Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) has been chosen by one of the UK’s fastest-growing motor insurers to transform their customer engagement platform. The insurer aims to enhance their digital services by implementing eGain's virtual assistant and modern desktop tools, improving omnichannel communication. As many UK insurance companies struggle to differentiate themselves, this partnership provides an opportunity for the insurer to stand out by delivering superior customer experiences. eGain's CEO, Ashu Roy, emphasizes the importance of knowledge in digital customer engagement.

Positive

• Selected by a rapidly growing UK motor insurer to enhance customer engagement.
• Implementation of eGain's virtual assistant and modern desktop for improved service.
• Opportunity for the insurer to differentiate itself in a competitive market.

Negative

• None.

SUNNYVALE, Calif., Oct. 26, 2021 (GLOBE NEWSWIRE) --  eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UK’s fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement.

According to Forrester, “UK insurers are delivering mediocre, undifferentiated experiences — so much so that 45% of UK online adults agree that all insurance companies are basically the same.”* This presents an opportunity for forward-looking insurance carriers to gain market share by delivering stand-out customer experiences.

When their legacy solution failed to improve omnichannel service, the motor insurance company selected eGain. The client will deploy eGain’s virtual assistant for online customer service and digital deflection from the IVR. Their agents will use eGain’s modern desktop to handle omnichannel queries in a consistent way across messaging, chat, and email. All conversations will leverage the eGain Knowledge Hub™ for consistent answers, process guidance and compliance.

“Knowledge is often the missing ingredient in the digital transformation of customer engagement,” said Ashu Roy, eGain CEO. “We look forward to helping this innovative client deliver wow customer experiences using knowledge and AI.”

More information
eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/

* Forrester’s UK Auto and Home Insurers Customer Experience Index, 2020

About eGain
Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514

FAQ

What recent partnership did eGain announce on October 26, 2021?

eGain announced a partnership with one of the UK’s fastest-growing motor insurers to transform their customer engagement platform.

What technology will be deployed by eGain for the motor insurer?

eGain will deploy its virtual assistant and modern desktop tools to improve customer service.

How does eGain plan to help the motor insurer differentiate in the market?

By enhancing customer engagement and providing superior customer experiences through its technology.

What is the stock symbol for eGain Corporation?

The stock symbol for eGain Corporation is EGAN.