Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Teleperformance announced a partnership with Kore.ai, designating them as a platinum partner, to enhance customer engagement through advanced AI solutions. Teleperformance will utilize Kore.ai's XO Platform V11.0 to implement conversational AI technologies, aiming to improve customer experience and enterprise automation. TP Infinity, the digital services division of Teleperformance, will spearhead this initiative, leveraging a no-code platform that supports generative AI and LLMs. With a global team of over 3,000 specialists in 20 countries, TP Infinity focuses on creating personalized, seamless customer interactions. This strategic collaboration is expected to drive significant competitive advantage for Teleperformance's clients.
- Teleperformance named platinum partner of Kore.ai.
- Utilization of Kore.ai's XO Platform V11.0 for enhanced customer engagement.
- No-code platform supporting generative AI and LLMs.
- TP Infinity's team includes over 3,000 specialists across 20 countries.
- Focus on personalized, seamless customer experiences.
- Strategic collaboration expected to drive competitive advantage.
- Potential for increased operational expenses due to the integration of advanced AI technologies.
- Dependency on Kore.ai's platform may pose a risk if the technology doesn't perform as expected.
As a global reseller and managed services partner of Kore.ai, Teleperformance and its digital services arm TP Infinity will leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to deploy conversational AI solutions to help organizations transform their customer engagement.
TP Infinity combines technology innovation with expert conversation design, guided by a team of specialists certified by the Conversational Design Institute. This holistic approach ensures advanced automation and the crafting of meaningful, customer-centric dialogue. Backed by our CX strategy consultants, TP Infinity helps clients leverage Kore.ai's award-winning platform, ensuring personalized, seamless experiences that drive competitive advantage.
Kore.ai's enterprise-grade, no-code platform will enable TP Infinity to build advanced virtual assistants that are powered by generative AI and large language models (LLMs) for meeting the unique needs of their customers around use cases involving customer experience, enterprise automation, personalized solutions based on user experience.
TP Infinity comprises of a diverse team of more than 3,000 consultants, data lovers, tech enthusiasts, creative masterminds and operations gurus operating in 20 countries across
To learn more about TP Infinity, visit www.tpinfinity.com.
To learn more about Kore.ai, visit www.kore.ai.
About Kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company's innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com. Follow us on X (Twitter): @teleperformance
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SOURCE Teleperformance
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