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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2024 ISG Provider Lens™ global Future of Work Solutions report reveals that enterprises are adopting AI-enhanced tools to improve hybrid work productivity. Companies are focusing on providing employees with seamless end-user technology experiences as they adapt to new work models post-pandemic. Key findings include:
1. Digital Employee Experience (DEX) platforms are replacing traditional IT monitoring tools, offering full visibility into hardware and applications.
2. AI integration is enabling AIOps capabilities, including anomaly detection, problem prediction, and task automation.
3. Connected and collaborative work solutions are helping manage dispersed workforces and projects more effectively.
4. AI is enhancing collaboration management and productivity through workflow automation and personalization.
The report evaluates 42 providers across two quadrants: DEX Solutions and Connected and Collaborative Work Solutions, naming several Leaders and Rising Stars in each category.
ISG Index™ reports that IT and business services growth in the Americas was driven by cloud-based services demand in Q3, particularly fueled by interest in GenAI. The combined market ACV rose 7% to $13.2 billion, with XaaS spending climbing 29% to nearly $8.0 billion. However, managed services ACV fell 15% to $5.2 billion.
Key highlights:
- XaaS ACV exceeded $7 billion for the second straight quarter
- Managed services contract volume down 15% from prior year
- Three mega-deals signed, down from four in the prior year
- BFSI sector spending slowed, while manufacturing, retail, and travel sectors showed growth
- IaaS ACV climbed 44% to $5.6 billion, SaaS up 3% to $2.3 billion
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
According to the 2024 ISG Provider Lens™ Contact Center — Customer Experience Services report, U.S. enterprises have largely shifted to outsourced contact centers to enhance customer experience (CX). The report highlights that cloud-based solutions and AI technologies have transformed contact centers, making them more adaptable to changing demands.
Key findings include:
- Cloud-based contact centers enable scalability and cost reduction
- AI-powered tools like chatbots and virtual assistants are widely used
- Companies are exploring Generative AI (GenAI) for further CX improvements
- Customer self-service options are reducing workload on human agents
- Cybersecurity and data privacy have become important in contact center operations
The report evaluates 30 providers across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX (AI & Analytics).
Information Services Group (ISG), a global technology research and advisory firm, has announced the release of its third-quarter financial results on Thursday, November 7, 2024, at approximately 4:15 p.m., U.S. Eastern Time. The company will host a conference call with investors and industry analysts on Friday, November 8, at 9 a.m., U.S. Eastern Time.
Dial-in details for the call are provided: U.S. participants can call +1 (800) 715-9871, while international participants should dial +1 (646) 307-1963. The security code for access is 8229408. Participants are advised to dial in at least five minutes before the scheduled start time. A recording of the call will be available on ISG's investor relations page for about four weeks following the event.
The global IT and business services market reached a new high in Q3 2024, according to the ISG Index™. Combined global market ACV rose 15% to a record $26.7 billion, driven by a 23% increase in XaaS (as-a-service) and a 5% growth in managed services. This marks the fifth consecutive quarter of sequential growth since Q2 2023.
Key highlights:
- XaaS segment climbed 23% to $15.8 billion
- IaaS surged 30% to $11.9 billion
- SaaS grew 5% to $3.9 billion
- Managed services hit a record $10.9 billion, up 5%
- 690 managed services contracts awarded, including 9 mega-deals
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe highlights the transformative impact of Generative AI (GenAI) on the European application development and maintenance (ADM) market. Key findings include:
1. GenAI is revolutionizing ADM by automating complex tasks, reducing development cycles, and improving accuracy.
2. There's a growing demand for flexible, tailored, and scalable ADM solutions compliant with European regulations like GDPR.
3. Adoption of GenAI requires substantial initial investments and poses challenges in data privacy and ethical AI use.
4. Agile and DevOps approaches are widely adopted for improved time to market and operational efficiency.
5. Large providers dominate the next-gen ADM space, while smaller providers focus on niche markets and specialized services.
The report evaluates 38 providers across four quadrants, naming several companies as Leaders and Rising Stars in various categories.
AWS ecosystem growth in Asia Pacific is fueling digital transformation across industries, according to a new ISG Provider Lens™ report. The region's rapid economic growth has led to increased investments in cloud-based business solutions. Enterprises are seeking AWS partners with local expertise to navigate technological maturity and regulatory requirements.
Key trends include:
- Cloud adoption for cost reduction and IT modernization
- Rising demand for managed services, serverless technology, analytics, and AI
- Increased use of microservices architectures and containerization
- Growing emphasis on industry-specific AWS expertise
- Rapid migration of SAP applications to AWS
- Rising hybrid and multi-cloud adoption
- Focus on FinOps capabilities for cost management
The report evaluates 33 providers across four quadrants, naming several Leaders in each category. It also highlights challenges such as external threats, cost management, and sustainable cloud operations.
The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. highlights the growing adoption of AI and cloud technologies in application development and management (ADM) strategies among U.S. enterprises. Key findings include:
1. AI-driven ADM services are transforming IT operations, improving efficiency, software quality, and reducing downtime.
2. Companies are exploring generative AI (GenAI) for automating test creation and scenario simulation in quality assurance.
3. There's an increasing trend towards provider engagements covering both applications and underlying IT infrastructure.
4. Cloud-native development is gaining popularity for its scalability and flexibility.
5. Integration of site reliability engineering (SRE) with AI for IT operations (AIOps) is enhancing system performance insights.
The report evaluates 51 providers across six quadrants, naming several as Leaders in multiple categories.
Foundever, a global leader in customer experience (CX), has been recognized as a Top Global Leader in the 2024 ISG Provider Lens™ Contact Center - Customer Experience Services Global Report. The company excelled in three quadrants: Intelligent Agent Experience, Intelligent CX (AI & Analytics), and Digital Operations.
This marks Foundever's fifth consecutive year as a Global Leader in Intelligent CX and fourth continuous year as a Leader in Digital Operations. The report highlights Foundever's successful transformation in the CX management landscape, emphasizing its strong market position and commitment to leveraging AI and advanced technologies.
Foundever's strengths include:
- Effective deployment of GenAI to enhance agent experience
- Highly differentiated CX-centric intellectual property products
- Strong global presence across more than 45 countries
- Robust CX service offerings backed by exemplary domain knowledge
The 2024 ISG Provider Lens™ Next-gen ADM Services report for Asia Pacific reveals a surge in application development and maintenance (ADM) adoption across the region. Enterprises are rapidly embracing new ADM technologies as part of their digital transformation efforts, driven by the need to upgrade legacy systems, migrate to the cloud, and integrate advanced technologies like AI and ML.
Key findings include:
- The global ADM and infrastructure services market grew 57% in Q2, largely due to demand in emerging APAC markets
- Companies are outsourcing application development functions to handle complexities and focus on core business goals
- Cloud-native development and application managed services are gaining popularity
- AI, automation, Agile, and DevOps practices are being adopted to enhance efficiency and software quality
- The report evaluates 35 providers across three quadrants: Agile Application Development Outsourcing, Application Managed Services, and Application Quality Assurance
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