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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
Brazil's healthcare industry is undergoing rapid digital transformation to improve patient care while enhancing operational efficiency, according to a new ISG Provider Lens™ report. Both private providers and the public Unified Health System (SUS) are adopting innovative technologies like telemedicine, AI, and data analytics to address challenges ranging from access disparity to infrastructure needs.
Healthcare companies are forming strategic partnerships with technology firms and startups to create integrated platforms that optimize care while reducing costs. Service providers are investing in cutting-edge tools including big data analytics for population health evaluation, wearable devices for remote monitoring, and IoT solutions for equipment tracking and payment systems.
The report identifies MV and Philips Tasy as Leaders in three quadrants, with Accenture and Deloitte leading in two quadrants. Brazil's healthcare payment market is also transforming, with innovations in supplementary healthcare payment models driving demand for robotic process automation and AI to handle increasingly complex claims processing.
Oracle is gaining significant momentum in the U.S. cloud market, emerging as the fourth major cloud provider after AWS, Microsoft Azure, and Google Cloud, according to a new ISG Provider Lens™ report. The company's growth is particularly strong in Oracle Cloud Infrastructure (OCI), which offers cost advantages over competitors in computing, storage, and networking services.
High-growth technology companies are increasingly adopting Oracle's cloud solutions, while established sectors like financial services, public sector, and telecommunications remain core markets due to Oracle's strong security and compliance capabilities. The report highlights that U.S. enterprises prefer running Oracle applications on OCI and are expanding its use for third-party and cloud-native applications.
The study identifies several market leaders in Oracle cloud services, with Accenture, Cognizant, Deloitte, HCLTech, Infosys, LTIMindtree, TCS, and Wipro leading across all four evaluated quadrants. The U.S. market is seeing increased demand for Oracle consulting, implementation, and managed services as companies navigate cloud complexity and migration challenges.
Information Services Group (ISG) has launched a comprehensive research study examining service providers in the life sciences sector. The study will result in an ISG Provider Lens™ report on Life Sciences Digital Services, scheduled for release in June 2025. The research encompasses both digital service providers and contract research organizations (CROs), focusing on clinical development, patient management, and manufacturing supply chain support.
The study will evaluate providers across eight quadrants - five examining service provider capabilities and three examining CRO capabilities. Key areas include clinical development, patient engagement, manufacturing supply chain, pharmacovigilance, regulatory affairs, and commercial operations. ISG has distributed surveys to over 130 providers in the global life sciences market.
The research addresses the industry's digital transformation challenges, including the need to advance research, navigate regulatory complexities, and integrate advanced technologies like AI, ML, and automation. The study particularly focuses on how providers are helping companies deal with data quality issues and reduce time-to-market while maintaining security and compliance.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe, highlighting increasing enterprise reliance on managed network services (MNS) providers for digital transformation. The report reveals that companies are seeking MNS solutions due to growing network complexity and cybersecurity threats, often stemming from internal expertise.
The study identifies key trends including increased demand for Network-as-a-Service (NaaS) offerings, driven by AI and GenAI technologies. Companies are leveraging multicloud configurations to enable business transformation, reduce IT capital expenditures, and mitigate risks from software updates.
The report evaluates 33 providers across three quadrants, naming Accenture, Colt, Deutsche Telekom, GTT, and Orange Business as Leaders in three quadrants each. Notably, Accenture was named the global ISG CX Star Performer for 2024, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey.
Information Services Group (ISG) reports significant progress in AI adoption among Brazilian enterprises, according to their 2024 ISG Provider Lens™ Advanced Analytics and AI Services report. Companies are incorporating generative AI alongside traditional AI tools for analytics, with applications in image recognition, customer sentiment analysis, and data transformation.
Organizations are implementing data science solutions including demand forecasting, preventive maintenance, and anomaly detection. A key development is the use of GenAI agents that allow non-technical employees to generate automated graphs and answers through natural-language interfaces.
The report highlights the growing importance of data governance and management in Brazil, with companies adopting data mesh architecture to improve information accessibility while maintaining control and compliance. The market is served by various providers, including new firms specialized in data and analytics, many partnering with hyperscale cloud and data platform companies.
Information Services Group (ISG) has announced its repositioning as an 'AI-centered' firm, reflecting its expanding role in helping enterprises adopt AI at scale. The company has served over 100 clients with AI-focused research and advisory services in the past year, assisting with AI strategy, infrastructure, and governance frameworks.
ISG is leveraging AI to enhance its proprietary platforms, notably ISG Tango™, which now processes more than $7 billion in sourcing contract value. The company forecasts that the global market for AI-related managed services could reach $175 billion by 2030.
As part of this strategic shift, ISG is adopting a new descriptor - 'a global AI-centered technology and research firm' - and introducing a new corporate video, website updates, and the client-focused tagline 'AIM Higher'. Nearly half of enterprises surveyed by ISG identify creating a long-term AI strategy as one of their top three priorities.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Multi Public Cloud Services report for Switzerland, highlighting key trends in cloud services. The report reveals that Swiss enterprises are increasingly adopting cloud-native approaches and demanding AIOps and FinOps capabilities from providers to manage costs and automate operations.
Key findings show that one-third of companies use at least one public cloud, with many utilizing multiple clouds. Providers are using AIOps to reduce operational activities by 30-50%. The report emphasizes the growing importance of data security and compliance with cloud sovereignty regulations. Additionally, there's significant pressure on SAP customers to migrate from ECC 6.0 to S/4HANA before 2030.
The report evaluates 65 providers across seven quadrants, with Swisscom leading in six quadrants. Other notable leaders include Accenture, Aveniq, and UMB leading in four quadrants each.
Information Services Group (ISG) announced that its Center of Excellence in Bangalore, India, has been certified as a 'Great Place to Work' for the sixth consecutive year by the Great Place To Work® Institute. The facility, which employs over 600 staff providing support services to ISG clients and internal teams, achieved certification in January 2024.
The certification process requires organizations to achieve a minimum 70% positive response rate in the Trust Index© survey and submit a Culture Audit©. ISG India exceeded this threshold with 89% of employees affirming it as a great workplace. The recognition highlights ISG's High-Trust, High-Performance Culture™ aimed at delivering sustained business results.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Multi Public Cloud Services report for France, highlighting the competing pressures faced by French enterprises in their cloud strategies. The report reveals a tension between the push for AI-driven innovation and the need for cost optimization in public cloud investments.
The expansion of GenAI in France is being constrained by a significant shortage of skilled AI resources, while enterprises are simultaneously dealing with increased data sovereignty regulations. Despite hyperscale providers encouraging increased spending on GenAI and data analytics, only a few managed services providers have implemented GenAI within their AIOps platforms.
Major cloud providers like Microsoft and AWS are responding by offering extensive training programs. The report evaluates 49 providers across seven quadrants, with Orange Business leading in five quadrants. Notable challenges include managing networking costs across multiple cloud platforms and ensuring data sovereignty compliance.
Information Services Group (ISG) has recognized 50 technology and business services providers for exceptional enterprise client engagements in 2024, based on a record-breaking 375 case study submissions. A notable trend shows that 40% of submissions included AI components, marking a threefold increase from 2023.
Among the recognized providers, five companies - Genpact, Hexaware, Infosys, LTIMindtree, and Tech Mahindra - stood out with five or more exemplary case studies. Seven additional providers achieved recognition for three to four standout cases, including Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro, and WNS.
The ISG Case Study Research program, unique in examining enterprise-provider partnerships, validates submissions through enterprise clients and informs ISG's advisory work. The research highlights the growing importance of advanced technologies and strategic partnerships in business transformation, particularly emphasizing AI integration and talent access.
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