Teleperformance receives gold award for best AI-driven tech innovation
Teleperformance, a leader in digital business services, has been awarded the Gold Award at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution. This innovative technology enhances back-office operations, improving customer experience and operational performance. The comprehensive platform optimizes the lifecycle of customer experts, consolidating processes into a single sign-on system. Clients report up to 35% faster turnaround times and reduced customer escalations, leading to more personalized and empathetic customer care. The solution has been adopted across diverse industries, including banking, healthcare, travel, and technology.
- Teleperformance received a Gold Award for their AI-driven digital solution.
- The AI solution enhances back-office operations, leading to a 35% faster turnaround time.
- Clients report significant reductions in customer escalations and more personalized care.
- The platform consolidates processes, providing a 360-degree view of customer expert performance.
- Successful adoption of the solution across various industries including banking, healthcare, travel, and technology.
- None.
Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance
Teleperformance's AI-driven digital solution is a comprehensive, scalable platform designed to manage the entire lifecycle of customer experts and optimize operational performance. The integrated suite of applications enhances back-office operations, leading to superior and more empathetic customer care. By consolidating disparate processes into a single sign-on platform, the solution provides a holistic, 360-degree view of customer experts' performance, operational efficiency, and customer interactions.
Clients utilizing the solution have reported substantial improvements to their customer care programs, including up to
The back-office solution has been successfully adopted across a variety of industries including banking, financial services and insurance, healthcare, travel, retail, and technology; as well as critical services such as trust and safety.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com.
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SOURCE Teleperformance
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