ISG Case Study Research Recognizes 50 Providers for Best-in-Class Work with Enterprise Clients
Information Services Group (ISG) has recognized 50 technology and business services providers for exceptional enterprise client engagements in 2024, based on a record-breaking 375 case study submissions. A notable trend shows that 40% of submissions included AI components, marking a threefold increase from 2023.
Among the recognized providers, five companies - Genpact, Hexaware, Infosys, LTIMindtree, and Tech Mahindra - stood out with five or more exemplary case studies. Seven additional providers achieved recognition for three to four standout cases, including Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro, and WNS.
The ISG Case Study Research program, unique in examining enterprise-provider partnerships, validates submissions through enterprise clients and informs ISG's advisory work. The research highlights the growing importance of advanced technologies and strategic partnerships in business transformation, particularly emphasizing AI integration and talent access.
Information Services Group (ISG) ha riconosciuto 50 fornitori di servizi tecnologici e aziendali per eccezionali collaborazioni con clienti aziendali nel 2024, basandosi su un numero record di 375 presentazioni di casi studio. Una tendenza notevole mostra che il 40% delle presentazioni includeva componenti di intelligenza artificiale, segnando un incremento triplo rispetto al 2023.
Tra i fornitori riconosciuti, cinque aziende - Genpact, Hexaware, Infosys, LTIMindtree e Tech Mahindra - si sono distinte con cinque o più casi studio esemplari. Altri sette fornitori hanno ottenuto riconoscimenti per tre o quattro casi di eccellenza, tra cui Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro e WNS.
Il programma di ricerca sui casi studio di ISG, unico nel suo genere per l'esame delle partnership tra imprese e fornitori, convalida le presentazioni attraverso i clienti aziendali e informa il lavoro di consulenza di ISG. La ricerca evidenzia l'importanza crescente delle tecnologie avanzate e delle partnership strategiche nella trasformazione aziendale, con particolare attenzione all'integrazione dell'IA e all'accesso ai talenti.
Information Services Group (ISG) ha reconocido a 50 proveedores de servicios tecnológicos y empresariales por sus excepcionales compromisos con clientes empresariales en 2024, basándose en un récord de 375 presentaciones de casos de estudio. Una tendencia notable muestra que el 40% de las presentaciones incluía componentes de IA, marcando un aumento triple con respecto a 2023.
Entre los proveedores reconocidos, cinco empresas - Genpact, Hexaware, Infosys, LTIMindtree y Tech Mahindra - se destacaron con cinco o más casos de estudio ejemplares. Siete proveedores adicionales lograron reconocimiento por tres o cuatro casos destacados, incluyendo a Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro y WNS.
El programa de investigación de casos de estudio de ISG, único en examinar las asociaciones entre empresas y proveedores, valida las presentaciones a través de los clientes empresariales e informa el trabajo de asesoría de ISG. La investigación destaca la creciente importancia de las tecnologías avanzadas y las asociaciones estratégicas en la transformación empresarial, enfatizando particularmente la integración de la IA y el acceso al talento.
정보 서비스 그룹 (ISG)는 2024년 기업 고객과의 뛰어난 협력으로 50개의 기술 및 비즈니스 서비스 제공업체를 인정했으며, 이는 375건의 사례 연구 제출을 기록한 결과입니다. 주목할 만한 추세는 제출의 40%가 AI 요소를 포함하고 있다는 것으로, 2023년 대비 세 배 증가한 수치입니다.
인정된 제공업체 중 5개 회사 - Genpact, Hexaware, Infosys, LTIMindtree, Tech Mahindra -는 5건 이상의 모범 사례 연구로 두드러졌습니다. 추가로 7개의 제공업체가 3건에서 4건의 두드러진 사례로 인정받았으며, 이들에는 Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro, WNS가 포함됩니다.
ISG 사례 연구 프로그램은 기업-제공업체 파트너십을 조사하는 독특한 프로그램으로, 기업 고객을 통해 제출을 검증하고 ISG의 자문 작업에 정보를 제공합니다. 이 연구는 비즈니스 혁신에서 고급 기술 및 전략적 파트너십의 중요성이 증가하고 있음을 강조하며, 특히 AI 통합 및 인재 접근에 중점을 두고 있습니다.
Information Services Group (ISG) a reconnu 50 fournisseurs de services technologiques et commerciaux pour des engagements exceptionnels auprès de clients d'entreprise en 2024, sur la base d'un nombre record de 375 études de cas soumises. Une tendance notable montre que 40 % des soumissions comprenaient des éléments d'IA, ce qui représente une augmentation triple par rapport à 2023.
Parmi les fournisseurs reconnus, cinq entreprises - Genpact, Hexaware, Infosys, LTIMindtree et Tech Mahindra - se sont distinguées avec cinq cas d'études exemplaires ou plus. Sept autres fournisseurs ont également été reconnus pour trois à quatre cas exceptionnels, y compris Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro et WNS.
Le programme de recherche sur les études de cas d'ISG, unique en son genre pour l'examen des partenariats entre entreprises et fournisseurs, valide les soumissions par le biais des clients d'entreprise et informe le travail de conseil d'ISG. La recherche souligne l'importance croissante des technologies avancées et des partenariats stratégiques dans la transformation des entreprises, en mettant particulièrement l'accent sur l'intégration de l'IA et l'accès aux talents.
Information Services Group (ISG) hat 50 Anbieter von Technologie- und Geschäftsdienstleistungen für außergewöhnliche Engagements mit Unternehmenskunden im Jahr 2024 ausgezeichnet, basierend auf einem Rekord von 375 eingereichten Fallstudien. Ein bemerkenswerter Trend zeigt, dass 40% der Einreichungen KI-Komponenten enthielten, was einem dreifachen Anstieg im Vergleich zu 2023 entspricht.
Von den anerkannten Anbietern stachen fünf Unternehmen - Genpact, Hexaware, Infosys, LTIMindtree und Tech Mahindra - mit fünf oder mehr herausragenden Fallstudien hervor. Weitere sieben Anbieter erhielten Anerkennung für drei bis vier herausragende Fälle, darunter Accenture, Birlasoft, Mastek, Persistent Systems, Unisys, Wipro und WNS.
Das ISG-Fallstudienforschungsprogramm, das einzigartig die Partnerschaften zwischen Unternehmen und Anbietern untersucht, validiert Einreichungen durch Unternehmenskunden und informiert die Beratungsarbeit von ISG. Die Forschung hebt die wachsende Bedeutung fortschrittlicher Technologien und strategischer Partnerschaften in der Geschäftstransformation hervor, wobei insbesondere die Integration von KI und der Zugang zu Talenten betont wird.
- Record-high 375 case study submissions indicating strong market engagement
- 40% of submissions included AI components, showing significant technological advancement
- Tripled year-over-year growth in AI-related submissions
- None.
Number of program submissions highlighting AI triples year-over-year
The standout case studies for 2024 were chosen from among 375 provider submissions, the highest number ISG has ever received in an evaluation year. Forty percent of the case studies submitted for the 2024 program included AI components, more than three times the number submitted for the 2023 program.
“The case studies evaluated in 2024 highlight the importance of advanced technologies and strategic partnerships in driving business transformation," said Paul Reynolds, ISG partner and chief research officer. "Comprehensive, multi-faceted engagements that include AI have become a key factor in achieving the operational efficiency and continuous innovation enterprises are seeking.”
Many case studies evaluated for the 2024 ISG Case Study Research program also focused on integrating new technologies with existing systems and enabling timely access to skilled talent, Reynolds said.
Among the 50 providers recognized for 2024, five providers—Genpact, Hexaware, Infosys (Including Infosys BPM), LTIMindtree and Tech Mahindra—had five or more standout case studies. Seven providers—Accenture, Birlasoft Limited, Mastek Ltd, Persistent Systems, Unisys, Wipro Technologies and WNS (Holdings) Limited—had three or four case studies named as standouts.
The ISG Case Study Research program is the only one of its kind that examines how enterprises partner with providers to uncover deep insights into factors common across the most successful digital programs.
Case study submissions are accepted on an ongoing basis and are independently validated by the enterprise client. Standouts are identified and selected by an independent ISG research review committee based on the objectives, solutions and outcomes achieved in the partnerships.
ISG Case Study Research informs the firm’s advisory work with enterprise clients, to both identify providers qualified to provide in-scope services, and to recommend those that should be considered as sourcing partners. The case studies also form the basis for the ISG Paragon Awards, which recognize the ongoing transformation of sourcing industry partnerships through new approaches and technologies.
For more information about the ISG Case Study Research program, visit the program website or contact ISG.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978 518 4520
isg@matternow.com
Source: Information Services Group, Inc.
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