Pearson and ServiceNow Collaborate to Supercharge Workforce Development and Employee Experiences in the Age of AI
ServiceNow (NOW) and Pearson (PSON.L) announced a global, multi-year collaboration to enhance workforce development and employee experiences in the AI era. The three-year partnership includes: joint research on emerging technology's workforce impact, integration of Pearson's Credly solution into ServiceNow's platform for skills tracking and accreditation, and Pearson's expanded use of ServiceNow's AI-powered Now Platform to improve employee productivity and HR services. The collaboration aims to address the World Economic Forum's estimate that 1 billion people will need reskilling by 2030, focusing on helping organizations and employees adapt to AI-driven workplace transformation.
ServiceNow (NOW) e Pearson (PSON.L) hanno annunciato una collaborazione globale e pluriennale per migliorare lo sviluppo della forza lavoro e l'esperienza dei dipendenti nell'era dell'IA. Questo partenariato triennale include: ricerca congiunta sull'impatto delle tecnologie emergenti sulla forza lavoro, integrazione della soluzione Credly di Pearson nella piattaforma di ServiceNow per il monitoraggio delle competenze e l'accreditamento, e l'uso ampliato da parte di Pearson della piattaforma Now di ServiceNow, potenziata dall'IA, per migliorare la produttività dei dipendenti e i servizi HR. La collaborazione mira ad affrontare la stima del World Economic Forum secondo cui 1 miliardo di persone avrà bisogno di riqualificazione entro il 2030, concentrandosi sull'aiutare le organizzazioni e i dipendenti ad adattarsi alla trasformazione del posto di lavoro guidata dall'IA.
ServiceNow (NOW) y Pearson (PSON.L) anunciaron una colaboración global de varios años para mejorar el desarrollo de la fuerza laboral y la experiencia de los empleados en la era de la IA. La asociación de tres años incluye: investigación conjunta sobre el impacto de las tecnologías emergentes en la fuerza laboral, integración de la solución Credly de Pearson en la plataforma de ServiceNow para el seguimiento de habilidades y acreditaciones, y uso ampliado de la plataforma Now impulsada por IA de ServiceNow por parte de Pearson para mejorar la productividad de los empleados y los servicios de recursos humanos. La colaboración busca abordar la estimación del Foro Económico Mundial de que 1 mil millones de personas necesitarán ser reentrenadas para el 2030, centrándose en ayudar a organizaciones y empleados a adaptarse a la transformación del lugar de trabajo impulsada por la IA.
ServiceNow (NOW)와 Pearson (PSON.L)은 AI 시대에 인력 개발 및 직원 경험을 향상시키기 위한 글로벌 다년 협력 관계를 발표했습니다. 3년 파트너십은 신기술의 인력 영향에 대한 공동 연구, 기술 추적 및 인증을 위한 ServiceNow 플랫폼에 Pearson의 Credly 솔루션 통합, 그리고 Pearson이 직원 생산성 및 HR 서비스를 개선하기 위해 ServiceNow의 AI 기반 Now 플랫폼을 확대 사용하는 것을 포함합니다. 이 협력은 2030년까지 10억 명이 재교육이 필요할 것이라는 세계 경제 포럼의 추정치에 대응하는 것을 목표로 하며, AI 기반의 직장 변혁에 적응하는 데 도움이 되도록 조직과 직원에게 집중하고 있습니다.
ServiceNow (NOW) et Pearson (PSON.L) ont annoncé une collaboration mondiale pluriannuelle pour améliorer le développement des talents et l'expérience des employés à l'ère de l'IA. Ce partenariat de trois ans inclut : la recherche conjointe sur l'impact des technologies émergentes sur la main-d'œuvre, l'intégration de la solution Credly de Pearson dans la plateforme de ServiceNow pour le suivi des compétences et l'accréditation, ainsi que l'utilisation accrue par Pearson de la plateforme Now de ServiceNow, alimentée par l'IA, pour améliorer la productivité des employés et les services RH. La collaboration vise à répondre à l'estimation du Forum économique mondial selon laquelle 1 milliard de personnes aura besoin d'une reconversion d'ici 2030, en se concentrant sur l'aide aux organisations et aux employés pour s'adapter à la transformation des lieux de travail guidée par l'IA.
ServiceNow (NOW) und Pearson (PSON.L) haben eine globale, mehrjährige Zusammenarbeit angekündigt, um die Entwicklung der Arbeitskräfte und die Mitarbeitererfahrung im KI-Zeitalter zu verbessern. Die dreijährige Partnerschaft umfasst: gemeinsame Forschung zur Auswirkung neuer Technologien auf die Belegschaft, Integration der Credly-Lösung von Pearson in die Plattform von ServiceNow zur Verfolgung von Fähigkeiten und Akkreditierungen sowie die erweiterte Nutzung der KI-gestützten Now-Plattform von ServiceNow durch Pearson, um die Produktivität der Mitarbeiter und die HR-Dienstleistungen zu verbessern. Die Zusammenarbeit zielt darauf ab, die Schätzung des Weltwirtschaftsforums anzugehen, dass bis 2030 1 Milliarde Menschen eine Umschulung benötigen werden, und konzentriert sich darauf, Organisationen und Mitarbeiter dabei zu unterstützen, sich an den durch KI bedingten Wandel am Arbeitsplatz anzupassen.
- Strategic partnership enhances ServiceNow's skills development and accreditation capabilities
- Expansion of Pearson's use of ServiceNow platform indicates growing enterprise adoption
- Integration of AI capabilities through Now Assist GenAI to boost productivity
- None.
Insights
This strategic partnership between ServiceNow and Pearson marks a significant development in enterprise learning and AI implementation. The collaboration addresses a critical market need, targeting the 1 billion people requiring reskilling by 2030. The integration of Credly into ServiceNow's platform creates a powerful ecosystem for skills validation and career development.
The deal's business impact extends beyond simple workforce development. For ServiceNow, this partnership enhances their AI platform's value proposition in talent management and creates new revenue streams through certification programs. For Pearson, implementing ServiceNow's Now Platform with GenAI capabilities should drive operational efficiencies and strengthen their position in the enterprise learning market.
Key value drivers include:
- Enhanced operational efficiency through AI-powered automation
- New revenue opportunities from integrated certification programs
- Improved competitive positioning in the enterprise learning space
This partnership positions both companies advantageously in the rapidly growing corporate learning and development market. The timing is strategic, coinciding with increasing enterprise demand for AI-ready workforces and digital transformation solutions. The three-year commitment indicates substantial revenue potential and market expansion opportunities.
The collaboration addresses multiple high-growth segments:
- AI workforce transformation
- Digital credentialing
- Enterprise learning platforms
Global, multi-year deal to accelerate the identification, development, and validation of skills to help employees and organizations prepare for the future of work
ServiceNow and Pearson collaborate to supercharge workforce development and employee experiences (Graphic: Business Wire)
The World Economic Forum estimates that a billion people will need reskilling by 2030.1 As AI technologies rapidly transform our economies and societies, employees and organizations need technology skills to prepare for the future of work and bridge a growing skills gap. This three-year deal will build on a shared commitment between ServiceNow and Pearson to help close this skills gap, increase productivity, drive competitiveness, and help people make progress in their lives.
Enabling employees and organizations to thrive in an AI future
In the first phase of this engagement, ServiceNow and Pearson plan to collaborate on the following:
- ServiceNow will collaborate with Pearson on research that analyzes how emerging technologies will impact the global workforce, including which jobs will be affected, which skills will be automated, which roles will be in demand, and how leaders can reskill their workforces to future-proof their businesses.
- ServiceNow will integrate Pearson’s Credly solution into its platform to transform how it issues accreditation, tracks skills development, and helps people accelerate their careers.
- Pearson is expanding its use of the ServiceNow platform to build enriching learning experiences at scale and deliver sustainable, profitable revenue growth. Now Assist GenAI capabilities will help boost employee productivity and efficiency, while ServiceNow HR Service Delivery and Talent Development will support employees from hire to retire and, ultimately, improve talent retention and drive business growth.
- Pearson will also use ServiceNow Source-to-Pay Operations to streamline the supplier onboarding process, from intake to completion, leading to simplified employee experiences.
- Throughout the deal, Pearson and ServiceNow will collaborate further on technology and processes that help organizations around the world enhance workforce productivity, agility, and adaptability, while increasing employee engagement, satisfaction and career opportunities.
“AI and technology are moving at a breathtaking pace, and we need learning and skills development to move just as fast. This deal lays the foundation for a long-term collaboration to address this challenge and help unlock significant value across organizations. Combining the expertise of Pearson and ServiceNow will bring a step change in the way people progress their career journey in a world that is being redefined by AI,” said Vishaal Gupta, president of workforce skills, Pearson.
“As AI influences the global economy, widens talent gaps, and drives workforce transformation, ServiceNow is uniquely positioned to shape the future of work,” said Jayney Howson, senior vice president, global learning and development, ServiceNow. “We believe AI will usher in a human renaissance – unlocking new opportunities, fostering innovation, and unleashing creativity for our people and the broader tech ecosystem. Embracing this renaissance requires a distinct focus on training, upskilling, and reskilling. Our collaboration with Pearson will advance this mission at ServiceNow, helping us not only attract and nurture top talent but also powering an ecosystem of future-ready individuals for the AI-driven world.”
Today’s announcement is part of Pearson’s ongoing strategic commitment to the enterprise and workforce skills market. Pearson’s Workforce Skills division is focused on preparing individuals and organizations for the future of work. Pearson's enterprise focused businesses help people build high demand skills and provide organizations with solutions for strategic workforce planning, digital credentialing, role assessments, and GED education.
ServiceNow is on a journey to create an innovative learner experience built around a unified profile that knows a person’s skills, experience, and aspirations to deliver predictive, personalized, pertinent learning, at the point of need – for customers, partners, employees, and the broader technology ecosystem. This is done through programs like ServiceNow University, as well as with products, including Talent Development, which harnesses the power of AI and skills intelligence to proactively guide and develop talent while strategically planning for future workforce needs.
1Reskilling Revolution: Preparing 1 billion people for tomorrow’s economy, WEF, September 10, 2024
About Pearson
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That's why our c. 18,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world's lifelong learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn't just what we do. It's who we are. Visit us at pearsonplc.com.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
ServiceNow Forward Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to its agreement with Pearson. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241023147036/en/
Media Contacts:
ServiceNow
Theresa Ianni
216-544-6817
press@servicenow.com
Pearson
Dan Nelson –
Dan.Nelson@Pearson.com
Laura Ewart -
Laura.Ewart@Pearson.com
Source: ServiceNow, Inc.
FAQ
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