Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain (NASDAQ: EGAN) announced positive preliminary results for fiscal 2021, ending June 30, 2021. SaaS revenue is projected to exceed $66.4 million, marking an increase of at least 17% year-over-year. Total revenue is also expected to surpass $77.9 million, a rise of at least 7%. GAAP net income is anticipated to exceed $5.3 million, or $0.16 per share. The company reported strong cash flow, anticipated to close the year with around $63 million in cash and no debt. Final results will be disclosed on September 1, 2021.
eGain (NASDAQ: EGAN) announced virtual meetings with investors during the 7th Annual ROTH Virtual London Conference, scheduled from June 21st to June 23rd, 2021. This offers investors a chance to engage directly with management. To schedule a meeting or learn more, interested parties are encouraged to contact ROTH representatives or MKR Investor Relations. Further details and registration can be found at this link.
eGain provides omnichannel customer engagement solutions powered by AI and analytics, facilitating digital transformation for brands.
eGain (NASDAQ: EGAN) announced that its Cloud platform has achieved HITRUST Certified status for information security. This certification signifies compliance with industry regulations and effective risk management. eGain joins an elite group of organizations worldwide recognized for this achievement, demonstrating adherence to comprehensive security controls. With a focus on meeting complex compliance and privacy requirements, eGain aims to protect sensitive data through established standards. This recognition emphasizes eGain's commitment to industry best practices in information risk management.
eGain (NASDAQ: EGAN) has been selected by the Family Court of the State of Delaware for their virtual assistance and live chat needs. This initiative aims to enhance access to justice for families and children in Delaware, especially during COVID-19 restrictions. eGain will provide the Family Court with its Virtual Assistant and SuperChat solutions, ensuring citizen queries are addressed promptly despite reduced onsite staff. Ashu Roy, CEO of eGain, emphasized the importance of modern technology in meeting citizen expectations for government services.
eGain (NASDAQ: EGAN) will host virtual meetings with investors on June 2, 2021, during the 18th Annual Craig-Hallum Institutional Investor Virtual Conference. This event highlights eGain’s commitment to enhancing omnichannel customer engagement solutions. Interested parties can schedule meetings through their Craig-Hallum representatives or by contacting MKR Investor Relations at egan@mkr-group.com. eGain offers AI-driven digital transformation solutions to create exceptional customer experiences.
eGain (NASDAQ: EGAN), a leader in omnichannel customer engagement solutions, will present at the 16th Annual Needham Virtual Technology & Media Conference on May 17, 2021, at 3:45 pm ET. Investors can participate in virtual one-on-one meetings throughout the day. A live audio webcast and replay of the presentation will be available via eGain’s website. For additional inquiries or to schedule meetings with management, please contact MKR Investor Relations or your Needham representative.
eGain focuses on digital transformation through AI-powered customer engagement solutions.
eGain (NASDAQ: EGAN) reported strong financial results for Q3 of fiscal 2021, with SaaS revenue reaching $16.9 million, up 14% year over year. Total revenue increased by 8% to $19.7 million. Non-GAAP gross margins also improved, with subscription margins at 82%. Despite a decrease in GAAP net income to $1.3 million ($0.04 per diluted share), the company celebrated a 63% year-over-year rise in million-dollar SaaS customers and launched its AI-driven Virtual Financial Coach, now piloted by over 25 credit unions. Fiscal 2021 guidance projects SaaS revenue of $66.0-$66.4 million, anticipating 16%-17% growth.
eGain (NASDAQ: EGAN) will announce its fiscal 2021 third quarter financial results on May 11, 2021, after market close. A conference call and webcast will follow at 2:00 PM PT (5:00 PM ET), hosted by CEO Ashu Roy and CFO Eric Smit. Participants can access the call by dialing 800-367-2403 or 334-777-6978, with a passcode of 6020236. An audio replay will be available for a week post-call. eGain specializes in omnichannel customer engagement solutions, enhancing digital transformation through AI and analytics.
eGain (NASDAQ: EGAN) has announced its deployment with The Goodyear Tire & Rubber Company to enhance customer engagement through digital-first services. Goodyear's goal is to revolutionize the tire buying process by integrating the eGain Virtual Assistant and Advisor Desktop, enabling a seamless service experience for customers and contact center agents. eGain was selected after a thorough vendor assessment, excelling in functionality and compliance. This collaboration aims to optimize customer queries and product recommendations across Goodyear's retail and ecommerce platforms.
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