Welcome to our dedicated page for Teleperformance news (Ticker: TLPFY), a resource for investors and traders seeking the latest updates and insights on Teleperformance stock.
Teleperformance, a global leader in digital business services, offers advanced technology blended with human empathy for enhanced customer care. The company provides front-office customer care, back-office functions, Trust and Safety services, collections, interpreting, localization, visa services, and more. With over 410,000 employees speaking 300 languages, Teleperformance aims to deliver simpler, faster, and safer business outcomes for the world's biggest brands. They leverage AI to empower organizations and have recently launched the AI Maturity Assessment Toolkit and TP Configuration platform to enhance business processes.
Teleperformance, a global leader in digital business services, has achieved Great Place To Work® certification in 69 countries, covering 97% of its workforce. The certification is based on a Trust Index™ survey completed by over 200,000 employees, assessing satisfaction across key areas such as credibility, respect, fairness, and camaraderie.
The company's success is attributed to its comprehensive leadership development programs, AI training for enhanced customer experience, and employee wellbeing initiatives. Teleperformance's workplace culture received high marks, featuring sports clubs and the annual For Fun Festival talent competition.
Daniel Julien, Chairman and co-CEO, emphasized the company's 46-year history of innovation in service offerings and workplace culture, driven by continuous employee engagement and feedback.
Teleperformance, a leader in digital business services, has been awarded the Gold Award at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution. This innovative technology enhances back-office operations, improving customer experience and operational performance. The comprehensive platform optimizes the lifecycle of customer experts, consolidating processes into a single sign-on system. Clients report up to 35% faster turnaround times and reduced customer escalations, leading to more personalized and empathetic customer care. The solution has been adopted across diverse industries, including banking, healthcare, travel, and technology.
Teleperformance announced a partnership with Kore.ai, designating them as a platinum partner, to enhance customer engagement through advanced AI solutions. Teleperformance will utilize Kore.ai's XO Platform V11.0 to implement conversational AI technologies, aiming to improve customer experience and enterprise automation. TP Infinity, the digital services division of Teleperformance, will spearhead this initiative, leveraging a no-code platform that supports generative AI and LLMs. With a global team of over 3,000 specialists in 20 countries, TP Infinity focuses on creating personalized, seamless customer interactions. This strategic collaboration is expected to drive significant competitive advantage for Teleperformance's clients.
Teleperformance, a global leader in digital business services, has been honored by HP with the Sustainable Impact Global Leader award in the Customer Care Center category. Announced on May 28, 2024, this award recognizes Teleperformance's commitment to renewable energy, ethics, diversity, equity, and inclusion. This accolade highlights the company's positive contributions to communities, clients, and the environment. Teleperformance was the only supplier to receive this award, underscoring its role as a valuable partner in HP's Customer Support and Services Delivery. The company supports HP customers through a team of over 800 agents across four countries, providing inbound voice and chat services.
Teleperformance, a global leader in digital business services, has been named a General Motors 2023 Supplier of the Year. The award recognizes companies that exceeded GM's expectations and made notable contributions to GM's transformation. Teleperformance was selected based on its performance, innovation, cultural alignment with GM's values, and commitment to achieving GM's ambitious goals.
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