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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting how enterprises are transforming their Global Capability Centers (GCCs) into strategic digital hubs. The 2025 ISG Provider Lens™ report reveals that GCCs are evolving beyond traditional cost-saving operations into centers of excellence for AI-enabled automation, analytics, and cybersecurity.
Companies are increasingly adopting cloud-first architectures for their GCCs, with many service providers forming alliances with hyperscalers and tech startups. The report identifies multiple GCC setup options, including greenfield projects, build-operate-transfer arrangements, and multi-location hybrid models.
According to ISG, GCCs are expected to become autonomous, AI-driven decision-making units within this decade, with agentic AI analyzing processes and GenAI supporting activities like financial forecasting. The report evaluates 28 providers, naming Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, and TCS as Leaders in multiple categories.
ISG (Nasdaq: III) reports strong Q1 2024 performance in European IT and business services, with combined market ACV reaching a record $9.1 billion, up 23% year-over-year. The growth was driven by both managed services (up 13% to $4.4 billion) and XaaS (up 34% to $4.7 billion).
Key highlights include:
- 279 managed services contracts signed, including three mega deals
- ITO grew 26% to $3.5 billion
- BPO declined 40% to $530 million
- ER&D services increased 52% to $377 million
Geographically, France led with 86% growth, followed by DACH at 35.5%. However, ISG warns of potential market volatility due to U.S. tariffs and possible retaliatory measures, which could lead to longer decision cycles and reduced discretionary spending, particularly in manufacturing, retail, automotive, and financial services sectors.
Information Services Group (ISG) (Nasdaq: III) has initiated a comprehensive research study examining enterprise service management (ESM) providers and solutions. The study will result in two ISG Provider Lens™ reports: one focusing on ESM Services in the U.S. market and another on ESM Software globally, both scheduled for September release.
The research encompasses over 140 U.S. ESM service providers and 40 global software providers, evaluating their capabilities across multiple quadrants including Consulting and Advisory Services, Implementation and Integration Services, and Managed Services for Converged IT and Business Operations. The software report will assess Enterprise Service and Workflow Management Platforms.
ESM has evolved from IT service management (ITSM) to now cover various business functions like HR, finance, operations, and customer service. Providers are developing AI-driven decision engines to optimize workflows, enhance predictive analytics, and streamline service orchestration between business and IT operations.
ISG Index™ reports strong Q1 2024 performance in global IT and business services, with combined market ACV up 18% to record $28.8 billion. XaaS segment reached record $18.4 billion (up 30%), while managed services grew 2% to $10.5 billion.
Key highlights include record IaaS reaching $13.9 billion (up 34%), with top three hyperscalers accounting for 75% of ACV. SaaS achieved best quarter ever at $4.5 billion (up 19%). IT outsourcing grew 12% to $7.8 billion, while BPO declined 39% to $1.5 billion.
For 2025, ISG presents two scenarios based on tariff uncertainty: Optimistic case projects 18% XaaS growth and 1.3% managed services growth. Conservative scenario estimates 15% XaaS growth and -2.4% managed services decline if tariff uncertainty extends.
Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study focusing on AI-Driven Application Development Management (ADM) services. The study will evaluate providers integrating generative AI into their application development portfolios, with results to be published in October 2025.
The research will assess over 125 ADM service providers across six key quadrants: Application Development Outsourcing, Application Development Projects, Application Managed Services (GSIs), Application Managed Services (SIs), Application Quality Assurance, and Continuous Testing Specialists.
The study emphasizes providers' capabilities in implementing AI-enhanced tools for streamlining development activities, including requirements analysis, design, and coding. The research will cover markets in the U.S., Brazil, Europe, and Asia Pacific regions, focusing on providers that deliver measurable business outcomes through GenAI and intelligent agents integration.
Information Services Group (ISG) reports enterprises are increasingly adopting AI-powered software platforms for smarter IT management, according to their latest research. Through 2026, ISG projects 40% of enterprises will fund AIOps strategies to streamline operations and optimize resources.
The research highlights the growing importance of AI in IT management across several key areas:
- AIOps and holistic observability for real-time monitoring and issue prediction
- GenAI-driven tools for incident management and resource allocation by 2027
- FinOps adoption, with 20% of enterprises expected to invest in coordinated IT-finance efforts through 2026
ISG's 2025 Buyers Guide evaluated 43 providers across five platform categories. Key leaders emerged: Splunk led in IT Operations Management, Dynatrace in AIOps, Datadog in FinOps, and ServiceNow dominated both IT Observability and IT Service Management categories.
Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has scheduled the release of its first-quarter financial results for Thursday, May 8, 2025, at approximately 4:15 p.m. ET.
The company will host a conference call with investors and analysts on Friday, May 9, at 9 a.m. ET. U.S. participants can dial +1 (800) 715-9871, while international participants should call +1 (646) 307-1963, using security code 9414856. Participants are advised to dial in five minutes before the start time. The call recording will be available on ISG's investor relations page for about four weeks afterward.
Information Services Group (ISG) (Nasdaq: III) Australia has achieved Great Place to Work Certification™ for the fourth consecutive year, based on a confidential employee survey conducted by the Great Place To Work® Institute. The certification reflects strong workplace culture metrics, with 77% of employees rating it as a great place to work - an 8% increase year-over-year.
With nearly 70 professionals in Australia, ISG provides advisory services across Asia Pacific in AI strategy, sourcing solutions, managed governance, risk assessment, benchmarking, and operations design. The survey, which had 88% employee participation, highlighted positive feedback regarding workplace safety, fair treatment, flexibility, and collaborative culture.
Information Services Group (ISG) predicts that traditional Product Information Management (PIM) systems will transform into AI-enabled Product Experience Management (PXM) platforms within two years. This evolution aims to optimize product experience and intelligence across all touchpoints.
According to ISG's research, most organizations manage over five sources of product information, often using manual methods like spreadsheets. The shift towards PXM is driven by the need for intelligent processes using AI, machine learning, and analytics. By 2028, ISG forecasts that 25% of PIM and PXM providers will merge their products with Product Lifecycle Management (PLM) solutions.
The research evaluated 51 software providers across six categories, with notable leaders including Informatica for PIM Platform and Manufacturing, Akeneo for PXM Retail, Pendo for Product Intelligence, and SAP for PLM.
Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting how Brazilian enterprises are leveraging generative AI and advanced technologies to enhance their marketing strategies. The 2025 ISG Provider Lens™ Martech Service Providers report reveals that GenAI is transforming both internal operations and consumer interactions in digital marketing environments.
The report emphasizes that Brazilian martech firms' innovation is facilitating rapid GenAI adoption, attracting foreign companies to acquire local providers. As e-commerce expands, enterprises are focusing on establishing strong digital presence, particularly with Google's planned discontinuation of third-party cookies. Companies are utilizing GenAI for faster marketing content production and ad placement optimization.
The study identifies several market leaders, with Accenture Song, Brivia, and Monks leading across all three evaluated quadrants: Digital Presence and Digital Ads, Digital Experience, and Analytics and Intelligence.
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