Teleperformance Earns Great Place To Work® certification in 69 countries
Teleperformance, a global leader in digital business services, has achieved Great Place To Work® certification in 69 countries, covering 97% of its workforce. The certification is based on a Trust Index™ survey completed by over 200,000 employees, assessing satisfaction across key areas such as credibility, respect, fairness, and camaraderie.
The company's success is attributed to its comprehensive leadership development programs, AI training for enhanced customer experience, and employee wellbeing initiatives. Teleperformance's workplace culture received high marks, featuring sports clubs and the annual For Fun Festival talent competition.
Daniel Julien, Chairman and co-CEO, emphasized the company's 46-year history of innovation in service offerings and workplace culture, driven by continuous employee engagement and feedback.
- Great Place To Work® certification achieved in 69 countries
- 97% of employees work in certified locations
- Over 200,000 employees participated in the Trust Index™ survey
- High marks received for work culture and employee satisfaction
- Comprehensive leadership development programs implemented
- AI training provided to enhance customer experience
- None.
Leadership development programs, training employees on AI to enhance customer experience and wellbeing programs enable
"People are the heart and soul of a company's culture, and I applaud Teleperformance for its ongoing efforts to solicit confidential and independent feedback from employees to continuously fuel its transformation as a business services company that cares for the professional growth and wellbeing of its people," Michael Bush, CEO of Great Place To Work, commented. "I am pleased to congratulate Teleperformance on this outstanding global Great Place To Work accomplishment this year."
More than 200,000 Teleperformance employees worldwide completed the trusted, anonymous Trust Index™ survey conducted the Great Place to Work Institute. The survey assesses employee satisfaction across key areas, including credibility, respect, fairness and camaraderie.
Employees gave Teleperformance high marks for its work culture which supports employees with a comprehensive leadership development program and promotes wellbeing with sports clubs and brings employees across the globe together through the company's annual For Fun Festival employee talent competition.
"Throughout our 46 years, we have innovated our service offering and our workplace culture to provide industry-leading customer experiences that leverage the best of our people and technology. This innovation is driven, in part, by our strong workplace culture where everyone can see themselves contributing," said Teleperformance Chairman and co-CEO Daniel Julien. "We continually talk and engage with employees and act on their feedback to make Teleperformance a place where everyone feels proud to work."
Great Place to Work is the global authority on workplace culture and employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Its annual certification program is based on a rigorous methodology and independent employee feedback.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com.
1Based on 2024 survey data collected among employees who worked for Teleperformance before the Majorel acquisition on November 8, 2023. A survey of employees from the newly combined company will be conducted in 2025 once the full integration is complete.
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SOURCE Teleperformance
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