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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
Asia Pacific's cloud-based service demand surged to a record of US $1.7 billion, increasing 25% in Q1 2020, while managed services declined 27% to US $522 million, as reported by Information Services Group (III). The combined market rose 8% to US $2.2 billion, with as-a-service solutions making up over 75%. Infrastructure-as-a-Service (IaaS) grew by 32% to US $1.5 billion. However, financial forecasts predict a 17% sequential decline for managed services in Q2 2020, contrasting with earlier growth expectations. Despite challenges, strong demand persists in specific regions and sectors.
ISG (Nasdaq: III) has initiated a research study focused on the contact center outsourcing market during the COVID-19 pandemic, set to be detailed in a report scheduled for September. The study involves over 135 service providers and aims to assess their capabilities in areas such as multilingual services, AI integration, and cloud-based solutions. Key report quadrants will cover consulting services, digital operations, and Contact Center-as-a-Service. This research addresses the rising demand for enhanced customer service amid the pandemic's challenges.
ISG (Nasdaq: III) has enhanced its ISG Provider Lens™ research series with a new Global Summary report aimed at helping enterprise subscribers assess provider capabilities globally. This enhancement includes the addition of 'Enterprise Context' sections to better highlight relevant findings for executives. The 2020 series consists of 23 studies covering various geographic markets, providing real-world insights based on extensive research. These updates aim to aid enterprises in making informed sourcing decisions amidst the challenges posed by the COVID-19 pandemic.
ISG will host a webinar titled "Embracing Disruption to Cultivate Innovation" on May 14 at 11 a.m. ET, focusing on using design thinking to foster business innovation during the COVID-19 crisis. Experts from ISG will share insights on conducting remote innovation workshops that engage diverse teams. Key topics include preparing leaders, enhancing enterprise culture, and utilizing disruptive behavior for innovation. The firm aims to help organizations leverage the pandemic-induced changes to develop new operational strategies and improve relationships with stakeholders.
Information Services Group (ISG) reported first-quarter revenues of $64 million, with a net loss of $1 million and a GAAP EPS loss of $0.03. Adjusted EPS stood at $0.02, and adjusted EBITDA was $4 million. Strong cash flow from operations at approximately $5 million was observed, with a cash balance exceeding $17 million. The company anticipates second-quarter revenues between $53 million and $55 million, with adjusted EBITDA of $6 million to $7 million. ISG is actively adapting to a changing economic landscape.
On May 7, 2020, ISG released a report indicating that the adoption of Microsoft products and Azure cloud services is rising among German enterprises. The 2020 ISG Provider Lens Microsoft Ecosystem Report reveals that nearly a third of German firms are utilizing Microsoft Azure, with growing interest in automation tools and collaborative solutions like Microsoft Teams. Key service providers in the market are adapting to demand, with Arvato Systems leading in five quadrants, while others like Accenture and Capgemini lead in three. The report emphasizes the shift towards cloud solutions, particularly among large enterprises.
Information Services Group (Nasdaq: III) will host a webinar on asset monetization strategies amid the economic downturn caused by the pandemic. Scheduled for May 8, the session features Prashant Kelker and Akiba Stern discussing options for unlocking cash through non-strategic asset monetization, such as data centers and mainframes. Kelker emphasizes that companies must act before Q4 2020 to fund urgent recovery projects. The webinar aims to provide insights on effectively managing internal resources while enhancing operational efficiency in a changing market.
The 2020 ISG Provider Lens SIAM/ITSM Report for Germany reveals that German manufacturers are increasingly adopting SIAM and ITSM solutions to manage supply chain changes. The report highlights the growing demand for these tools to enhance customer experience and manage multiple service suppliers effectively. The market is transforming towards automation, with significant investments from vendors. Capgemini leads in all evaluation quadrants, while other firms like HCL and Matema show strong performance in five quadrants. The report indicates a rising trend in managed services due to internal resource shortages.
Information Services Group (Nasdaq: III) has announced a global partnership with NICE, enhancing its automation ecosystem. This collaboration aims to leverage NICE's cognitive automation solutions, including NEVA and Automation Finder, to improve business process automation for clients. An ISG Insights study reveals that only 7% of enterprises have achieved the highest maturity level in automation. ISG aims to help clients scale their automation efforts, focusing on productivity and customer experience rather than solely on cost savings.
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