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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Apexon, a digital-first technology services company, has been recognized as a Leader in the 2024 ISG Provider Lens™ reports for both Generative AI Services and Advanced Analytics and AI Services. The evaluation, which covered over 75 service providers, highlighted Apexon's expertise in multiple quadrants including Strategy & Consulting Services and Development & Deployment Services for GenAI.
The company's strengths include strategic advisory for scalable GenAI adoption, accelerated AI deployment with tailored pilots, and rapid ROI delivery through their speed-to-value approach. Their innovative Genysys platform and strong partnerships enable seamless deployment and continuous optimization.
In the Advanced Analytics report, Apexon was recognized for excellence in Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. The company's capabilities in providing real-time insights, compliance-driven AI solutions, and predictive analytics through customizable frameworks were particularly noted.
Information Services Group (ISG) has released a new report highlighting significant changes in North American manufacturing. The report reveals manufacturers are heavily investing in AI and ML technologies to compete in a changing market landscape.
Companies are transforming their operations by implementing AI-enabled tools for product design, rapid prototyping, and production efficiency. The shift includes new business models offering subscription and pay-per-use options, alongside increased focus on after-sales services.
Key challenges addressed include cybersecurity threats, particularly in operational technology systems, and supply chain resilience. Manufacturers are adopting cloud-based supply chain management, advanced analytics, and real-time IoT tracking to prevent disruptions. Some are also relocating production to nearby countries like Mexico.
The report evaluates 35 providers across five quadrants, with companies like Accenture, Capgemini, and IBM Consulting named as leaders. Capgemini earned recognition as the global ISG CX Star Performer for 2024 in Manufacturing Industry Services.
Apexon, a digital-first technology services company, has been recognized as a Leader in the 2024 ISG Provider Lens™ reports for both Generative AI Services and Advanced Analytics and AI Services. The evaluation, which covered over 75 service providers, highlighted Apexon's expertise in multiple quadrants.
In the Generative AI Services Report, Apexon was named a Leader in Strategy & Consulting Services and Development & Deployment Services. The company's strengths include strategic advisory for scalable GenAI adoption, accelerated AI deployment, and rapid ROI delivery through their innovative Genysys platform.
For the Advanced Analytics and AI Services Report, Apexon achieved Leadership positions in Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. The company was recognized for empowering organizations with real-time insights, compliance-driven AI solutions, and predictive analytics through customizable frameworks.
Information Services Group (ISG) has released a new report highlighting the growing impact of generative AI (GenAI) and intelligent automation in European enterprises. The study reveals that GenAI and agentic process automation are driving demand for responsible AI frameworks, particularly in automotive, healthcare, finance, and retail sectors.
Organizations are moving towards comprehensive automation solutions, with service providers integrating GenAI capabilities into automation use cases. However, European enterprises are taking a more cautious approach compared to North America due to strict regulations like the EU AI Act and GDPR. The emergence of agentic AI is enabling advanced applications in customer service, employee onboarding, and supply chain management.
The report evaluates 39 providers across 3 quadrants, with Accenture, Capgemini, Tietoevry Tech Services, T-Systems, and Wipro named as Leaders in three quadrants. Persistent Systems was recognized as the global ISG CX Star Performer for 2024.
Information Services Group (ISG) reports growing adoption of public cloud services in Brazil, driven by generative AI initiatives and cost optimization needs. The 2024 ISG Provider Lens™ Multi Public Cloud Services report highlights that while GenAI adoption is primarily to chatbots, companies are increasingly partnering with service providers to navigate implementation challenges and control costs.
Major cloud providers (AWS, Azure, Google Cloud, Oracle) have expanded their partner networks and are focusing on AI education. Companies are engaging with cloud consulting providers to build optimized multi-cloud environments that balance performance, cost efficiency, and data sovereignty. FinOps services and cloud optimization have become key focus areas, with providers helping establish financial controls and governance frameworks.
The report evaluates 35 providers across five quadrants, naming several companies as Leaders, including Accenture, Capgemini, Dedalus, Kyndryl, Skyone, and TIVIT in three quadrants each.
Information Services Group (ISG) has released new research reports highlighting how European enterprises are embracing cognitive AI to transform their operations and decision-making processes. The 2024 ISG Provider Lens™ Advanced Analytics and AI Services reports reveal that companies are increasingly adopting an AI-first approach, treating data as a strategic asset to address industry challenges, supply chain disruptions, and economic uncertainties.
The reports evaluate 53 large and midsize providers and 25 specialist providers across various service quadrants. Key trends include the growing importance of AI ethics and compliance, the emergence of specialist providers offering responsible AI solutions, and increased development of verticalized AI solutions. The analytics services market is experiencing continued growth, driven by technologies like generative AI, with providers developing innovative frameworks and customizable solutions for automating AI insights.
Notable Leaders in multiple quadrants include Accenture, Capgemini, Cognizant, and several other major firms, while DXC Technology earned recognition as the global ISG CX Star Performer for 2024.
Information Services Group (ISG) has released a new report highlighting how U.S. enterprises are transforming their business services automation through AI advancements. The 2024 ISG Provider Lens™ study reveals that companies are increasingly leveraging generative AI (GenAI) for enhanced customer service, IT support, and business operations.
The report identifies key trends including the adoption of vision-language models (VLMs), small language models (SLMs), and retrieval-augmented generation (RAG) to customize GenAI for specific business needs. U.S. companies are actively implementing low-code/no-code platforms to accelerate automation development, with applications ranging from automated software updates to AI-powered customer service solutions.
The study evaluates 40 providers across three quadrants, naming several companies as Leaders, including Accenture, Capgemini, Cognizant, HCLTech, Infosys, LTIMindtree, TCS, Tech Mahindra, and Wipro in all three categories.
Information Services Group (ISG) has initiated a comprehensive research study on cybersecurity service providers, focusing on those helping enterprises and U.S. public sector organizations manage AI integration and digital asset protection. The study will result in the ISG Provider Lens™ Cybersecurity – Services and Solutions report, covering eight regions including Australia, Brazil, France, Germany, Switzerland, the UK, the US, and the US public sector.
The research will examine nine quadrants for enterprise services, including Identity and Access Management, Data Leakage Prevention, Extended Detection and Response, and Security Service Edge. For the U.S. public sector, three specific quadrants will be evaluated. The study involves surveys distributed to over 350 cybersecurity providers for enterprise markets and 46 providers for U.S. public sector services.
The report, scheduled for release in July 2025, will address the evolving cybersecurity landscape, including challenges from AI-powered threats and new regulatory requirements like the NIS 2 Directive.
Information Services Group (ISG) has released a new report highlighting significant transformations in the telecom, media and entertainment (TME) industry across EMEA. The research reveals that AI adoption, cloud migration, and 5G deployment are driving major changes in the sector.
The report emphasizes that streaming wars are intensifying, with telecom operators expanding into media content and delivery. Companies are pursuing strategic mergers, divesting non-core assets, and exploring new revenue models including gaming and interactive content. The implementation of 5G standalone networks and content super-aggregator platforms is reshaping service delivery models.
Against the backdrop of new EU regulations concerning content quotas, data protection, and algorithmic transparency, TME companies are leveraging AI, 5G, and edge computing to offer simplified, all-in-one platforms. The report evaluates 54 providers across four quadrants, with Accenture emerging as a leader in all categories.
Information Services Group (ISG) has released its 2024 Provider Lens™ Insurance Services report for Europe, highlighting how AI is revolutionizing the insurance industry. The report indicates that unpredictable global conditions and advancing AI technologies are fundamentally changing risk landscapes and insurer relationships in Europe.
The research emphasizes that AI has evolved from concept to transformative force, with applications in data-driven agent profiling, predictive health analytics, and fraud detection. Service providers are offering specialized solutions for personalization and integrating AI/ML to enhance claims processing, policy administration, and customer service.
The report evaluates 55 providers across five quadrants, with companies like Accenture, Cognizant, Genpact, TCS, and Tech Mahindra named as Leaders in three quadrants each. The study highlights that while managed services remain important, providers are expanding into system integration and IT advisory services, leveraging technologies like conversational AI to improve customer engagement.
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