Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service

Rhea-AI Summary

eGain (NASDAQ: EGAN) has been selected by a leading cryptocurrency exchange to implement its eGain Knowledge Hub for customer service automation. This choice reflects the growing complexity of crypto customer inquiries and the need for compliance with rapidly evolving regulations. The platform will support thousands of contact center agents across six countries, providing multilingual service to a global audience. eGain's CEO emphasized that exceptional customer service is crucial in the competitive crypto exchange market.

Positive

• Selected by a major cryptocurrency exchange, indicating strong market demand.
• eGain Knowledge Hub will enhance customer service capabilities in a complex regulatory environment.
• Supports thousands of global agents, enhancing scalability and reach.

Negative

• None.

SUNNYVALE, Calif., Sept. 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service.

Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information reporting. The company wanted to deliver accurate, consistent and compliant service at scale to their global customer base.

The company selected eGain for its enterprise functionality, ability to scale, ease of integrating with existing systems including CRM and digital engagement, and track record of delivering quick business value. Thousands of contact center agents - in-house, outsourced, and gig - located across six countries in three continents, will serve crypto customers in multiple languages, leveraging the eGain Knowledge Hub.

“Customer service is a vital differentiator in the hyper-growth crypto exchange market,” said Ashu Roy, eGain CEO. “We look forward to helping our client deliver wow experiences to dominate the market.”

More information
eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/

About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514 

FAQ

What is eGain's new contract related to?

eGain has been selected by a leading cryptocurrency exchange to implement its Knowledge Hub for customer service automation.

How will eGain's platform benefit the cryptocurrency exchange?

The eGain Knowledge Hub will help manage complex customer inquiries and ensure compliance with evolving regulations.

Which geographical regions will use eGain's services?

eGain's services will be utilized across six countries on three continents.

What is emphasized as critical in the crypto exchange market?

Exceptional customer service is highlighted as a vital differentiator in the competitive crypto exchange landscape.

When was the press release issued?

The press release was issued on September 1, 2021.