Teleperformance receives two top awards for transformation impact in banking and financial services sector
Teleperformance, a global leader in digital business services, has received two prestigious awards for its transformational impact in the banking and financial services sector. The company won a gold award at the 11th Annual Globee® 2024 Awards for Customer Excellence in the 'Achievement in Transformational Impact' category for its work with a leading Middle East bank. Teleperformance helped the bank, with assets over AED 122 billion, improve operational efficiencies and expand services using advanced automation.
Additionally, Teleperformance received the 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing industry. This recognition highlights the company's achievements in transforming customer experience by combining technology with empathy. Teleperformance's expertise in supporting the banking sector includes aiding in digital transformation, cross-border payments, cards, retail finance, account services, and finance and risk mitigation.
Teleperformance, un leader globale nei servizi digitali per le aziende, ha ricevuto due prestigiosi premi per il suo impatto trasformativo nel settore bancario e dei servizi finanziari. L'azienda ha vinto un premio d'oro agli 11° Annual Globee® 2024 Awards per l'Eccellenza nel Servizio Clienti nella categoria 'Riconoscimenti per l'Impatto Trasformativo' per il suo lavoro con una delle principali banche del Medio Oriente. Teleperformance ha aiutato la banca, con attivi superiori a 122 miliardi di AED, a migliorare l'efficienza operativa e ad espandere i servizi utilizzando un'advanced automazione.
Inoltre, Teleperformance ha ricevuto il 2024 Frost and Sullivan Best Practices Customer Value Leadership Award nell'industria dell'externalizzazione dei servizi clienti nell'Asia-Pacifico. Questo riconoscimento mette in evidenza i successi dell'azienda nella trasformazione dell'esperienza del cliente combinando tecnologia ed empatia. L'expertise di Teleperformance nel supportare il settore bancario include l'assistenza nella trasformazione digitale, nei pagamenti transfrontalieri, nelle carte, nella finanza al dettaglio, nei servizi di conto e nella mitigazione dei rischi finanziari.
Teleperformance, un líder global en servicios digitales para empresas, ha recibido dos prestigiosos premios por su impacto transformador en el sector bancario y de servicios financieros. La compañía ganó un premio de oro en la 11ª edición de los Premios Globee® 2024 a la Excelencia en el Servicio al Cliente en la categoría 'Logros en Impacto Transformador' por su trabajo con un importante banco de Oriente Medio. Teleperformance ayudó al banco, con activos superiores a 122 mil millones de AED, a mejorar la eficiencia operativa y ampliar servicios utilizando automatización avanzada.
Adicionalmente, Teleperformance recibió el Premio 2024 Frost and Sullivan al Liderazgo en Valor para el Cliente en las Mejores Prácticas en la industria de externalización de atención al cliente de Asia-Pacífico. Este reconocimiento pone de relieve los logros de la empresa en la transformación de la experiencia del cliente al combinar tecnología con empatía. La experiencia de Teleperformance en el apoyo al sector bancario incluye ayudar en la transformación digital, pagos transfronterizos, tarjetas, finanzas al por menor, servicios de cuentas y mitigación de riesgos financieros.
Teleperformance는 디지털 비즈니스 서비스의 글로벌 리더로서 은행 및 금융 서비스 분야에서의 변혁적 영향으로 두 개의 권위 있는 상을 수상했습니다. 이 회사는 중동의 주요 은행과 협력하여 운영 효율성을 개선하고 고급 자동화를 사용하여 서비스를 확장한 공로로 '변혁적 영향의 성취' 부문에서 금상을 수상했습니다. 해당 은행은 1,220억 AED 이상의 자산을 보유하고 있습니다.
또한, Teleperformance는 아시아-태평양 고객 관리 아웃소싱 산업에서 2024 Frost and Sullivan 최고의 고객 가치 리더십 상을 수상했습니다. 이 인정은 고객 경험을 기술과 공감을 결합하여 변혁하는 데 있어 회사의 성과를 강조합니다. Teleperformance의 은행 부문 지원 전문성에는 디지털 전환, 국경 간 결제, 카드, 소매 금융, 계좌 서비스 및 재무 및 위험 완화 지원이 포함됩니다.
Teleperformance, un leader mondial des services numériques aux entreprises, a reçu deux prix prestigieux pour son impact transformationnel dans le secteur bancaire et des services financiers. L'entreprise a remporté un prix d'or lors des 11ème Annual Globee® 2024 Awards pour l'Excellence Client dans la catégorie 'Réussites en Impact Transformationnel' pour son travail avec une banque de premier plan au Moyen-Orient. Teleperformance a aidé cette banque, dont les actifs dépassent 122 milliards de AED, à améliorer son efficacité opérationnelle et à élargir ses services grâce à une automatisation avancée.
De plus, Teleperformance a reçu le Prix 2024 Frost and Sullivan pour le Leadership en Valeur Client dans l'industrie de l'externalisation du service client dans la région Asie-Pacifique. Cette reconnaissance souligne les réalisations de l'entreprise dans la transformation de l'expérience client en combinant technologie et empathie. L'expertise de Teleperformance dans le soutien du secteur bancaire comprend l'aide à la transformation numérique, les paiements transfrontaliers, les cartes, la finance de détail, les services de compte et l'atténuation des risques financiers.
Teleperformance, ein globaler Marktführer im Bereich digitale Unternehmensdienstleistungen, hat zwei angesehene Auszeichnungen für seinen transformierenden Einfluss im Banken- und Finanzdienstleistungssektor erhalten. Das Unternehmen gewann einen Gold Award bei den 11. Annual Globee® 2024 Awards für Kundenzufriedenheit in der Kategorie 'Errungenschaften im transformierenden Einfluss' für seine Zusammenarbeit mit einer führenden Bank im Nahen Osten. Teleperformance half der Bank, die über 122 Milliarden AED an Vermögenswerten verfügt, die betrieblichen Abläufe zu verbessern und die Dienstleistungen durch fortschrittliche Automatisierung auszubauen.
Darüber hinaus erhielt Teleperformance den 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in der Outsourcing-Branche für Kundenbetreuung im asiatisch-pazifischen Raum. Diese Auszeichnung hebt die Erfolge des Unternehmens hervor, die Kundenerfahrung durch die Kombination von Technologie und Empathie zu transformieren. Die Expertise von Teleperformance in der Unterstützung des Bankensektors umfasst die Hilfe bei der digitalen Transformation, bei grenzüberschreitenden Zahlungen, Karten, Einzelhandelsfinanzierung, Kontoservices sowie bei Finanz- und Risikominderung.
- Won gold award at Globee® 2024 Awards for Customer Excellence in 'Achievement in Transformational Impact' category
- Received 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in Asia-Pacific Customer Care Outsourcing industry
- Successfully improved operational efficiencies for a leading Middle East bank with assets over AED 122 billion
- Demonstrated expertise in digital transformation for banking and financial services sector
- None.
The global leader in digital business services wins top honors for transformational digital CX and operational performance
Teleperformance worked with a leading
Teleperformance also was recognized with the 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing industry. The company earned the honor for its valuable and impactful achievements in transforming the customer experience in the banking and finance sector by combining the power of technology with empathy.
"In the banking and financial services industry, Teleperformance has clearly demonstrated its capacity and experience by improving the customer experience with the use of robotic process automation, robust data security and artificial intelligence," noted Michael DeSalles, Principal Analyst at Frost & Sullivan.
Teleperformance has decades of industry-focused expertise supporting the banking and financial services sector, including helping banks with their digital transformation. This includes deep expertise supporting banking processes like cross border payments, cards, retail finance, account services and finance and risk mitigation.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com.
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SOURCE Teleperformance
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