ServiceNow Introduces Workflow Data Fabric, Forging a New Generation of AI-fueled Productivity for the Enterprise
ServiceNow has unveiled Workflow Data Fabric, an enhanced integrated data layer that unifies business and technology data across enterprises. The platform features Zero Copy connectors for instant AI-powered actions and is powered by the newly introduced RaptorDB Pro high-performance database, showing up to 53% improvement in transaction times and 27X faster reporting. The company announced a strategic partnership with Cognizant as the first partner to bring this solution to market. The system enables real-time, secure access to data from any source, supporting AI agents and workflow automation across the enterprise.
ServiceNow ha presentato Workflow Data Fabric, un layer di dati integrato migliorato che unifica i dati aziendali e tecnologici in tutto il mondo aziendale. La piattaforma include Zero Copy connectors per azioni istantanee potenziate da IA ed è alimentata dal nuovissimo database ad alte prestazioni RaptorDB Pro, che mostra un miglioramento fino al 53% dei tempi di transazione e reportistica 27 volte più veloce. L'azienda ha annunciato una partnership strategica con Cognizant come primo partner per portare questa soluzione sul mercato. Il sistema consente un accesso sicuro e in tempo reale ai dati provenienti da qualsiasi fonte, supportando agenti IA e automazione dei flussi di lavoro in tutta l'impresa.
ServiceNow ha presentado Workflow Data Fabric, una capa de datos integrada mejorada que unifica los datos empresariales y tecnológicos a través de las empresas. La plataforma cuenta con Zero Copy connectors para acciones instantáneas impulsadas por IA y está impulsada por la nueva base de datos de alto rendimiento RaptorDB Pro, que muestra hasta un 53% de mejora en los tiempos de transacción y reportes 27 veces más rápidos. La compañía anunció una asociación estratégica con Cognizant como el primer socio para llevar esta solución al mercado. El sistema permite acceso seguro y en tiempo real a datos de cualquier fuente, apoyando agentes de IA y automatización de flujos de trabajo en toda la empresa.
ServiceNow는 Workflow Data Fabric을 발표했습니다. 이는 기업 전체의 비즈니스 및 기술 데이터를 통합하는 향상된 데이터 계층입니다. 이 플랫폼은 AI 기반의 즉각적인 작업을 위한 Zero Copy connectors를 특징으로 하며, 새롭게 도입된 RaptorDB Pro 고성능 데이터베이스에 의해 구동되어 거래 시간을 최대 53% 개선하고 보고서를 27배 빨리 생성합니다. 이 회사는 이 솔루션을 시장에 출시하기 위한 첫 번째 파트너로 Cognizant와 전략적 파트너십을 발표했습니다. 이 시스템은 모든 출처의 데이터에 대한 실시간 및 안전한 접근을 가능하게 하며, 기업 전반에 걸쳐 AI 에이전트 및 워크플로 자동화를 지원합니다.
ServiceNow a dévoilé Workflow Data Fabric, une couche de données intégrée améliorée qui unifie les données commerciales et technologiques au sein des entreprises. La plateforme comprend des Zero Copy connectors pour des actions instantanées propulsées par l'IA et est alimentée par la nouvelle base de données haute performance RaptorDB Pro, qui montre une amélioration allant jusqu'à 53 % des temps de transaction et un reporting 27 fois plus rapide. L'entreprise a annoncé un partenariat stratégique avec Cognizant comme premier partenaire pour commercialiser cette solution. Le système permet un accès sécurisé en temps réel aux données provenant de n'importe quelle source, supportant les agents IA et l'automatisation des flux de travail dans toute l'entreprise.
ServiceNow hat Workflow Data Fabric vorgestellt, eine verbesserte integrierte Datenschicht, die Geschäfts- und Technologiedaten in Unternehmen vereint. Die Plattform bietet Zero Copy connectors für sofortige KI-gesteuerte Aktionen und wird von der neu eingeführten Hochleistungsdatenbank RaptorDB Pro betrieben, die eine Verbesserung der Transaktionszeiten um bis zu 53 % und 27-mal schnellere Berichterstattung zeigt. Das Unternehmen gab eine strategische Partnerschaft mit Cognizant bekannt, die als erster Partner diese Lösung auf den Markt bringen wird. Das System ermöglicht den sicheren Echtzeitzugriff auf Daten aus jeder Quelle und unterstützt KI-Agenten sowie die Automatisierung von Arbeitsabläufen im gesamten Unternehmen.
- RaptorDB Pro database shows 53% improvement in transaction times
- 27X faster pulling of reports and analytics
- 3X more transactional throughput
- 97% improvement in mean time to repair for network operations (Dish case study)
- Strategic partnership with Cognizant expands market reach
- None.
Insights
ServiceNow's Workflow Data Fabric represents a significant technological advancement in enterprise data management. The platform's ability to process data 53% faster in transactions and achieve 27X faster reporting capabilities marks a substantial performance improvement that could drive operational efficiency. The integration of Zero Copy connectors and RaptorDB Pro database positions ServiceNow to compete more effectively in the enterprise AI space.
The strategic partnership with Cognizant and integration capabilities with Databricks and Snowflake create a robust ecosystem for enterprise-wide data utilization. The platform's ability to handle structured, unstructured and streaming data, combined with Knowledge Graph technology, provides a comprehensive solution for AI-driven business transformation. Early results from Dish's implementation, showing a
The introduction of Workflow Data Fabric addresses a critical pain point in enterprise data management - the fragmentation of data across hundreds of systems. The platform's ability to unify and act on data without duplication (Zero Copy) while maintaining security is particularly valuable for large organizations. The addition of 500+ connectors for structured data, combined with Raytion's unstructured data capabilities, creates a comprehensive data fabric that could significantly reduce integration complexity.
The real-time processing capabilities and augmented workflow automation features position this as a transformative solution for industries like telecommunications and retail, where rapid data access and action are crucial. The platform's ability to support both traditional workflows and AI agents makes it a versatile foundation for enterprise digital transformation initiatives.
Enhanced integrated data layer unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source
Zero Copy connectors optimize ServiceNow’s integration capabilities so customers can turn data into instant, AI-powered action
Workflow Data Fabric is powered by the Now Platform and the newly introduced RaptorDB Pro high-performance database to unlock value with ultra-speed and scale
Strategic partnership with Cognizant makes company first partner to bring Workflow Data Fabric to market
Connect, understand, and act on data across the enterprise with Workflow Data Fabric (Graphic: Business Wire)
For most organizations, enterprise data sits in hundreds of different systems. Employees have to swivel between these applications to get work done. To get value from AI, organizations need a single, scalable platform to manage and act on data across teams and departments, which is why many businesses are investing in data enhancements today. According to Gartner®, “by 2027,
“AI is only as powerful as the platform it’s built into and the data it has access to,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “With Workflow Data Fabric, we’re making it easier for customers to connect, understand, and act on business data from any source so they can maximize efficiency and solve bigger, industry-specific problems. ServiceNow is the AI platform for business transformation, delivering the winning combination of AI, data, and workflow orchestration and automation.”
Workflow Data Fabric expands customers’ ability to connect, understand, and act on any structured, unstructured, semi-structured, and streaming data from across the enterprise—both inside and outside of ServiceNow—for maximum scalability and efficiency. Extending the capabilities of Automation Engine and newly introduced database RaptorDB Pro, Workflow Data Fabric can access and update data from any system, allowing ServiceNow to not only read from these data repositories, but also take action. For example, retailers can use Workflow Data Fabric to access data from various systems—including their Customer Data Platform, core ERP, order management systems, POS systems, merchant trade rebates in Excel, and marketing receipts for co-op and trade spend—for a single, integrated view of their business that allows them to take action on customer inquiries, orders, and returns.
Workflow Data Fabric is a powerful system of action that boosts operational efficiency and customer experience
Workflow Data Fabric is powered by ServiceNow’s Automation Engine, which includes pre-built integrations and automation tools, real-time data streaming, RPA, and process mining capabilities, to put data to work and unlock value with orchestration and automation at ultra-speed and scale. This speed and scale is made possible with ServiceNow’s high-performance database, RaptorDB Pro, with early use cases demonstrating up to
The recent acquisition of Raytion also provides unified, real-time access to business-critical data across multiple enterprise sources, including sources that contain unstructured data, via connectors to Atlassian Confluence, Box, Google Drive, and Microsoft SharePoint and OneDrive. Combined with the company’s 500+ connectors for structured data, ServiceNow is uniting all forms of enterprise data to fuel automation and innovation.
Workflow Data Fabric includes augmented workflow automation to speed real-time data processing and reduce delays associated with legacy data management. For example, Workflow Data Fabric can integrate telco data across multiple systems, including retail, network, and customer care, providing agents with a complete view of customer experiences and streamlining support for ultra-fast detection and resolution of network outages and events. By consolidating enriched data from alerts, it streamlines notifications and assigns incidents to the right field agents with the tools to fix the issue, enabling quick action on a single platform.
“As a major US wireless provider generating over two petabytes of data daily, being able to process and act on that data in real-time is essential for our network operations,” said Stephen Bingemer, senior solutions architect, Dish. “Stream Connect allows us to ingest much of this data in real-time and automate mission-critical telecom workflows, resulting in a
Workflow Data Fabric will also include ServiceNow Knowledge Graph to connect and harmonize enterprise data at scale. Knowledge Graph transforms raw data into contextual insights—connecting a company’s people, processes, operations, and systems, so AI agents can work more effectively and autonomously across the enterprise. This helps organizations move beyond simple data access to unlocking true value from their information, delivering personalized, AI-driven experiences at scale.
Strategic partnerships lay the foundation for AI-driven business transformation
The new Workflow Data Fabric capabilities are underpinned by strategic partnerships and integrations, enabling ServiceNow to offer data solutions that support the AI-driven transformation of enterprise workflows. Through partnerships with leading data platforms, customers can activate ServiceNow workflows directly within these ecosystems. This helps customers bridge the gap between insights and action and ensures they can harness the full potential of their data ecosystems.
ServiceNow’s strategic partnership with Cognizant makes the company the first global systems integrator to bring Workflow Data Fabric to market, helping joint customers quickly implement these solutions.
“At Cognizant, we’re empowering companies across industries to use data and AI to help stay ahead of the competition and anticipate change in their businesses and industries,” said Jason Wojahn, global head of Cognizant’s ServiceNow Business Group. “We are proud to be the first partner to bring Workflow Data Fabric to market, giving our joint customers the capabilities they need to understand and act on real-time data across the enterprise.”
Zero Copy integration capabilities with Workflow Data Fabric allow businesses to securely connect to their data sources without moving or duplicating data. This launch, alongside Zero Copy partnerships with established data leaders like Databricks and Snowflake, dramatically boost ServiceNow’s integration capabilities, so customers can act on data-powered insights, fast.
The Now Platform evolution – turning enterprise data into actionable insights
Whether powering AI agents for autonomous issue resolution or streamlining traditional workflows like customer operations and employee experience, Workflow Data Fabric turns data into real-time, actionable insights. Businesses can use their data to drive transformative outcomes, no matter the complexity or type of use case.
ServiceNow is the industry leader in workflow orchestration and automation. With a single data platform that seamlessly integrates people, processes, data, and devices, customers can act with greater speed and scale. Purpose-built, domain specific AI models on the Now Platform have higher accuracy and faster response times.
New ServiceNow AI agents use advanced reasoning and are grounded in cross-enterprise data through the Now Platform to ensure 24/7 productivity at scale. ServiceNow also continues to innovate existing offerings like Now Assist to deliver tangible, immediate value to customers fast.
Availability
- Workflow Data Fabric is available today in controlled go-to-market.
Additional Information
- Learn how Workflow Data Fabric powers workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform.
- Learn how Zero Copy partnerships with Databricks and Snowflake help customers act on data-powered insights, fast.
1 Gartner, Predicts 2024: Composable Modularity Shapes the New Digital Foundation, By Yefim Natis, Gregor Petri, Jo Liversidge, John Santoro, Nicholas Carter, Jim Hare, Tigran Egiazarov, Ray Valdes, Adam Ronthal, Mark Beyer, 8 January 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
ServiceNow Forward Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to Workflow Data Fabric. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
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Media Contact:
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Source: ServiceNow
FAQ
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