ServiceNow Advances Autonomous, Responsible AI on the Now Platform With New GenAI and Governance Innovations
ServiceNow (NYSE: NOW) announced new generative AI and governance innovations for the Now Platform, adding over 150 GenAI innovations to its portfolio. The update includes expanded Now Assist capabilities with AI Governance for secure practices, native multilingual support in eight languages, and new purpose-built solutions for configuration management, contract management, legal services, and health and safety.
Key features include Now Assist Guardian for AI monitoring, Data Kit for dataset management, and Analytics for tracking GenAI adoption. The platform introduces Workflow Data Fabric, enhancing data connectivity across enterprises, and expands its NVIDIA partnership for AI agent development. AI Governance for Now Assist will be generally available in Q1 2025.
ServiceNow (NYSE: NOW) ha annunciato nuove innovazioni in materia di intelligenza artificiale generativa e governance per la Now Platform, aggiungendo oltre 150 innovazioni GenAI al suo portafoglio. L'aggiornamento include funzionalità ampliate di Now Assist con Governance AI per pratiche sicure, supporto multilingue nativo in otto lingue e nuove soluzioni progettate per la gestione delle configurazioni, la gestione dei contratti, i servizi legali e la salute e sicurezza.
Le principali caratteristiche includono Now Assist Guardian per il monitoraggio dell'AI, Data Kit per la gestione del dataset e Analytics per monitorare l'adozione di GenAI. La piattaforma introduce Workflow Data Fabric, migliorando la connettività dei dati tra le aziende, e amplia la sua partnership con NVIDIA per lo sviluppo di agenti AI. La Governance AI per Now Assist sarà generalmente disponibile nel primo trimestre del 2025.
ServiceNow (NYSE: NOW) anunció nuevas innovaciones en inteligencia artificial generativa y gobernanza para la Now Platform, añadiendo más de 150 innovaciones GenAI a su portafolio. La actualización incluye capacidades ampliadas de Now Assist con Gobernanza de AI para prácticas seguras, soporte multilingüe nativo en ocho idiomas, y nuevas soluciones diseñadas para la gestión de configuraciones, gestión de contratos, servicios legales y salud y seguridad.
Las características clave incluyen Now Assist Guardian para el monitoreo de AI, Data Kit para la gestión de conjuntos de datos y Analytics para rastrear la adopción de GenAI. La plataforma presenta Workflow Data Fabric, mejorando la conectividad de datos a través de las empresas, y amplía su asociación con NVIDIA para el desarrollo de agentes de AI. La Gobernanza de AI para Now Assist estará generalmente disponible en el primer trimestre de 2025.
ServiceNow (NYSE: NOW)는 Now Platform을 위한 새로운 생성형 AI 및 거버넌스 혁신을 발표하며 150가지 GenAI 혁신을 포트폴리오에 추가했습니다. 이번 업데이트에는 안전한 실무를 위한 AI 거버넌스가 포함된 Now Assist 기능이 확장되었고, 8개 언어에 대한 원주율 지원과 구성 관리, 계약 관리, 법률 서비스 및 건강과 안전을 위한 새로운 맞춤형 솔루션이 추가되었습니다.
주요 기능으로는 AI 모니터링을 위한 Now Assist Guardian, 데이터 집합 관리를 위한 Data Kit, GenAI 채택을 추적하기 위한 Analytics가 있습니다. 이 플랫폼은 기업 간 데이터 연결성을 향상시키는 Workflow Data Fabric을 도입하고, AI 에이전트 개발을 위한 NVIDIA와의 파트너십을 확장합니다. Now Assist의 AI 거버넌스는 2025년 1분기에 일반 제공될 예정입니다.
ServiceNow (NYSE: NOW) a annoncé de nouvelles innovations en matière d'IA générative et de gouvernance pour la Now Platform, ajoutant plus de 150 innovations GenAI à son portefeuille. La mise à jour comprend des capacités étendues de Now Assist avec Gouvernance de l'IA pour des pratiques sécurisées, un support multilingue natif en huit langues, ainsi que de nouvelles solutions spécifiques pour la gestion des configurations, la gestion des contrats, les services juridiques et la santé et sécurité.
Les principales caractéristiques incluent Now Assist Guardian pour la surveillance de l'IA, Data Kit pour la gestion des ensembles de données, et Analytics pour suivre l'adoption de GenAI. La plateforme introduit Workflow Data Fabric, améliorant la connectivité des données entre les entreprises, et élargit son partenariat avec NVIDIA pour le développement d'agents d'IA. La Gouvernance de l'IA pour Now Assist sera généralement disponible au premier trimestre 2025.
ServiceNow (NYSE: NOW) hat neue Innovationen im Bereich generative KI und Governance für die Now Platform angekündigt und seinem Portfolio über 150 GenAI-Innovationen hinzugefügt. Das Update umfasst erweiterte Funktionen von Now Assist mit KI-Governance für sichere Praktiken, nativem mehrsprachigen Support in acht Sprachen sowie neuen speziell entwickelten Lösungen für Konfigurationsmanagement, Vertragsmanagement, Rechtsdienstleistungen und Gesundheit und Sicherheit.
Zu den wichtigsten Funktionalitäten gehört Now Assist Guardian zur KI-Überwachung, Data Kit für die Datenmanagement und Analytics zur Nachverfolgung der GenAI-Adoption. Die Plattform führt Workflow Data Fabric ein, um die Datenkonnektivität zwischen Unternehmen zu verbessern, und erweitert ihre Partnerschaft mit NVIDIA zur Entwicklung von KI-Agenten. Die KI-Governance für Now Assist wird im ersten Quartal 2025 allgemein verfügbar sein.
- Addition of 150+ new GenAI innovations expanding product portfolio
- Introduction of AI Governance features enhancing security and compliance
- Native multilingual support in 8 languages expanding market reach
- Partnership expansion with NVIDIA for AI agent development
- New purpose-built solutions for multiple enterprise functions
- AI Governance features not generally available until Q1 2025
Insights
ServiceNow's latest AI platform expansion represents a significant strategic advancement in enterprise AI implementation. The addition of 150+ GenAI innovations and robust governance features addresses critical market needs for secure, compliant AI deployment. The new multilingual support in 8 languages substantially expands the platform's global market reach.
The introduction of Now Assist Guardian, Data Kit and Analytics creates a comprehensive AI management ecosystem that should strengthen ServiceNow's competitive position in the enterprise AI space. These tools address key enterprise concerns about AI safety, data management and ROI tracking. The expansion into specific use cases like CMDB, legal services and contract management demonstrates practical AI application in high-value business processes.
The partnership with NVIDIA and the introduction of Workflow Data Fabric indicate ServiceNow is positioning itself at the forefront of enterprise AI infrastructure. This could create significant competitive advantages in the rapidly growing AI platform market.
This release strengthens ServiceNow's market position in the enterprise AI sector, where
The expansion into specialized business functions like legal services and contract management targets high-margin enterprise operations where AI can deliver measurable ROI. Early adoption by major clients like EY validates the platform's enterprise readiness. The comprehensive governance features should accelerate adoption among regulated industries and risk-averse enterprises.
With a
New Now Assist capabilities drive greater visibility and controls with AI Governance offering for secure and compliant AI practices
Native multilingual support extends global footprint for seamless, culturally aware GenAI communications and translations
Purpose-built solutions deliver new Now Assist use cases for configuration management, contract management, legal services, and health and safety
(Photo: Business Wire)
As enterprises have accelerated the adoption of GenAI, they are discovering that siloed applications and scattered data are barriers to impact and that establishing clearly defined, human-centric governance processes are essential to the effective use and oversight of GenAI. That’s why ServiceNow delivers a winning combination of one platform with an integrated data layer and continues to optimize its AI platform for speed, scale, and security. The single architecture of the Now Platform helps ensure strong governance is embedded in its Now Assist GenAI solutions, models, and agents no matter where they are deployed in an organization.
"Enterprises across every industry are embracing a future of greater autonomy and productivity, all in service to their employees, customers, and overall business impact,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “The ServiceNow platform was built to empower this transformation, offering smarter, faster ways of working through AI-enabled automation. With governance at the core, these new innovations bring more personalized, collaborative, trusted experiences to life across the enterprise.”
Elevating customer trust with integrated AI governance
Teams working with AI are often burdened with siloed tools and systems, making visibility and AI governance difficult. AI governance requires the integration of complex business processes and needs a best-of-breed workflow platform to be implemented successfully. With a unified AI inventory data model for connecting AI strategy, technology, security, and compliance to operate as an AI control tower, and expanded oversight for AI Governance for Now Assist, ServiceNow is laying a foundation to help customers build trust while accelerating business transformation.
ServiceNow also introduced new Now Assist capabilities that empower customers with the tools needed for responsible AI use:
- Now Assist Guardian provides built-in monitoring and responsible AI guardrails so customers can better control the use of GenAI on the Now Platform. This includes the management and mitigation of offensive content, security vulnerabilities, and the exposure of sensitive information.
- Now Assist Data Kit eases the often-cumbersome task of managing and consuming data for AI use cases. Users can create and easily manage datasets for AI skills and applications, develop ground truth datasets to benchmark for accuracy and help predict AI outcomes, and quickly evaluate the effectiveness of experiences built with Now Assist Skill Kit.
- Now Assist Analytics offers greater visibility into the adoption, usage, and performance of Now Assist across the enterprise. With these insights, customers can make more informed, data-driven decisions to advance GenAI adoption, evaluate ROI on GenAI investments, and enable better business outcomes.
Extending the value and impact of GenAI globally
With today’s launch, ServiceNow is adding new built-in multilingual features to Now Assist. These new features address customer demand and expand the application of ServiceNow’s GenAI solutions in global markets. Now Assist can now generate, summarize, and respond to GenAI prompts in the user’s native language, providing improved, culturally aware understanding and communication for both agents and requestors.
The following languages are supported natively by Now Assist: English, French, Dutch, German, Spanish, Italian, Portuguese, and Japanese. Other languages will continue to be supported with ServiceNow’s existing Dynamic Translation, which automatically translates user inputs and a response back in the user’s language.
Accelerating productivity with tailored Now Assist solutions
Building on the Xanadu platform release—which marked the company’s most comprehensive set of AI innovations to date—ServiceNow has further expanded Now Assist solutions, purpose-built for specific enterprise use cases. From configuration management to legal affairs and health and safety, GenAI can help transform the productivity and efficacy of these critical internal functions.
- Now Assist for Configuration Management Database (CMDB) uses AI to make managing and understanding data easier for customers. It helps users keep a clean and accurate CMDB by reducing duplicate data, simplifying complex information, and streamlining data input. With Now Assist for CMDB, users can quickly view summaries of Configuration Items (CIs) and their dependencies, and AI can find and fix duplicate data automatically. It also assists in the setup of Service Graph Connectors to bring data into the CMDB and fix any issues that come up during the process.
- Now Assist for Legal Service Delivery helps legal teams deliver faster service to clients with auto-generated summaries of legal requests and matters. Legal teams are often juggling multiple requests and complex legal matters, such as investigations, simultaneously. With Now Assist, they can fulfill these requests with greater efficiency and faster time to resolution.
- Now Assist in Contract Management streamlines contract processing and reduces risk by leveraging GenAI to automatically flag non-standard language, identify missing clauses and suggest revisions within contracts such as non-disclosure agreements (NDAs). Additionally, GenAI provides rapid insights into contractual terms and obligations by intelligently extracting metadata from contracts. This helps reduce cost, revenue leakage, and risk for the enterprise.
- Now Assist for Health and Safety helps ensure a safer environment for employees by streamlining incident management processes while reducing manual, repetitive work for health and safety workers. It uses GenAI to auto-generate summaries of safety incidents and lessons learned based on incident records, resulting in more effective communication, improved agent productivity, and proactive prevention and resolution of incidents.
In addition to these new innovations, ServiceNow Impact—the ServiceNow customer success solution to maximize AI, optimize performance, provide on-demand expertise, and accelerate business value—includes new GenAI accelerators to help make adoption of Now Assist solutions easier and faster for customers.
“Worldwide spending on AI is projected to grow 3 times greater than the five-year CAGR for worldwide IT spending over the same period (2023-2028), driven by the rapid infusion of AI and GenAI for employee experience, customer engagement, business processes, and industry innovation,” said Ritu Jyoti, general manager/group VP, AI, and Data market research and advisory at IDC. “As organizations look to drive value from AI transformations, they recognize the need for a single and scalable platform that connects people, processes, data, and systems. ServiceNow is meeting customers where they are by streamlining workflows and simplifying complex processes on a single AI-powered platform. As ServiceNow expands GenAI into new areas of the enterprise, the company continues to help organizations transform operations and stay competitive.”
Customers like EY are already seeing the benefits of Now Assist.
“GenAI is having a huge impact on our organization, both in the way EY teams deliver EY services and support EY people, but also in creating opportunities to go to market with ServiceNow to help EY clients transform their businesses,” said Hank Prybylski, Global Vice Chair, Transformation, EY. “We are seeing incredible value in the Now Assist space and looking to extend that to a whole suite of areas including customer service management and more broadly to our managed services environment.”
Putting data and AI to work across the Now Platform
On top of today’s launch, ServiceNow recently announced Workflow Data Fabric, a breakthrough innovation that enhances all ServiceNow workflows, AI solutions, and AI Agents.
This enhanced, integrated data layer allows customers to connect, understand, and act on structured, semi-structured, unstructured, and streaming data across the enterprise, inside and outside of ServiceNow. Coupled with zero copy capabilities and the future integration of Knowledge Graph, which transforms raw data into contextual insights, ServiceNow is unifying people, processes, operations, and systems so AI can work more autonomously across the enterprise.
These data capabilities are an instrumental part of ServiceNow's vision of AI Agents that work autonomously and collaboratively with people to enable business transformation. This vision also includes the expansion of its partnership with NVIDIA to jointly develop AI agent use cases on the Now Platform and accelerate the adoption of Agentic AI, reinventing how AI delivers value across all industries.
Availability
- AI Governance for Now Assist is available today to a limited set of customers and is expected to be generally available in Q1 2025. All other new GenAI innovations announced today are now generally available to customers in the ServiceNow Store.
Additional Information
- Learn more about ServiceNow Now Assist here.
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Read about additional news from ServiceNow today:
- New innovations enhance developer productivity, industry momentum
- ServiceNow and Five9 expand partnership to deliver unified, end-to-end agent and customer experiences
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
Forward-Looking Statements
This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to its new Now Assist capabilities. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241113489335/en/
Media Contact:
Jacqueline Velasco
(408) 561-1937
Press@ServiceNow.com
Source: ServiceNow
FAQ
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