SERVICENOW, INC. - NOW STOCK NEWS

ServiceNow (NYSE: NOW) has released its Now Platform Xanadu update, introducing hundreds of new AI capabilities to enhance customer agility, productivity, and employee experiences. Key features include:

1. Expansion of Now Assist GenAI to Security Operations and Sourcing & Procurement Operations

2. Now Assist integration with Microsoft Copilot for Microsoft 365

3. Now Assist Skill Kit for custom GenAI skills development

4. New AI innovations like data visualization generation, chat and email reply generation, and change summarization

5. LLM-based proactive prompts for HR Service Delivery

The release aims to streamline operations, maximize productivity, and deliver world-class experiences to customers. ServiceNow reported that Now Assist doubled its net-new annual contract value quarter-over-quarter in Q2 2024.

ServiceNow (NYSE: NOW) has announced significant data enhancements to its Now Platform, aimed at unlocking value through ultra-scale and performance. Key features include:

1. RaptorDB Pro: A high-performance database showing:

• 53% improvement in overall transaction times
• 27X faster pulling of reports, analytics, and list views
• 3X increase in transactional throughput across workflows

2. Future Knowledge Graph: Will connect enterprise-wide data for real-time personalization

These enhancements are designed to centralize operational data and analytics, enabling more employees to access real-time insights. The company also announced strategic acquisitions, including Raytion, to strengthen its enterprise data strategy and AI capabilities.

ServiceNow (NYSE: NOW) has announced new AI-powered industry solutions in its Now Platform Xanadu release. The expansion of Now Assist into various sectors allows organizations to quickly realize the value of GenAI. Key developments include:

1. Now Assist for Banking integrates with ServiceNow Disputes Management, Built with Visa, to enhance productivity and customer loyalty.

2. New Retail Operations and Retail Service Management solutions unify retailers' ecosystems for consistent experiences across channels.

3. Now Assist for Telecom, Media, and Technology (TMT) improves customer service with GenAI-powered problem summarization and resolution.

4. Now Assist for Financial Services Operations (FSO) boosts agent productivity and customer experiences in banking and insurance.

5. Now Assist for Public Sector Digital Services (PSDS) helps government employees handle complex cases more efficiently.

ServiceNow (NYSE: NOW) has announced new innovations in its Now Platform Xanadu release, aimed at boosting productivity and strengthening collaboration across enterprises. Key features include:

1. A new integrated development environment (IDE) for faster app development and collaboration
2. Enterprise Architecture for streamlined IT processes
3. Updates to AIOps and Service Reliability Management for improved IT operations
4. Guided Self-Service in Employee Center for easier cross-departmental help

These innovations are designed to help organizations scale to meet rapid innovation, improve operational efficiency, and accelerate business transformation. The release is now generally available to all customers.

ServiceNow (NYSE: NOW) announced plans to integrate Agentic AI into its platform, aiming to unlock 24/7 productivity across various business functions. The company's AI Agents will use advanced reasoning and cross-enterprise data to evolve from prompt-based activity to deep contextual comprehension.

Key points:

• First use cases, Customer Service Management AI Agents and IT Service Management AI Agents, expected to launch in November 2024
• New Now Assist Skill Kit enables custom GenAI skills development on the ServiceNow platform
• AI Agents aim to reduce mean-time-to-resolution and enhance live agent productivity
• ServiceNow envisions future collaboration between humans and AI teams for proactive task management

ServiceNow reported Q2 2024 financial results, surpassing guidance across all topline growth and profitability metrics. Subscription revenues reached $2,542 million, marking a 23% year-over-year growth. Total revenues were $2,627 million, a 22% increase. The company's current remaining performance obligations (cRPO) hit $8.78 billion, a 22% rise, and overall RPO totaled $18.6 billion, up 31% year-over-year.

ServiceNow experienced a 15% growth in customers with over $1 million in annual contract value, now totaling 1,988. Net new annual contract value (NNACV) transactions over $1 million increased 26% to 88. The company raised its full-year 2024 subscription revenue guidance following Q2 outperformance.

Leadership updates include the resignation of President and COO CJ Desai, with Chris Bedi stepping in as interim Chief Product Officer. ServiceNow also announced strategic AI partnerships and the launch of new AI-driven tools and capabilities.

ServiceNow (NYSE: NOW) has announced a strategic investment in Prodapt, a leading provider of digital and network services for the telecom and technology industries. This marks ServiceNow's first Ecosystem Ventures investment targeting the telco industry segment. The partnership aims to:

1. Expand business transformation using the Now Platform
2. Develop new AI-enabled solutions for the Telecom & Technology industry
3. Enhance industry-specific go-to-market capabilities
4. Increase the number of certified ServiceNow experts

Prodapt plans to increase its certified ServiceNow professionals by 400% in the next four years, reaching over 1,500 full-time employees globally. The collaboration will also establish a new ServiceNow AI Center of Excellence, focusing initially on the U.S. and European markets.

ServiceNow and Boomi have announced a strategic commitment to enhance customer experiences through AI-powered self-service. Key points include:

1. Boomi will use ServiceNow solutions, including Technology Provider Service Management (TPSM), to streamline customer support and improve self-service.

2. ServiceNow will integrate Boomi's API Management (APIM) capabilities with Automation Engine for enhanced API visibility and governance.

3. Boomi will utilize ServiceNow's App Engine to build workflows into its Master Data Hub for a more intuitive user experience.

4. The collaboration aims to eliminate silos, simplify processes, and drive operational efficiency through intelligent automation.

5. The new offerings are expected to be available later this year.

ServiceNow (NYSE: NOW) has acquired Raytion to enhance its GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion's information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources, providing a more powerful, efficient, and personalized AI search experience. This acquisition aims to address the complexity of modern enterprise environments by integrating secure access to information from various data sources, allowing ServiceNow's AI Search to offer an intelligent search experience from a single entry point.

The integration of Raytion's technology with ServiceNow's platform is expected to boost self-service and case deflection by providing comprehensive, relevant search results in one centralized location. ServiceNow's single data model will further enhance this capability, enabling a more personalized experience for users based on their history and interactions.