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Information Services Group (ISG) has released new research indicating enterprises will increase AI adoption in revenue performance management (RPM) platforms over the next two years. The research, published in ISG Buyers Guides for Revenue Performance Management, highlights how AI and machine learning can leverage historic data to generate insights for management and revenue-focused professionals.

The study evaluates software products across three platform categories: Revenue Performance Management, Sales Performance Management, and Incentive Compensation Management. Among 15 assessed providers, Oracle, Anaplan, and Xactly emerged as leaders in all three categories. The research emphasizes that traditional spreadsheet-based revenue management is ineffective, advocating for dedicated RPM systems to optimize outcomes across all revenue channels, including sales, marketing, partner management, commerce, customer service, and finance.

Asia Pacific's IT and business services market showed strong growth in Q4 2024, with combined market ACV rising 23% year-over-year to US $5.5 billion. This marks the fourth consecutive quarter of growth, averaging over 16% during this period.

The market saw exceptional performance in managed services, with ACV increasing 33% to US $1.1 billion, while XaaS grew 20% to US $4.3 billion. IT outsourcing rose 25% to US $825 million, and business process outsourcing jumped 59% to US $320 million.

For the full year 2024, the Asia Pacific market reached a record ACV of US $19.7 billion, up 16% from 2023. Managed services hit a record US $4.4 billion (up 26%), while XaaS grew 13% to US $15.3 billion. Geographically, Australia-New Zealand and Japan achieved record years, while China posted its second-best result ever.

Information Services Group (ISG) reports record-high IT and business services demand in Americas for Q4, with combined market ACV reaching $14.4 billion, up 21% year-over-year and 10% quarter-over-quarter. This growth was driven by large managed services contracts and AI-driven cloud services demand.

Q4 managed services ACV rose 3% to $5.7 billion, with eight mega-deals totaling $1.3 billion. XaaS segment soared 36% to $8.7 billion, with IaaS growing 53% to $6.2 billion and SaaS up 6% to $2.5 billion.

For full-year 2024, Americas combined market reached $51.8 billion, up 9%. ISG forecasts 4.5% managed services growth and 18% XaaS growth globally for 2025, driven by tech modernization, AI adoption, and expected recovery in BFSI spending.

HARMAN has been recognized as a leader in both the 2024 Advanced Analytics and AI Services and 2024 Generative AI Services Provider Lens™ reports by Information Services Group (ISG). The company's Digital Transformation Solutions business unit achieved leadership status in multiple categories including Data Science and AI Services, Data Modernization, and Advanced BI and Reporting Modernization Services.

The recognition highlights HARMAN's strengths in:

• Innovative integration of customizable accelerators and event-driven solutions
• Data DNA platform combining AI-driven modernization with governance frameworks
• GenAI-powered insight solutions and centers of excellence
• Development and deployment of enterprise-grade AI applications

According to ISG's research, generative AI has the potential to reduce manual efforts by half, decrease development timelines, and improve software quality and security throughout its lifecycle. The reports evaluated 79 service providers, with HARMAN being recognized in the midsize provider category.

Insurance companies in Australia and New Zealand are increasingly investing in AI and digital technologies to transform their operations, according to a new ISG Provider Lens™ report. Insurers face challenges including declining margins, inflation, extreme weather affecting claims, and competition from startups.

The report highlights that AI and generative AI are being adopted for automated claims processing, customer interactions, and predictive analytics in risk management. Property and casualty (P&C) insurers are implementing data analytics for improved risk assessment and customer segmentation, while Life and Retirement (L&R) insurers are partnering with BPO providers to meet policyholder demands.

Traditional IT outsourcing remains significant in insurance enterprises' budgets, with companies exploring various strategies including nearshoring and cloud-based platforms. The transformation requires major investments in cloud, data management, and security, with providers helping insurers modernize legacy systems and comply with evolving regulations.

Insurance companies in North America are undergoing significant technological transformation to adapt to market challenges, according to ISG's 2024 Provider Lens™ report. The industry faces rising costs, changing customer expectations, and shrinking profit margins, with P&C insurers particularly affected by increasing natural disaster claims.

Companies are modernizing their core systems and implementing AI and automation to improve efficiency, profitability, and customer experience. Most insurers are replacing decades-old platforms for functions like underwriting and billing, while updating supporting systems for accounting and customer relationship management.

The report highlights that insurers are leveraging AI for data analysis and developing personalized, omnichannel customer support systems to compete with cloud-native startups. Leading providers in the space include Accenture, Cognizant, and EXL, named as Leaders in four quadrants of ISG's analysis.

Europe's IT and business services market showed mixed performance in Q4, with combined market ACV up 17% YoY to US $8.3 billion, but down 7% from Q3. The quarter was marked by contrasting trends: managed services declined 5% YoY to US $3.7 billion, while cloud-based services (XaaS) surged 42% to US $4.6 billion, driven by AI-related demand.

For the full year, the combined market reached a record US $32.6 billion, up 14%. Managed services hit US $16.6 billion (+5.6%), while XaaS reached US $16.0 billion (+23%). By region, the UK market weakened, while DACH showed strong growth. Looking ahead, ISG forecasts 4.5% growth for managed services and 18% for XaaS in 2025, with AI spending expected to drive market momentum despite economic uncertainties.

ISG Index™ reports global IT and business services spending reached record levels in Q4 2023, with combined market ACV up 20% to $28.2 billion. Cloud services led the growth with a 33% increase to $17.7 billion, driven by AI adoption, while managed services grew modestly at 2.6% to $10.5 billion.

For the full year 2024, the combined market ACV hit a record $104 billion, up 11%. Cloud-based services reached $62.4 billion (+19%), with IaaS up 25% to $46.6 billion and SaaS up 4.6% to $15.8 billion. Managed services grew less than 2% to $41.7 billion.

ISG forecasts 18% growth for cloud services and 4.5% growth for managed services in 2025, citing AI spending momentum and expected improvements in enterprise demand, despite potential challenges from restrictive interest rates and global economic uncertainties.

Information Services Group (ISG) has released new research predicting significant growth in DataOps adoption among enterprises. The study forecasts that more than 50% of enterprises will implement DataOps practices by 2026, driven by increasing AI adoption and the need for improved data management.

The research highlights that by 2027, over half of enterprises will adopt data orchestration technologies to automate and coordinate data workflows. ISG evaluated 49 software providers across five platform categories: DataOps, Data Observability, Data Orchestration, Data Pipelines, and Data Products.

The study named top leaders in each category, with Microsoft leading in multiple segments, followed by companies like Informatica, IBM, Monte Carlo, and Databricks. The research emphasizes that healthy data pipelines are important for generating business insights and AI applications, with DataOps enabling better monitoring of data quality and reliability.