Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain and GreenPath Financial Wellness have launched the Virtual Financial Coach, an AI-driven tool for automated financial counseling. This digital solution, deployable by financial institutions, offers personalized advice 24/7 to assist users with financial goals such as improving credit scores and managing debt. The initiative aims to address the growing need for financial guidance, particularly post-COVID-19, where many Americans face financial challenges. Currently in pilot with over 40 partners, early feedback highlights the tool's effectiveness and user-friendly approach.
eGain (EGAN) reported fiscal 2021 Q2 results with SaaS revenue of $16.2 million, reflecting a 15% increase year-over-year. Total revenue rose 6% to $19.2 million. Subscription gross margin improved to 82% (+400 basis points), while total gross margin reached 76% (+500 basis points). GAAP net income was $1.6 million ($0.05 per share), down from $2.0 million ($0.06 per share) a year ago. For Q3 FY2021, eGain expects SaaS revenue of $15.8 million to $16.3 million and a GAAP net loss of up to $1.5 million.
eGain (NASDAQ: EGAN) will release its fiscal 2021 second quarter financial results on February 10, 2021. This announcement will take place after the market closes, followed by a conference call held by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call and subsequent replay via the company's website.
eGain specializes in providing omnichannel customer engagement solutions, focusing on digital transformation powered by AI and analytics.
eGain (NASDAQ: EGAN) announced its participation in the 23rd Annual Needham Virtual Growth Conference on January 12, 2021, at 3:30 pm ET. The presentation will be accessible via the company’s investor relations webpage, with virtual one-on-one meetings scheduled throughout the day. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to facilitate digital transformation for its clients. Interested parties can contact eGain or their Needham representative for additional meeting arrangements.
eGain (NASDAQ: EGAN) reported its fiscal 2021 Q1 results for the period ending September 30, 2020, showing a 29% increase in SaaS revenue to $16 million year over year. Total revenue rose 11% to $19.1 million, while GAAP net income was $2 million, up from $1.2 million in the previous year. The company anticipates Q2 SaaS revenue of $15.2 to $15.6 million, indicating 8% to 11% growth. eGain continues to leverage its digital-first platform amid increasing demand for contactless engagement solutions.
eGain (NASDAQ: EGAN) announced the launch of eGain Smart IVR™, a cutting-edge solution designed to enhance IVR customer engagement. Highlighting a survey where 84% of consumers expressed dissatisfaction with traditional IVR systems, eGain aims to modernize these systems by incorporating digital connectivity and AI-driven customer support. Key features include integration with the eGain Messaging Hub™, consistent AI-powered query resolution, and optimization of omnichannel customer journeys. The Smart IVR solution is positioned as a cost-effective way for businesses to upgrade their self-service experience.
eGain (NASDAQ: EGAN) announced its participation in three investor conferences this November, focusing on providing one-on-one meetings with institutional investors. The conferences include the ROTH Technology Virtual Conference on November 11, the Benchmark Technology 1x1 Investor Virtual Conference on November 12, and the Craig-Hallum Alpha Select Virtual Conference on November 17. eGain's solutions support digital transformation for major brands, emphasizing customer engagement through AI and analytics.
eGain (NASDAQ: EGAN) announced a partnership with a global automaker to enhance customer engagement through unified messaging and automation. The automaker aims to simplify service interactions via digital channels, starting with SMS. eGain's AI-driven customer service functionalities and omnichannel platform, compatible with Cisco WebEx CCE™ and Microsoft Dynamics™ 365, were key factors in the selection. Additionally, eGain will assist in modernizing the automaker's IVR experience, allowing for efficient customer service through chatbot assistance and live chat escalation.
eGain (NASDAQ: EGAN) will report its fiscal 2021 Q1 financial results on November 10, 2020, after market close. The announcement will be followed by an investor conference call at 2:00 p.m. PT (5:00 p.m. ET) with CEO Ashu Roy and CFO Eric Smit. Investors can access the live conference and replay via eGain's website. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to enhance digital transformation for brands.
eGain (NASDAQ: EGAN) has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. This milestone indicates that eGain is collaborating with the Internal Revenue Service (IRS) to secure FedRAMP Authorization, enabling governments to utilize its cloud-based customer engagement solutions.
The FedRAMP program streamlines the security assessment process for cloud services, allowing government agencies to adopt secure digital solutions. CEO Ashu Roy expressed optimism about enhancing digital transformation for public agencies.
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