Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas as part of its growth strategy to accelerate AI development and reinvent customer experience
Teleperformance (TP) has announced a strategic partnership with Sanas, a Real-Time Speech Understanding technology provider, including a $13 million equity investment in Sanas' Series B funding round. TP becomes the exclusive reseller of Sanas' technology to major global companies across various industries.
The partnership aims to enhance customer experience by implementing Sanas' speech understanding platform, which helps soften TP Experts' accents to align with clear spoken English. Initial client programs using the technology have demonstrated improved customer satisfaction, increased first-call resolution, reduced handling time, and higher sales conversion rates.
As part of the collaboration, TP will assist in enhancing Sanas' speech understanding model, particularly for TP Experts in India, Philippines, Latin America, Africa, and Asia. This partnership aligns with TP's AI growth strategy to develop and implement advanced AI tools for simpler, faster, and more empathetic customer solutions.
Teleperformance (TP) ha annunciato una partnership strategica con Sanas, un fornitore di tecnologia per la comprensione del linguaggio in tempo reale, inclusivo di un investimento azionario di 13 milioni di dollari nel round di finanziamento di Serie B di Sanas. TP diventa il rivenditore esclusivo della tecnologia di Sanas per importanti aziende globali in vari settori.
La partnership mira a migliorare l'esperienza del cliente implementando la piattaforma di comprensione del linguaggio di Sanas, che aiuta ad ammorbidire gli accenti degli esperti di TP per allinearsi a un inglese parlato chiaro. I programmi iniziali dei clienti che utilizzano la tecnologia hanno dimostrato un miglioramento della soddisfazione del cliente, un aumento della risoluzione al primo contatto, una riduzione del tempo di gestione e tassi di conversione delle vendite più elevati.
Come parte della collaborazione, TP assisterà nel miglioramento del modello di comprensione del linguaggio di Sanas, in particolare per gli esperti di TP in India, Filippine, America Latina, Africa e Asia. Questa partnership si allinea con la strategia di crescita dell'IA di TP per sviluppare e implementare strumenti di IA avanzati per soluzioni clienti più semplici, rapide e più empatiche.
Teleperformance (TP) ha anunciado una asociación estratégica con Sanas, un proveedor de tecnología de comprensión del habla en tiempo real, incluyendo una inversión de capital de 13 millones de dólares en la ronda de financiación de Serie B de Sanas. TP se convierte en el revendedor exclusivo de la tecnología de Sanas para importantes empresas globales en diversas industrias.
La asociación tiene como objetivo mejorar la experiencia del cliente implementando la plataforma de comprensión del habla de Sanas, que ayuda a suavizar los acentos de los expertos de TP para alinearse con un inglés hablado claro. Los programas iniciales de clientes que utilizan la tecnología han demostrado una mejora en la satisfacción del cliente, un aumento en la resolución en la primera llamada, una reducción en el tiempo de manejo y tasas de conversión de ventas más altas.
Como parte de la colaboración, TP ayudará a mejorar el modelo de comprensión del habla de Sanas, particularmente para los expertos de TP en India, Filipinas, América Latina, África y Asia. Esta asociación se alinea con la estrategia de crecimiento de IA de TP para desarrollar e implementar herramientas avanzadas de IA para soluciones al cliente más simples, rápidas y empáticas.
텔레퍼포먼스 (TP)는 실시간 음성 이해 기술 제공업체인 Sanas와 전략적 파트너십을 발표하며, Sanas의 시리즈 B 자금 조달 라운드에 1,300만 달러의 지분 투자를 포함했습니다. TP는 다양한 산업의 주요 글로벌 기업에 Sanas 기술의 독점 재판매자가 됩니다.
이 파트너십은 Sanas의 음성 이해 플랫폼을 구현하여 고객 경험을 향상시키는 것을 목표로 하며, TP 전문가의 억양을 부드럽게 하여 명확한 영어 발음에 맞추도록 돕습니다. 이 기술을 사용하는 초기 고객 프로그램들은 고객 만족도 향상, 첫 통화 해결 증가, 처리 시간 감소 및 높은 판매 전환율을 보여주었습니다.
협력의 일환으로, TP는 인도, 필리핀, 라틴 아메리카, 아프리카 및 아시아의 TP 전문가를 위해 Sanas의 음성 이해 모델을 개선하는 데 도움을 줄 것입니다. 이 파트너십은 고객 솔루션을 더 간단하고 빠르며 공감할 수 있도록 하기 위한 TP의 AI 성장 전략과 일치합니다.
Teleperformance (TP) a annoncé un partenariat stratégique avec Sanas, un fournisseur de technologie de compréhension de la parole en temps réel, comprenant un investissement en actions de 13 millions de dollars dans le tour de financement de série B de Sanas. TP devient le revendeur exclusif de la technologie de Sanas pour les grandes entreprises mondiales dans divers secteurs.
Ce partenariat vise à améliorer l'expérience client en implémentant la plateforme de compréhension de la parole de Sanas, qui aide à adoucir les accents des experts de TP afin de s'aligner sur un anglais parlé clair. Les premiers programmes clients utilisant la technologie ont démontré une amélioration de la satisfaction client, une augmentation de la résolution dès le premier appel, une réduction du temps de traitement et des taux de conversion des ventes plus élevés.
Dans le cadre de cette collaboration, TP aidera à améliorer le modèle de compréhension de la parole de Sanas, en particulier pour les experts de TP en Inde, aux Philippines, en Amérique Latine, en Afrique et en Asie. Ce partenariat s'inscrit dans la stratégie de croissance en IA de TP pour développer et mettre en œuvre des outils d'IA avancés pour des solutions client plus simples, plus rapides et plus empathiques.
Teleperformance (TP) hat eine strategische Partnerschaft mit Sanas, einem Anbieter von Echtzeit-Spracherkennungstechnologien, angekündigt, einschließlich einer Beteiligungsinvestition von 13 Millionen Dollar in die Serie-B-Finanzierungsrunde von Sanas. TP wird der exklusive Wiederverkäufer von Sanas' Technologie für große globale Unternehmen in verschiedenen Branchen.
Das Ziel der Partnerschaft ist es, das Kundenerlebnis zu verbessern, indem die Spracherkennungsplattform von Sanas implementiert wird, die dabei hilft, die Akzente der TP-Experten zu mildern, um sich an klares gesprochenes Englisch anzupassen. Erste Kundenprogramme, die die Technologie nutzen, haben eine verbesserte Kundenzufriedenheit, eine erhöhte Erstkontaktlösung, reduzierte Bearbeitungszeiten und höhere Verkaufsumwandlungsraten gezeigt.
Im Rahmen der Zusammenarbeit wird TP helfen, das Spracherkennungsmodell von Sanas zu verbessern, insbesondere für TP-Experten in Indien, den Philippinen, Lateinamerika, Afrika und Asien. Diese Partnerschaft steht im Einklang mit der Wachstumsstrategie von TP im Bereich KI, um fortschrittliche KI-Tools für einfachere, schnellere und empathischere Kundenlösungen zu entwickeln und umzusetzen.
- Strategic acquisition of exclusive reseller rights for Sanas' technology
- $13 million strategic investment in growing AI technology
- Initial programs show improved customer satisfaction and operational metrics
- Enhanced capability to serve customers in 300 languages across 170 countries
- None.
- Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base
- TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands
- TP makes equity investment of approximately
$13 million - Close working partnership established to help enhance Sanas' speech understanding model
"Our new strategic partnership with Sanas is part of our AI growth strategy that will allow us to develop and implement advanced AI tools to reinvent customer experience by bringing high-touch, high-tech solutions to clients that are simpler, faster, more empathetic and safer," said Thomas Mackenbrock, TP Group Deputy Chief Executive Officer, who will serve on Sanas' customer advisory board as part of the partnership. "We are committed to advancing our AI capabilities to drive value through cutting-edge innovation to deepen human connections, and this partnership with Sanas supports that roadmap."
More Meaningful Connections at Scale
TP Experts blend the best of advanced technology with human empathy to deliver enhanced customer experience that is simpler, faster, and safer for the world's biggest brands and their customers in 300 languages and dialects to customers across 170 countries. Leveraging Sanas' patented Real-Time Speech Understanding platform allows organizations to overcome communication barriers by softening TP Experts' accents to more closely align with clear spoken English. Additionally, it helps TP Experts deliver even more exceptional customer experiences on behalf of clients by breaking down communication barriers and empowering Experts to develop more meaningful customer connections that enhance empathy and trust at scale.
Initial client programs where TP Experts have used Sanas technology have seen strong results, including a lift in customer satisfaction, an increase in first-call resolution, lower average handling time and higher sales conversion across a variety of industries.
"We believe that care is inherently human-to-human," said Sharath Keshava Narayana, President and Co-Founder of Sanas. "Our partnership with TP is a testament to Sanas' mission of empowering human connections. By combining TP's expertise with our Speech AI platform, we are strengthening the relationship between customers and agents - while scaling it at an unprecedented level."
Through this collaboration, TP will also work closely with Sanas to enhance its AI platform capabilities by training the model to better adapt speech understanding for TP Experts in
ABOUT SANAS
Sanas is a leader in providing Real-Time Speech Understanding powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and free-forever Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Maxim Serebryakov, CTO Shawn Zhang, and COO Sharath Keshava Narayana. To learn more, visit Sanas.ai.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP) (ISIN: FR0000051807) (Reuters: TEPRF.PA) (Bloomberg: TEP.FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com.
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SOURCE Teleperformance
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