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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for South America, recognizing innovative technology partnerships and AI implementation. The program received over 80 applications from 27 service providers. Winners were selected by an independent panel and announced at an awards gala in São Paulo. Categories included Excellence (won by Cadastra with Gerdau), AI Pacesetter (FCamara with Ipsos), Innovation (Vericode with B3 Brasil), Transformation (Unisys with Heineken), Workplace of the Future (Nava with CPFL Energia), and ESG (Dadosfera with SBM Offshore).
Information Services Group (ISG) has initiated two research studies focusing on service providers supporting Duck Creek and Guidewire, the leading property and casualty (P&C) insurance platforms. The studies will result in comprehensive reports scheduled for April 2025, evaluating providers' capabilities in policy administration, billing, claims, and digital innovation.
ISG has distributed surveys to over 40 service providers worldwide, assessing their expertise in platform implementation, customization, data migration, system integration, and managed services. The research emphasizes providers' domain expertise, including knowledge of local regulations, and their ability to configure platforms to specific business needs.
Information Services Group (ISG) has initiated a comprehensive research study examining providers in the SAP services ecosystem. The study will result in the ISG Provider Lens™ reports, 'SAP Ecosystem 2025,' scheduled for April 2025 release. The research focuses on SAP's enhanced AI capabilities, including its recent WalkMe acquisition, and the transition to S/4HANA ahead of ECC's 2027 sunset.
The study encompasses nine key quadrants, covering areas from system transformation and managed services to AI implementation and FinOps. ISG has distributed surveys to over 250 providers across global markets, including Asia Pacific, Brazil, Germany, UK, and US.
According to a new ISG Market Lens™ study, 65% of enterprises are utilizing managed service providers (MSPs) for their generative AI initiatives, while 35% are developing capabilities in-house. The main drivers for MSP engagement include acquiring expertise, addressing capability limitations, and accelerating projects. The study, which surveyed 201 G2000 executives, reveals that enterprises spend an average of $2.6 million per GenAI use case, with spending expected to increase by 50% in 2025. A significant 45% of enterprises cite skills shortage as their top challenge, driving the need for external support. Companies building in-house capabilities primarily do so due to specialized knowledge and unique business requirements.
Information Services Group (ISG) has launched a research study examining providers in the modern procurement services ecosystem. The study will result in the ISG Provider Lens™ report 'Procurement Services 2025', scheduled for April 2025. The report will evaluate providers focusing on enterprise procurement services, data-driven decision making, and procurement optimization.
ISG has distributed surveys to 50 procurement service providers globally. The study will analyze three key quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services, and Supplier Management and Contract Lifecycle Services. The research emphasizes the integration of AI and GenAI in procurement processes, focusing on cost reductions, sustainability, and business model innovation.
Information Services Group (ISG) reported Q3 2024 results with revenues of $61.3 million, down 15% year-over-year. The company posted net income of $1.1 million, with GAAP EPS of $0.02 and adjusted EPS of $0.05. Adjusted EBITDA was $7.1 million, representing an 11.6% margin. Notable events include the sale of its automation unit to UST for $27 million and strong cash flow from operations of $8.8 million. For Q4 2024, ISG guides revenues between $57-58 million and adjusted EBITDA of $6-7 million. The company declared a quarterly dividend of $0.045 per share.
Information Services Group (ISG) reports widespread adoption of Generative AI (GenAI) in Brazil's application development sector in 2024. Companies are leveraging GenAI to enhance software development productivity, quality, and delivery time without increasing budgets. While GenAI adds new tasks and may not reduce total development costs, it's already showing productivity gains.
The technology enables voice-interface requirements gathering, code generation through prompts, and automated testing. However, human expertise remains essential for defining software functionality, architecture, and business rules. Brazilian companies are carefully evaluating GenAI implementation through proof of concept projects, considering privacy, security, compliance, and legal responsibilities.
Information Services Group (ISG) has initiated a research study examining digital innovation service providers in Brazil. The study will result in the ISG Provider Lens™ Digital Business Innovation Services 2025 report, scheduled for February 2025 release. The research will evaluate providers across four quadrants: Digital Transformation Services for Large Accounts, Digital Transformation Services for Midmarket, Customer Journey Services, and Extended Reality Services.
The study will analyze how providers leverage emerging technologies like AI, blockchain, and IoT to address complex business challenges. ISG has distributed surveys to over 65 providers serving the Brazilian market. The report aims to help enterprise buyers evaluate vendor relationships and available offerings, while supporting ISG advisors in recommending providers to clients.
Information Services Group (ISG) has announced a new research study examining providers of Global Capability Center (GCC) services. The ISG Provider Lens™ report, scheduled for February 2025, will evaluate providers offering process reengineering, benchmarking, and digital transformation services for GCCs. The study focuses on two key quadrants: GCC Design and Setup and Optimization and Enhancement.
The research reveals that companies are increasingly establishing GCCs to access specialized talent and cutting-edge technologies. According to an ISG Market Lens™ study, cost savings and talent access are the primary drivers for GCC establishment. ISG has distributed surveys to over 35 GCC service providers worldwide, examining their capabilities in helping enterprises design, launch, and optimize GCC performance.
According to ISG's Star of Excellence™ CX Insights Report, enterprise buyers rated their customer experience slightly higher in Q3, with the overall score increasing to 75.1 from 75.0 year-over-year. Providers scored highest in Governance and Compliance across all regions, while Innovation and Thought Leadership received the lowest ratings.
Regional analysis shows Asia Pacific leading with the highest average CX score (78.06), followed by Americas (77.78) and EMEA (77.32). BPO services received higher CX scores than ITO services across regions. Among emerging technologies, cloud native services rated highest, while GenAI services received the lowest average CX score despite high market interest.
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