eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
eGain (NASDAQ: EGAN) has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The evaluation, published on December 11, 2024, assessed 12 vendors based on 15 criteria focusing on Completeness of Vision and Ability to Execute.
The company's Customer Engagement Suite features three main components: AI Knowledge Hub, Conversation Hub, and Analytics Hub, all built on a composable experience platform powered by Conversational and Generative AI. The solution includes recent innovations like eGain AI Agent and offers flexible deployment models such as Innovation in 30 Days™ and SafeSwitch™.
eGain (NASDAQ: EGAN) è stata nominata Visionaria nel Quadrante Magico Gartner 2024 per il CRM Customer Engagement Center. La valutazione, pubblicata l'11 dicembre 2024, ha esaminato 12 fornitori sulla base di 15 criteri focalizzati sulla Completezza della Visione e sulla Capacità di Esecuzione.
Il Customer Engagement Suite dell'azienda comprende tre componenti principali: AI Knowledge Hub, Conversation Hub e Analytics Hub, tutti costruiti su una piattaforma esperienziale componibile alimentata da AI Conversazionale e Generativa. La soluzione include innovazioni recenti come eGain AI Agent e offre modelli di distribuzione flessibili come Innovation in 30 Days™ e SafeSwitch™.
eGain (NASDAQ: EGAN) ha sido nombrada Visionaria en el Cuadrante Mágico de Gartner 2024 para el CRM Customer Engagement Center. La evaluación, publicada el 11 de diciembre de 2024, evaluó a 12 proveedores en función de 15 criterios centrados en la Integridad de la Visión y la Capacidad de Ejecución.
La Suite de Compromiso del Cliente de la empresa cuenta con tres componentes principales: AI Knowledge Hub, Conversation Hub y Analytics Hub, todos construidos sobre una plataforma de experiencia componible impulsada por IA Conversacional y Generativa. La solución incluye innovaciones recientes como eGain AI Agent y ofrece modelos de implementación flexibles como Innovation in 30 Days™ y SafeSwitch™.
eGain (NASDAQ: EGAN)은 2024년 가트너 매직 쿼드런트에서 CRM 고객 참여 센터의 비전리로 선정되었습니다. 2024년 12월 11일에 발표된 이 평가는 15가지 기준에 따라 12 개 공급업체를 평가했으며, 비전의 완전성과 실행 능력에 중점을 두었습니다.
회사의 고객 참여 스위트는 세 가지 주요 구성 요소인 AI Knowledge Hub, Conversation Hub, Analytics Hub로 구성되어 있으며, 모두 대화형 및 생성 AI로 구동되는 조합 가능한 경험 플랫폼 위에 구축되어 있습니다. 이 솔루션은 eGain AI Agent와 같은 최근의 혁신을 포함하고 있으며, 30일 이내의 혁신™ 및 SafeSwitch™와 같은 유연한 배포 모델을 제공합니다.
eGain (NASDAQ: EGAN) a été désignée Visionnaire dans le Quadrant Magique Gartner 2024 pour le CRM Customer Engagement Center. L'évaluation, publiée le 11 décembre 2024, a évalué 12 fournisseurs sur la base de 15 critères axés sur la Complétude de la Vision et la Capacité d'Exécution.
La suite d'engagement client de l'entreprise comprend trois composants principaux : AI Knowledge Hub, Conversation Hub et Analytics Hub, tous construits sur une plateforme d'expérience composable alimentée par l'IA conversationnelle et générative. La solution inclut des innovations récentes telles que l'Agent AI eGain et propose des modèles de déploiement flexibles tels que Innovation in 30 Days™ et SafeSwitch™.
eGain (NASDAQ: EGAN) wurde als Visionär im Gartner Magic Quadrant 2024 für CRM Customer Engagement Center benannt. Die Bewertung, die am 11. Dezember 2024 veröffentlicht wurde, beurteilte 12 Anbieter anhand von 15 Kriterien, die sich auf die Vollständigkeit der Vision und die Fähigkeit zur Umsetzung konzentrierten.
Die Customer Engagement Suite des Unternehmens umfasst drei Hauptkomponenten: AI Knowledge Hub, Conversation Hub und Analytics Hub, die alle auf einer komponierbaren Erlebnisplattform basieren, die durch konversationale und generative KI unterstützt wird. Die Lösung umfasst aktuelle Innovationen wie eGain AI Agent und bietet flexible Bereitstellungsmodelle wie Innovation in 30 Days™ und SafeSwitch™.
- Recognition as a Visionary in the 2024 Gartner Magic Quadrant
- Successfully met inclusion requirements among select group of 12 vendors
- Recent launch of eGain AI Agent showing continued innovation
- None.
Insights
Being named a Visionary in Gartner's Magic Quadrant is a prestigious recognition, but it's worth noting that eGain was one of 12 vendors evaluated, indicating significant competition in the CRM Customer Engagement Center space. The company's focus on AI knowledge management and recent launch of eGain AI Agent shows alignment with current market trends toward AI integration. However, the Visionary quadrant typically suggests strong market understanding but potentially lower ability to execute compared to Leaders.
The CRM customer engagement market is experiencing rapid transformation due to AI integration and eGain's positioning reflects their innovative approach but also indicates room for growth in market presence. Their "Innovation in 30 Days™" and "SafeSwitch™" programs demonstrate understanding of customer adoption barriers, though market impact remains to be seen.
Evaluation based on Completeness of Vision and Ability to Execute
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.
Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.
“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™.”
Gartner clients can click here to access the report.
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About eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain Media Contact
Press@egain.com
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