpersonalisierung verbinden.
Diese Verbesserungen sollen betriebliche Daten und Analytik zentralisieren, sodass mehr Mitarbeiter auf Echtzeitinformationen zugreifen können. Das Unternehmen gab außerdem strategische Übernahmen bekannt, darunter Raytion, um seine Datenstrategie im Unternehmen und KI-Fähigkeiten zu stärken.
- RaptorDB Pro high-performance database shows 53% improvement in overall transaction times
- 27X faster pulling of reports, analytics, and list views with RaptorDB Pro
- 3X increase in transactional throughput across workflows
- Acquisition of Raytion to enhance AI and enterprise search capabilities
- Planned launch of Knowledge Graph for improved data management and analytics
- None.
Insights
ServiceNow's announcement of powerful data enhancements to its Now Platform is a significant development for the company and its investors. The introduction of RaptorDB Pro, with its impressive performance improvements, could lead to increased customer adoption and retention. Early use cases showing
These enhancements position ServiceNow to capture a larger market share in the rapidly growing AI and automation sector. The planned Knowledge Graph feature, set for early next year, could further differentiate ServiceNow's offering, potentially driving revenue growth and improving profit margins. Investors should monitor the adoption rates of these new features and their impact on ServiceNow's financial performance in upcoming quarters.
ServiceNow's data enhancements represent a significant technological leap. The RaptorDB Pro database's performance improvements are impressive, particularly the
The planned Knowledge Graph is an innovative approach to data management, potentially revolutionizing how organizations handle and analyze their data. By consolidating data management and analytics, it could significantly reduce integration complexity and improve real-time decision-making capabilities. The strategic acquisition of Raytion further strengthens ServiceNow's position in enterprise search and AI-driven experiences, making it a formidable player in the AI-powered business transformation market.
ServiceNow's data enhancements could significantly strengthen its market position in the competitive AI and automation landscape. The improved performance and scalability of RaptorDB Pro address critical needs in today's data-intensive business environments, potentially attracting new enterprise customers and encouraging existing ones to expand their usage.
The company's focus on AI-powered solutions, including the expansion of Now Assist and the introduction of Agentic AI, aligns well with current market trends. The development of industry-specific AI solutions for sectors like telecommunications, financial services and retail demonstrates ServiceNow's commitment to addressing vertical-specific needs, which could open up new revenue streams. Investors should watch for changes in ServiceNow's customer acquisition costs and lifetime value metrics as indicators of the success of these new offerings.
New capabilities include RaptorDB Pro high-performance database for up to
Future elements include unified Knowledge Graph that connects enterprise-wide events, operations, and people data for real-time personalization
(Graphic: Business Wire)
RaptorDB Pro, available today, delivers significant innovation in performance and scale, enabling customers to centralize operational data and analytics onto the ServiceNow platform so more employees can access real-time, contextual insights from the same data that powers their workflows. With RaptorDB Pro, employees can execute complex analytics without lag, which results in quicker answers to their most challenging questions.
“The future of business is AI-powered, and databases must evolve to meet the scale required by today’s complex data environments,” said Pat Casey, chief technology officer and executive vice president, DevOps at ServiceNow. “These capabilities set a new standard for transforming data processing, AI inferencing, and analytics. With these improvements, customers can scale their workflows with speed, connectivity, and personalization on the ServiceNow platform.”
Driving data scale and speed for complex AI use cases
The need for more robust data platforms that can handle vast amounts of information, perform complex analyses quickly, and optimize for better workflow performance has increasingly become a requirement in today’s AI-driven landscape. At the same time, Now Assist, ServiceNow’s GenAI experience, is delivering tangible increases in productivity, self-service, case deflection, developer innovation, and cost efficiencies. As customer needs and demand for Now Assist have grown, ServiceNow is evolving to meet them with new and improved platform performance and corresponding database scale and sophistication capabilities built for the AI era.
To enable customers to better execute mission-critical workflows across industries, ServiceNow has enhanced the company’s core configuration management database (CMDB) and industry data models—bringing together top-tier analytics, rapid performance, real-time personalization, and automation across systems and data sources into one, unified platform. This starts with RaptorDB Standard, which was initially introduced at Knowledge 2024, features improvements over ServiceNow’s current database, and is available now to new customers and to all customers next year. RaptorDB Pro, the premium version of RaptorDB, builds on these capabilities to even more quickly filter and process the data that matters most, giving employees answers to even their most complex queries faster, along with the ability to take immediate action on those insights from the single ServiceNow platform.
ServiceNow is also rolling out its RaptorDB Lighthouse Program, which was designed for a select group of top customers to co-innovate with ServiceNow and remain at the forefront of business transformation with RaptorDB. Results from early-adopter customers show that these organizations can extend and scale workflows to more areas of their business, and their employees can analyze data faster and act accordingly in real-time.
Early next year, ServiceNow plans to launch Knowledge Graph, which consolidates data management and analytics, reducing the need for manual data mapping and complex integrations. With Knowledge Graph, customers will better manage a mass influx of insights, making it simpler and faster to connect real-world events and pull together data across an organization’s ecosystem of operations, employees, customers, and partners for enhanced personalization. Knowledge Graph’s GenAI capabilities will allow employees to obtain real-time personalized information for better decision-making; suppliers to collaborate more easily with reduced delays and enhanced supply chain management; and customers to get more personalized support.
With these powerful data enhancements, ServiceNow is empowering organizations across all industries to manage and examine vast datasets in one system of action, revolutionizing their operations and ensuring customer capacity for essential tasks on ServiceNow. This can range from telecoms managing global network traffic to manufacturers running predictive maintenance across multiple sites to retailers training AI-powered chatbots to deliver personalized shopping experiences. The result is unparalleled scalability, efficiency, and customization.
Strategic acquisitions strengthen ServiceNow’s enterprise data strategy
ServiceNow is continuing to expand its capabilities in the data arena through strategic acquisitions, positioning the Now Platform at the forefront of AI innovation. The recent acquisition of Raytion transforms user experiences by enabling secure access to data from multiple enterprise sources, providing users with an expansive enterprise search experience and the information they need, all from a single entry-point. Raytion’s industry-leading information retrieval technology will supercharge ServiceNow Now Assist AI and AI Search, setting a new standard for AI-driven business on the Now Platform.
Learn more about ServiceNow’s new data enhancement capabilities.
Availability
- RaptorDB Pro is available now to new and existing ServiceNow customers.
- RaptorDB Standard is available now to new customers and will be available to existing customers later next year.
- Expected availability for personalized workflows powered by ServiceNow Knowledge Graph is March 2025.
Additional Information:
-
Read about additional news from ServiceNow today:
- ServiceNow bolstered its Now Assist GenAI portfolio and added new AI innovations to enhance productivity and employee collaboration.
- ServiceNow announced its vision to integrate Agentic AI into the ServiceNow platform to power 24/7 productivity at massive scale with AI agents.
- ServiceNow expanded its industry footprint with purpose-built AI solutions for telecommunications, media, and technology; financial services; public sector; and retail companies.
- ServiceNow released additional capabilities designed to boost collaboration and efficiency for developers, IT teams, and employees.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
Forward Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to data enhancements to the Now Platform. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240910738918/en/
Jacqueline Velasco
408-561-1937
press@servicenow.com
Source: ServiceNow
FAQ
What is RaptorDB Pro and how does it improve ServiceNow's performance?
When will ServiceNow's Knowledge Graph be available?
How does the acquisition of Raytion benefit ServiceNow (NOW)?
What industries can benefit from ServiceNow's new data enhancements?
