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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The Asia Pacific IT and business services market continued to grow in Q3 2023, albeit at a slower pace compared to Q2, according to the ISG Index™. The combined market ACV rose 10% year-over-year to US $4.6 billion, but decreased 5% from Q2. Managed services ACV increased 17% year-over-year to US $794 million, while cloud-based services grew 8% to US $3.8 billion.
Key highlights include:
- 57 managed services contracts awarded, up 36% year-over-year
- IT outsourcing ACV rose 18% to US $622 million
- Business process outsourcing up 12% to US $173 million
- Infrastructure-as-a-Service ACV increased 8% to US $3.3 billion
- Software-as-a-Service ACV grew 14% to US $444 million
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. reveals that enterprises are cautiously optimistic about workplace management amid economic uncertainty and the growing potential of generative AI (GenAI). Key findings include:
1. Most organizations have embraced hybrid work and are adopting new technologies to remain competitive and keep employees satisfied.
2. Less than half of large U.S. companies now require employees to be in the office five days a week.
3. AI has become a key component in unified communications and collaboration (UCC) technology, enhancing employee experience and productivity.
4. U.S. enterprises are increasingly seeking bundled provider contracts that combine workplace services with large-scale digital or business transformation.
5. The report evaluates 52 providers across six quadrants, naming several companies as Leaders in multiple categories.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for Germany highlights the growing demand for data modernization and analytics among German organizations, driving them to seek support from AWS ecosystem providers. Key findings include:
1. Data analytics is increasingly seen as important for business success.
2. AWS partners are leveraging automation and AI to implement solutions for complex data analysis.
3. The cloud-native market in Germany is expanding, with midsize companies representing a growing segment.
4. German organizations are cautious about running SAP solutions in the public cloud, but AWS is becoming a preferred platform for those who have migrated.
5. The report evaluates 47 providers across four quadrants, naming several as Leaders in multiple categories.
The EMEA ISG Index™ reports that Europe's IT and business services market showed strong momentum in Q3 2023, with combined market ACV reaching a record US $8.9 billion, up 32% year-over-year. Managed services ACV climbed 35% to US $4.9 billion, while XaaS ACV rose 27% to US $4.04 billion. The market has grown sequentially for four straight quarters since Q3 2022.
Key highlights include:
- Record 305 managed services contracts signed in Q3
- Six mega deals worth US $1.1 billion in total ACV
- Strong growth in ITO (32%) and BPO (46%) sectors
- XaaS segment exceeded US $4 billion for the first time
- DACH region saw exceptional growth due to three high-value mega deals
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ global Future of Work Solutions report reveals that enterprises are adopting AI-enhanced tools to improve hybrid work productivity. Companies are focusing on providing employees with seamless end-user technology experiences as they adapt to new work models post-pandemic. Key findings include:
1. Digital Employee Experience (DEX) platforms are replacing traditional IT monitoring tools, offering full visibility into hardware and applications.
2. AI integration is enabling AIOps capabilities, including anomaly detection, problem prediction, and task automation.
3. Connected and collaborative work solutions are helping manage dispersed workforces and projects more effectively.
4. AI is enhancing collaboration management and productivity through workflow automation and personalization.
The report evaluates 42 providers across two quadrants: DEX Solutions and Connected and Collaborative Work Solutions, naming several Leaders and Rising Stars in each category.
ISG Index™ reports that IT and business services growth in the Americas was driven by cloud-based services demand in Q3, particularly fueled by interest in GenAI. The combined market ACV rose 7% to $13.2 billion, with XaaS spending climbing 29% to nearly $8.0 billion. However, managed services ACV fell 15% to $5.2 billion.
Key highlights:
- XaaS ACV exceeded $7 billion for the second straight quarter
- Managed services contract volume down 15% from prior year
- Three mega-deals signed, down from four in the prior year
- BFSI sector spending slowed, while manufacturing, retail, and travel sectors showed growth
- IaaS ACV climbed 44% to $5.6 billion, SaaS up 3% to $2.3 billion
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
According to the 2024 ISG Provider Lens™ Contact Center — Customer Experience Services report, U.S. enterprises have largely shifted to outsourced contact centers to enhance customer experience (CX). The report highlights that cloud-based solutions and AI technologies have transformed contact centers, making them more adaptable to changing demands.
Key findings include:
- Cloud-based contact centers enable scalability and cost reduction
- AI-powered tools like chatbots and virtual assistants are widely used
- Companies are exploring Generative AI (GenAI) for further CX improvements
- Customer self-service options are reducing workload on human agents
- Cybersecurity and data privacy have become important in contact center operations
The report evaluates 30 providers across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX (AI & Analytics).
Information Services Group (ISG), a global technology research and advisory firm, has announced the release of its third-quarter financial results on Thursday, November 7, 2024, at approximately 4:15 p.m., U.S. Eastern Time. The company will host a conference call with investors and industry analysts on Friday, November 8, at 9 a.m., U.S. Eastern Time.
Dial-in details for the call are provided: U.S. participants can call +1 (800) 715-9871, while international participants should dial +1 (646) 307-1963. The security code for access is 8229408. Participants are advised to dial in at least five minutes before the scheduled start time. A recording of the call will be available on ISG's investor relations page for about four weeks following the event.
The global IT and business services market reached a new high in Q3 2024, according to the ISG Index™. Combined global market ACV rose 15% to a record $26.7 billion, driven by a 23% increase in XaaS (as-a-service) and a 5% growth in managed services. This marks the fifth consecutive quarter of sequential growth since Q2 2023.
Key highlights:
- XaaS segment climbed 23% to $15.8 billion
- IaaS surged 30% to $11.9 billion
- SaaS grew 5% to $3.9 billion
- Managed services hit a record $10.9 billion, up 5%
- 690 managed services contracts awarded, including 9 mega-deals
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe highlights the transformative impact of Generative AI (GenAI) on the European application development and maintenance (ADM) market. Key findings include:
1. GenAI is revolutionizing ADM by automating complex tasks, reducing development cycles, and improving accuracy.
2. There's a growing demand for flexible, tailored, and scalable ADM solutions compliant with European regulations like GDPR.
3. Adoption of GenAI requires substantial initial investments and poses challenges in data privacy and ethical AI use.
4. Agile and DevOps approaches are widely adopted for improved time to market and operational efficiency.
5. Large providers dominate the next-gen ADM space, while smaller providers focus on niche markets and specialized services.
The report evaluates 38 providers across four quadrants, naming several companies as Leaders and Rising Stars in various categories.
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