The Family Court of the State of Delaware Advances Digital Citizen Engagement with eGain
eGain (NASDAQ: EGAN) has been selected by the Family Court of the State of Delaware for their virtual assistance and live chat needs. This initiative aims to enhance access to justice for families and children in Delaware, especially during COVID-19 restrictions. eGain will provide the Family Court with its Virtual Assistant and SuperChat solutions, ensuring citizen queries are addressed promptly despite reduced onsite staff. Ashu Roy, CEO of eGain, emphasized the importance of modern technology in meeting citizen expectations for government services.
- Selected by the Family Court of Delaware, indicating trust in eGain's services.
- Implementation of eGain Virtual Assistant and SuperChat to enhance customer experience.
- Expansion into government sector providing potential for growth and diversification.
- None.
SUNNYVALE, Calif., June 02, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that the Family Court of the State of Delaware has selected eGain for virtual assistance and live chat digital channels.
With the mission of providing access to justice for the families and children of Delaware, the Family Court holds jurisdiction over domestic matters with multiple locations across the state. The Family Court’s resource center serves as a vital resource for petitioners, respondents, and attorneys seeking guidance and information on cases and hearings.
As part of COVID-19 social guidelines, the Family Court had reduced the onsite presence of its agents. To maintain citizen accessibility to information, the Family Court chose to expand their use of digital channels, with the goal of boosting both agent productivity and customer experience.
The Family Court evaluated a number of vendors and selected eGain as the vendor that provided the solution best suited for its needs.
eGain Virtual Assistant™ will provide users with general information and resources. The court’s resource center agents will use eGain SuperChat™ to handle escalated issues that cannot be resolved by the Virtual Assistant.
“More than ever, citizen expectations of government customer service are established by the standards of digital leaders in other industries,” said Ashu Roy, eGain CEO. “With modern, web-native applications like eGain’s virtual assistant, messaging, and live chat, government agencies can effectively respond to their citizens’ needs while delivering a great customer experience.”
More Information
- eGain Virtual Assistant: https://hd.egain.com/overviews/egain-virtual-assistant.pdf
- eGain SuperChat™: https://hd.egain.com/overviews/egain-chat.pdf
- eGain Advisor Desktop: https://www.egain.com/agent-desktop/
- eGain Suite: https://hd.egain.com/overviews/egain-suite.pdf
- eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance. To learn more, visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408 636 4514
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