Heathrow AOC and RTX's Collins Aerospace ink contract extension to provide streamlined passenger experience
Collins Aerospace, an RTX business, has secured a six-year renewal agreement with Heathrow Airline Operators' Committee (AOC) to continue providing its ARINC cMUSE solution across all four London-Heathrow Airport terminals. The system serves over 80 airlines, enabling dynamic allocation of check-in desks and boarding gates based on real-time demand.
The common-use passenger processing system has been operational at Heathrow since 1999, supporting one of the world's busiest airports which handled 83.9 million passengers in 2024. The airport currently features more than 1,500 common-use workstations, making it Collins' largest CUPPS installation globally.
Over the next five years, Collins and Heathrow AOC will explore new solutions including cloud technology and mobile solutions to support LHR's growth investments. The ARINC cMUSE system can be deployed in the cloud, onsite, or as a hybrid solution, offering scalability and 24/7 global support.
Collins Aerospace, un'azienda di RTX, ha ottenuto un accordo di rinnovo di sei anni con il Comitato degli Operatori Aerei di Heathrow (AOC) per continuare a fornire la sua soluzione ARINC cMUSE in tutti e quattro i terminal dell'Aeroporto di Londra-Heathrow. Il sistema serve oltre 80 compagnie aeree, consentendo l'allocazione dinamica dei banchi di check-in e dei gate d'imbarco in base alla domanda in tempo reale.
Il sistema di elaborazione passeggeri a uso comune è operativo a Heathrow dal 1999, supportando uno degli aeroporti più trafficati al mondo, che ha gestito 83,9 milioni di passeggeri nel 2024. L'aeroporto attualmente dispone di oltre 1.500 postazioni di lavoro a uso comune, rendendolo l'installazione CUPPS più grande al mondo di Collins.
Nel corso dei prossimi cinque anni, Collins e Heathrow AOC esploreranno nuove soluzioni, comprese tecnologie cloud e soluzioni mobili, per supportare gli investimenti di crescita di LHR. Il sistema ARINC cMUSE può essere implementato nel cloud, in loco o come soluzione ibrida, offrendo scalabilità e supporto globale 24 ore su 24, 7 giorni su 7.
Collins Aerospace, un negocio de RTX, ha asegurado un acuerdo de renovación de seis años con el Comité de Operadores Aéreos de Heathrow (AOC) para continuar proporcionando su solución ARINC cMUSE en los cuatro terminales del Aeropuerto de Londres-Heathrow. El sistema atiende a más de 80 aerolíneas, permitiendo la asignación dinámica de mostradores de facturación y puertas de embarque según la demanda en tiempo real.
El sistema de procesamiento de pasajeros de uso común ha estado operativo en Heathrow desde 1999, apoyando uno de los aeropuertos más concurridos del mundo, que manejó 83.9 millones de pasajeros en 2024. Actualmente, el aeropuerto cuenta con más de 1,500 estaciones de trabajo de uso común, lo que lo convierte en la instalación CUPPS más grande a nivel mundial de Collins.
En los próximos cinco años, Collins y Heathrow AOC explorarán nuevas soluciones, incluidas tecnologías en la nube y soluciones móviles, para apoyar las inversiones en crecimiento de LHR. El sistema ARINC cMUSE se puede implementar en la nube, en el sitio o como una solución híbrida, ofreciendo escalabilidad y soporte global 24/7.
콜린스 에어로스페이스, RTX의 사업부는 히드로 항공사 운영 위원회(AOC)와 6년 갱신 계약을 체결하여 런던 히드로 공항의 모든 4개 터미널에서 ARINC cMUSE 솔루션을 계속 제공하게 되었습니다. 이 시스템은 80개 이상의 항공사를 지원하며, 실시간 수요에 따라 체크인 데스크와 탑승 게이트를 동적으로 할당할 수 있습니다.
공동 사용 승객 처리 시스템은 1999년부터 히드로에서 운영되고 있으며, 2024년에 8390만 명의 승객을 처리한 세계에서 가장 바쁜 공항 중 하나를 지원합니다. 현재 공항에는 1,500개 이상의 공동 사용 작업 공간이 있어 콜린스의 가장 큰 CUPPS 설치가 되고 있습니다.
향후 5년 동안 콜린스와 히드로 AOC는 LHR의 성장 투자를 지원하기 위해 클라우드 기술 및 모바일 솔루션을 포함한 새로운 솔루션을 탐색할 것입니다. ARINC cMUSE 시스템은 클라우드, 현장 또는 하이브리드 솔루션으로 배포할 수 있어 확장성과 24/7 글로벌 지원을 제공합니다.
Collins Aerospace, une entreprise de RTX, a sécurisé un accord de renouvellement de six ans avec le Comité des Opérateurs Aériens de Heathrow (AOC) pour continuer à fournir sa solution ARINC cMUSE dans les quatre terminaux de l'aéroport de Londres-Heathrow. Le système dessert plus de 80 compagnies aériennes, permettant l'allocation dynamique des comptoirs d'enregistrement et des portes d'embarquement en fonction de la demande en temps réel.
Le système de traitement des passagers à usage commun est opérationnel à Heathrow depuis 1999, soutenant l'un des aéroports les plus fréquentés au monde, qui a traité 83,9 millions de passagers en 2024. L'aéroport dispose actuellement de plus de 1 500 postes de travail à usage commun, ce qui en fait la plus grande installation CUPPS de Collins au monde.
Au cours des cinq prochaines années, Collins et Heathrow AOC exploreront de nouvelles solutions, y compris des technologies cloud et des solutions mobiles, pour soutenir les investissements de croissance de LHR. Le système ARINC cMUSE peut être déployé dans le cloud, sur site ou comme solution hybride, offrant évolutivité et support global 24/7.
Collins Aerospace, ein Unternehmen von RTX, hat einen sechsjährigen Erneuerungsvertrag mit dem Heathrow Airline Operators' Committee (AOC) abgeschlossen, um weiterhin seine ARINC cMUSE-Lösung in allen vier Terminals des Flughafens London-Heathrow anzubieten. Das System bedient über 80 Fluggesellschaften und ermöglicht die dynamische Zuweisung von Check-in-Schaltern und Boarding-Gates basierend auf der Nachfrage in Echtzeit.
Das gemeinsame Passagierverarbeitungssystem ist seit 1999 am Heathrow in Betrieb und unterstützt einen der verkehrsreichsten Flughäfen der Welt, der 2024 insgesamt 83,9 Millionen Passagiere abfertigte. Der Flughafen verfügt derzeit über mehr als 1.500 gemeinsame Arbeitsplätze, was ihn zur größten CUPPS-Installation von Collins weltweit macht.
In den nächsten fünf Jahren werden Collins und Heathrow AOC neue Lösungen erkunden, einschließlich Cloud-Technologie und mobiler Lösungen, um die Wachstumsinvestitionen von LHR zu unterstützen. Das ARINC cMUSE-System kann in der Cloud, vor Ort oder als hybride Lösung bereitgestellt werden und bietet Skalierbarkeit sowie 24/7 globalen Support.
- Secured six-year contract renewal with major international airport
- System serves over 80 airlines at one of world's busiest airports
- Largest CUPPS installation globally with 1,500+ workstations
- 25-year proven track record at Heathrow since 1999
- None.
Insights
RTX's Collins Aerospace has secured a six-year renewal of its contract with Heathrow Airline Operators' Committee to continue providing its ARINC cMUSE passenger processing solution across all four terminals at London Heathrow Airport. This extension solidifies Collins' 25-year relationship with one of the world's busiest airports, which processed a record 83.9 million passengers in 2024.
The significance of this deal lies in its scale - Heathrow represents Collins' largest global deployment with over 1,500 common-use workstations serving more than 80 airlines. The cMUSE platform enables dynamic allocation of airport resources, maximizing operational efficiency while reducing infrastructure costs for airlines.
While financial terms weren't disclosed, maintaining this flagship reference customer strengthens RTX's market position in airport operations technology. The agreement includes exploring next-generation solutions including cloud technology and mobile applications, indicating potential for expanded service offerings.
This renewal shouldn't be overlooked despite its operational nature. Airport technology infrastructure represents stable, recurring revenue streams with high switching costs that create defensible market positions. For RTX's commercial aerospace segment, these types of long-term service agreements provide revenue predictability alongside their commercial aircraft components business.
Common-use ARINC cMUSE™ solution delivers flexibility, scalability and efficiency to more than 80 airlines at London Heathrow
cMUSE is Collins' next-generation common-use passenger processing system (CUPPS), providing more than 80 airlines at LHR simplified access to shared resources rather than having to rely on dedicated infrastructure. Check-in desks and boarding gates are dynamically allocated based on real-time demand, seamlessly maximizing space and operational costs.
"Throughout our 25-year relationship, Collins and Heathrow AOC have provided global customers with scalable, secure solutions to effectively manage passenger traffic," said Nicole White, vice president and general manager of Connected Aviation at Collins Aerospace. "We remain committed to delivering the same reliability and dedicated on-site support they have come to expect while exploring new ways to enhance the passenger journey together."
Collins first deployed its MUSE solution at LHR in 1999 and has scaled in capability to meet the growing operational demands of one of the world's busiest airports by passenger traffic, which handled a record 83.9 million passengers in 2024.
"As the
Heathrow is the largest of Collins' CUPPS sites globally, featuring more than 1,500 common-use workstations. Over the course of the next five years, Collins and Heathrow AOC will also explore and trial new solutions to support LHR's investment in future growth, such as cloud technology and mobile solutions.
Deployable in the cloud, onsite or as a hybrid solution, and interoperable with all common-use terminal equipment and CUPPS, ARINC cMUSE is designed to adapt to different technology road maps. Users can quickly scale up – or down – and add workstations as needed, while ARINC Managed Services can help reduce support costs while optimizing resources. Collins' expert assistance, tools and technologies and 24/7 global support keep IT users up and running, helping operations run seamlessly.
About Heathrow AOC
Heathrow AOC was formed in 2009 to represent and promote the interests of over 90 airlines, ground handlers and others operating at Heathrow. The organisation works in accordance with the scope and remit which has been defined by its members, particularly focusing on operational, capital and regulatory matters and challenges found in the complicated and regulated environment that is Heathrow.
The AOC also supports members in the contracting and provision of key common use services, including airside bussing, check in / gate technology and baggage reconciliation.
About Collins Aerospace
Collins Aerospace, an RTX business, is a leader in integrated and intelligent solutions for the global aerospace and defense industry. Our 80,000 employees are dedicated to delivering future-focused technologies to advance sustainable and connected aviation, passenger safety and comfort, mission success, space exploration, and more.
About RTX
RTX is the world's largest aerospace and defense company. With more than 185,000 global employees, we push the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – we are advancing aviation, engineering integrated defense systems for operational success, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. The company, with 2024 sales of more than
For questions or to schedule an interview, please contact corporatepr@rtx.com
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SOURCE RTX
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