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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Swiss companies are taking a more measured approach to adopting Digital Employee Experience (DEX) platforms compared to other Western European nations, according to ISG's 2024 Provider Lens™ report. While increasing budget allocations for DEX platforms and AI-powered monitoring tools, Swiss organizations are balancing technological innovation with sustainability goals and traditional values of quality and precision.
The report highlights Switzerland's unique challenges, including a skills shortage and changing workforce demographics. Swiss workplaces are transforming physical offices into innovation hubs while addressing carbon footprint reduction and circular economy principles. The study evaluates 39 providers across five quadrants, with Swisscom and Wipro named as Leaders in all categories.
Digital Employee Experience (DEX) is gaining traction in German organizations as they invest more in tools and services to enhance workplace satisfaction, according to ISG's 2024 Provider Lens™ report. With nearly half of employees struggling with work pace and volume, companies are implementing AI-based solutions and smart features to improve productivity and reduce workplace anxiety.
Modern DEX tools focus on reducing problems through AI-based issue resolution, digital experience monitoring, unified endpoint management, and IT asset management. The report evaluates 38 providers across five quadrants, with Bechtle, Capgemini, and Infosys named as Leaders in all categories. HCLTech earned recognition as the global ISG CX Star Performer for 2024 among DEX providers.
Information Services Group (ISG) predicts that by 2026, 50% of enterprises will utilize integrated intelligent automation technologies to optimize digital efficiencies. According to ISG's 2024 Buyers Guides for Intelligent Automation, companies will increasingly leverage these technologies to connect applications across cloud environments, enhancing efficiency and decision-making. The research identifies four key software categories: process automation platforms, conversational automation, intelligent document processing, and process discovery and mining. ServiceNow emerged as the leading provider across all categories, followed by UiPath and Microsoft. ISG projects that only 20% of enterprises will effectively use generative AI for business improvements through 2026.
Germany's application development and maintenance (ADM) services market is experiencing significant growth, driven by cloud computing, mobile applications, and GenAI adoption. The mobile app market has surged 78% over four years, while cloud computing grows at 25% annually, making Germany Europe's largest cloud market. Enterprises are increasingly seeking localized expertise to ensure security compliance and cultural adaptation. As Europe's second-largest security technology market, Germany emphasizes cybersecurity in development. However, the country faces a significant shortage of skilled software developers, particularly in data engineering and DevOps, while requiring specialized talent for German-language AI model training.
According to a new ISG Provider Lens™ report, Brazilian enterprises are increasingly seeking secure, scalable cloud platforms for generative AI (GenAI) applications, driving growth in the AWS ecosystem. While most companies are still in the proof-of-concept phase, there's significant interest in automating administrative tasks and improving customer interactions through chatbots.
The report highlights that application modernization, data modernization, and cloud migration are key drivers of AWS adoption in Brazil. Companies are also focusing on data governance and cost optimization through FinOps practices. The study evaluates 43 providers across five quadrants, with Accenture and dataRain emerging as Leaders in four quadrants each.
Machine learning integration in Workday's platform is enabling better strategic decisions for businesses, according to ISG's 2024 Provider Lens™ report. The Workday ecosystem is experiencing growth driven by increased demand for analytics and predictive insights. System integrators and implementation consultants are supporting Workday's enhanced analytics and ML functionality, helping organizations manage workforces, comply with regulations, and improve employee experience.
The report evaluates 20 providers across three service quadrants, with Accenture, Cognizant, Deloitte, Kainos, PwC and Strada named as Leaders in all categories. Partners are leveraging opportunities through Workday Extend for customized applications and supporting ESG reporting requirements in Europe.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Supply Chain Services report for the U.S., highlighting that more enterprises are implementing digital supply chains as competitive differentiators. The report finds that organizations are focusing on making their supply chains more resilient to disruptions and responsive to market changes.
Key trends identified in the report include:
- U.S. companies rapidly adopting digital supply chains
- Integration of AI and generative AI in supply chain processes
- Focus on real-time insights and data-driven decision-making
- Increasing emphasis on sustainability and circular economy principles
- Growing demand for cloud-based supply chain BPO services
The report evaluates 37 providers across four quadrants, naming several companies as Leaders in various categories. Genpact was recognized as the global ISG CX Star Performer for 2024 among supply chain services providers.
The 2024 ISG Provider Lens™ Future of Work Services report for Australia reveals that Australian enterprises are increasingly adopting AI and analytics in digital workplace solutions to boost productivity and competitiveness. Companies are replacing legacy applications with AI, ML, and generative AI (GenAI) solutions to enhance flexibility and productivity.
Key trends highlighted in the report include:
- Exploration of large language models (LLMs) in service desks
- Adoption of platform-centric mindsets for seamless integration
- Investment in collaboration tools for hybrid work environments
- Growing interest in unified communication as a service (UCaaS)
- Increased use of AI-enabled automation in service desk operations
- Focus on sustainable workplaces and ESG goals
The report evaluates 37 providers across five quadrants, naming several companies as Leaders in various categories. It also addresses challenges such as cybersecurity concerns in remote work settings.
The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. Public Sector highlights the ongoing digital transformation in state, local, and educational (SLED) agencies. These organizations are adopting new workplace technologies to meet changing operational requirements and constituent expectations. Key focus areas include:
1. Supporting remote and hybrid workforces
2. Implementing workflow automation and advanced data analytics
3. Adopting unified communication and collaboration (UCaaS) platforms
4. Integrating cybersecurity across all systems
5. Leveraging AI for secure collaboration and personalized services
The report also notes an increased demand for outsourcing services to reduce costs, address IT skill shortages, and navigate data regulations. Accenture, Infosys, NTT DATA, and Unisys are named as Leaders across all five quadrants evaluated in the report.
Organizations in the U.K. are preparing for greater adoption of generative AI within the next 12-18 months as part of their workplace transformation programs, according to the 2024 ISG Provider Lens™ Future of Work – Services report. Companies are seeking help from service providers to identify GenAI use cases, conduct pilot deployments, develop language models, and create governance frameworks.
This trend is part of ongoing workplace transformations spurred by the COVID-19 pandemic and the rise of hybrid work. Over half of new job listings in the U.K. now offer remote work options. Factors driving this change include global economic challenges, talent shortages, and recent labor unrest.
Organizations are focusing on experience management (XM) services to oversee interconnected systems, promote workforce productivity, and identify friction points in digital transformation. While cost savings remain a primary driver, companies also aim to improve productivity, sustainability, and employee experience across digital workplace services.
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