Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (EGAN) delivers AI-powered customer engagement solutions through its cloud-based SaaS platform, helping enterprises unify service channels and automate interactions. This news hub provides investors and stakeholders with timely updates on corporate developments, financial performance, and technological innovations.
Access official press releases covering earnings announcements, product enhancements, strategic partnerships, and industry recognition. Our curated collection serves as a reliable resource for tracking eGain's progress in transforming customer service through conversational AI and knowledge management technologies.
Key updates about platform capabilities, client success stories, and market expansion across North America, EMEA, and APAC regions. Bookmark this page for streamlined access to material developments affecting eGain's position in the customer experience software sector.
eGain (NASDAQ: EGAN), a leader in omnichannel customer engagement solutions, will present at the 16th Annual Needham Virtual Technology & Media Conference on May 17, 2021, at 3:45 pm ET. Investors can participate in virtual one-on-one meetings throughout the day. A live audio webcast and replay of the presentation will be available via eGain’s website. For additional inquiries or to schedule meetings with management, please contact MKR Investor Relations or your Needham representative.
eGain focuses on digital transformation through AI-powered customer engagement solutions.
eGain (NASDAQ: EGAN) reported strong financial results for Q3 of fiscal 2021, with SaaS revenue reaching $16.9 million, up 14% year over year. Total revenue increased by 8% to $19.7 million. Non-GAAP gross margins also improved, with subscription margins at 82%. Despite a decrease in GAAP net income to $1.3 million ($0.04 per diluted share), the company celebrated a 63% year-over-year rise in million-dollar SaaS customers and launched its AI-driven Virtual Financial Coach, now piloted by over 25 credit unions. Fiscal 2021 guidance projects SaaS revenue of $66.0-$66.4 million, anticipating 16%-17% growth.
eGain (NASDAQ: EGAN) will announce its fiscal 2021 third quarter financial results on May 11, 2021, after market close. A conference call and webcast will follow at 2:00 PM PT (5:00 PM ET), hosted by CEO Ashu Roy and CFO Eric Smit. Participants can access the call by dialing 800-367-2403 or 334-777-6978, with a passcode of 6020236. An audio replay will be available for a week post-call. eGain specializes in omnichannel customer engagement solutions, enhancing digital transformation through AI and analytics.
eGain (NASDAQ: EGAN) has announced its deployment with The Goodyear Tire & Rubber Company to enhance customer engagement through digital-first services. Goodyear's goal is to revolutionize the tire buying process by integrating the eGain Virtual Assistant and Advisor Desktop, enabling a seamless service experience for customers and contact center agents. eGain was selected after a thorough vendor assessment, excelling in functionality and compliance. This collaboration aims to optimize customer queries and product recommendations across Goodyear's retail and ecommerce platforms.
eGain (NASDAQ: EGAN) announced that a fast-growing online retailer is using its cloud platform for digital customer engagement. The retailer faced challenges in meeting customer demand and previously deployed a limited virtual assistant. By using eGain’s Virtual Assistant through the Innovation in 30 Days program, the retailer enhanced its customer service capabilities, with chatbots handling up to 90% of customer inquiries. eGain’s Advisor Desktop also enables seamless interactions for agent-assisted chats. The retailer plans to expand this solution across additional brands and digital channels.
eGain (NASDAQ: EGAN) released a survey highlighting major consumer frustrations with legacy IVR systems. Conducted among 500 respondents, the findings revealed that 88% view IVRs as insufficiently intelligent. Notably, 60% frequently opted to speak with human agents, often enduring long wait times. The survey, based on data collected in early 2021, indicates a pressing need for modernization in customer service systems. eGain's SmartIVR™ aims to address these issues, enabling clients to redirect over 30% of calls to digital services shortly after implementation.
eGain (NASDAQ: EGAN) announced its participation in upcoming investor conferences in March 2021. The Jefferies Enterprise Communications Summit features a fireside chat on March 10th at 11:00 am PT, along with one-on-one investor meetings. Additionally, eGain will hold 1x1 meetings at the 33rd Annual Roth Conference on March 16th. These events will allow eGain management to connect with institutional investors, promoting the company's innovative customer engagement solutions powered by AI and digital transformation.
eGain and GreenPath Financial Wellness have launched the Virtual Financial Coach, an AI-driven tool for automated financial counseling. This digital solution, deployable by financial institutions, offers personalized advice 24/7 to assist users with financial goals such as improving credit scores and managing debt. The initiative aims to address the growing need for financial guidance, particularly post-COVID-19, where many Americans face financial challenges. Currently in pilot with over 40 partners, early feedback highlights the tool's effectiveness and user-friendly approach.
eGain (EGAN) reported fiscal 2021 Q2 results with SaaS revenue of $16.2 million, reflecting a 15% increase year-over-year. Total revenue rose 6% to $19.2 million. Subscription gross margin improved to 82% (+400 basis points), while total gross margin reached 76% (+500 basis points). GAAP net income was $1.6 million ($0.05 per share), down from $2.0 million ($0.06 per share) a year ago. For Q3 FY2021, eGain expects SaaS revenue of $15.8 million to $16.3 million and a GAAP net loss of up to $1.5 million.
eGain (NASDAQ: EGAN) will release its fiscal 2021 second quarter financial results on February 10, 2021. This announcement will take place after the market closes, followed by a conference call held by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call and subsequent replay via the company's website.
eGain specializes in providing omnichannel customer engagement solutions, focusing on digital transformation powered by AI and analytics.
