ServiceNow Named a Leader in Task-Centric Automation Software by Independent Research Firm
ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The company's Automation Engine received highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.
The Automation Engine includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. Powered by GenAI, it automates and orchestrates manual tasks, integrating with ServiceNow workflows on the Now Platform to enhance process efficiency and reduce operational costs.
The solution serves as the foundation for ServiceNow's Workflow Data Fabric, providing integration and data access capabilities that unlock enterprise data from any source, powering Now Assist and AI Agents.
ServiceNow (NYSE: NOW) è stato riconosciuto come Leader nel The Forrester Wave™: Software di Automazione Centrica sul Compito (TCAS), Q4 2024. Il Motore di Automazione dell'azienda ha ricevuto i punteggi massimi possibili nei criteri di intelligenza artificiale avanzata, visione, pianificazione e ecosistema di partner.
Il Motore di Automazione comprende integrazioni predefinite, strumenti di automazione, streaming di dati in tempo reale, RPA, intelligenza artificiale agentica e capacità di data mining. Alimentato da GenAI, automatizza e orchestra compiti manuali, integrandosi con i flussi di lavoro di ServiceNow sulla Now Platform per migliorare l'efficienza dei processi e ridurre i costi operativi.
La soluzione funge da base per il Workflow Data Fabric di ServiceNow, fornendo capacità di integrazione e accesso ai dati che sbloccano i dati aziendali da qualsiasi fonte, alimentando Now Assist e gli Agenti AI.
ServiceNow (NYSE: NOW) ha sido reconocido como Líder en The Forrester Wave™: Software de Automatización Centrada en la Tarea (TCAS), Q4 2024. El Motor de Automatización de la compañía recibió las puntuaciones más altas posibles en criterios de IA avanzada, visión, hoja de ruta y ecosistema de socios.
El Motor de Automatización incluye integraciones preconstruidas, herramientas de automatización, transmisión de datos en tiempo real, RPA, IA Agentic y capacidades de minería de procesos. Impulsado por GenAI, automatiza y orquesta tareas manuales, integrándose con flujos de trabajo de ServiceNow en la Now Platform para mejorar la eficiencia de los procesos y reducir costos operativos.
La solución sirve como base para el Workflow Data Fabric de ServiceNow, proporcionando capacidades de integración y acceso a datos que desbloquean datos empresariales de cualquier fuente, potenciando Now Assist y Agentes AI.
ServiceNow (NYSE: NOW)는 2024년 4분기 The Forrester Wave™: 작업 중심 자동화 소프트웨어(TCAS)에서 리더로 인정받았습니다. 회사의 자동화 엔진은 고급 AI, 비전, 로드맵 및 파트너 생태계 기준에서 가능한 최고의 점수를 받았습니다.
자동화 엔진에는 사전 구축된 통합, 자동화 도구, 실시간 데이터 스트리밍, RPA, 에이전틱 AI 및 프로세스 마이닝 기능이 포함됩니다. GenAI에 의해 구동되는 이 엔진은 수동 작업을 자동화하고 조율하며, Now Platform의 ServiceNow 워크플로와 통합되어 프로세스 효율성을 향상시키고 운영 비용을 줄입니다.
이 솔루션은 ServiceNow의 Workflow Data Fabric의 기반으로 작용하며, 모든 출처의 기업 데이터를 잠금 해제하는 통합 및 데이터 접근 기능을 제공하여 Now Assist와 AI 에이전트를 지원합니다.
ServiceNow (NYSE: NOW) a été reconnu comme Leader dans The Forrester Wave™ : Logiciel d'Automatisation Centré sur la Tâche (TCAS), Q4 2024. Le Moteur d'Automatisation de l'entreprise a obtenu les meilleures scores possibles en intelligence artificielle avancée, vision, feuille de route et critères d'écosystème partenaire.
Le Moteur d'Automatisation comprend des intégrations prêtes à l'emploi, des outils d'automatisation, des flux de données en temps réel, RPA, IA Agentic et des capacités de data mining. Alimenté par GenAI, il automatise et orchestre les tâches manuelles, s'intégrant avec les flux de travail ServiceNow sur la Now Platform pour améliorer l'efficacité des processus et réduire les coûts opérationnels.
La solution sert de fondation pour le Workflow Data Fabric de ServiceNow, fournissant des capacités d'intégration et d'accès aux données qui débloquent les données d'entreprise de n'importe quelle source, alimentant Now Assist et les Agents AI.
ServiceNow (NYSE: NOW) wurde als Führer im The Forrester Wave™: Task-zentrierte Automatisierungssoftware (TCAS), Q4 2024, anerkannt. Der Automatisierungs-Engine des Unternehmens erhielt die höchstmöglichen Bewertungen in den Kriterien für fortschrittliche KI, Vision, Roadmap und Partner-Ökosystem.
Die Automatisierungs-Engine umfasst vorgefertigte Integrationen, Automatisierungstools, Echtzeit-Datenstreaming, RPA, Agentic AI und Prozess-Mining-Funktionen. Angetrieben von GenAI automatisiert und orchestriert sie manuelle Aufgaben und integriert sich mit ServiceNow-Workflows auf der Now Platform, um die Prozesseffizienz zu steigern und die Betriebskosten zu senken.
Die Lösung dient als Grundlage für das Workflow Data Fabric von ServiceNow, das Integrations- und Datenzugriffsfunktionen bietet, die Unternehmensdaten aus jeder Quelle freischalten und Now Assist sowie AI-Agenten unterstützen.
- Recognition as a Leader in Forrester Wave TCAS Q4 2024
- Highest possible scores in advanced AI, vision, roadmap, and partner ecosystem
- Comprehensive automation capabilities including GenAI integration
- None.
Insights
This recognition underscores ServiceNow's strategic positioning in the enterprise automation market, particularly its integration of advanced AI capabilities. The Forrester Wave report's highest possible scores in critical areas - advanced AI, vision, roadmap and partner ecosystem - validate ServiceNow's technological leadership. Their Automation Engine's comprehensive feature set, combining RPA, process mining and GenAI, positions them well against competitors like UiPath and Automation Anywhere.
The platform's ability to seamlessly integrate with existing ServiceNow workflows while supporting standalone automation tasks creates a compelling value proposition. The emphasis on data fabric and AI Agents suggests a forward-looking architecture that could significantly impact enterprise digital transformation initiatives. The combination of process mining with machine learning for automated optimization represents a sophisticated approach to continuous improvement that many competitors haven't yet matched.
While industry recognitions don't directly impact financial performance, this Forrester Wave positioning strengthens ServiceNow's competitive advantage in the rapidly growing enterprise automation market. The emphasis on task-centric automation aligns with increasing enterprise demand for end-to-end process automation solutions. The report's timing is particularly relevant as organizations accelerate their AI and automation initiatives.
The recognition of ServiceNow's partner ecosystem is especially significant, as it indicates strong implementation support and market reach. This could accelerate enterprise adoption and potentially impact deal sizes and win rates. The platform approach mentioned in the report suggests higher customer stickiness and potential for expanded usage within existing accounts, supporting ServiceNow's land-and-expand strategy.
ServiceNow is an ideal choice for organizations aiming to combine task-centric automation with cutting-edge AI capabilities with highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria
According to the Forrester report, “What was originally known as RPA evolved into a plethora of tools from different software vendors that had originated in diverse markets and software categories. While most RPA offerings help clients automate complete processes, the last mile to full process automation at various endpoints still requires task automation.” The report goes on to say, “ServiceNow well suits organizations looking to leverage task-centric automation in combination with advanced AI and prioritizing a true platform approach that integrates well with ServiceNow's application portfolio.”
“While the immediate gains of deploying ServiceNow workflows are significant, this isn’t the endpoint,” said Amit Saxena, VP and GM of Automation Engine at ServiceNow. “Customers must continuously improve their processes by leveraging data to automate every possible task, enabling smarter, data-driven decisions and unlocking the full power of AI Agents. Our customers understand that harnessing data effectively in today’s technology decisions will shape their success for the next decade.”
Powered by GenAI, Automation Engine automates and orchestrates manual, repetitive tasks, either as standalone actions or by integrating natively with ServiceNow workflows on the Now Platform to enhance process efficiency and reduce operational costs. Automation Engine is also foundational to ServiceNow’s Workflow Data Fabric, providing integration and data access capabilities that unlock enterprise data from any source, powering Now Assist and AI Agents. It also uses machine learning to mine operational processes and apply the correct automations to continuously improve performance. According to the Forrester report, “ServiceNow excels in integrating general AI capabilities into its solutions, providing clients with tools to leverage data for smarter decision-making and sustainable operations."
For more information on Automation Engine, visit: https://www.servicenow.com/products/automation-engine.html.
Complimentary access to the report is available here.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
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Courtney Johnson
(925) 405-2446
press@servicenow.com
Source: ServiceNow
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